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Business Profile

Home Renovation

Renovations by Basham

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Renovation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired basham renovation in Jan of 2023 to turn my garage into a bedroom. It was his first job with his new business. After one month thr job was completed. After assuming I can trust him. I paid 3000 for another job. He said he had to do another job then he will complete the one I paid him in advance..After 10 months of messaging. H kept saying After the next job or he was behind..or he will complete the job in a few weeks. In Jan 2024. He finally started the job but only did half..His employers quit on him.Hes behing and low on funds and time. Also said he still has to have a life..etc. as of Dec 17th 2024 and after many attempts to get the job done. I've been told the same excuses. Even tried to say he completed the job. Then agreed he would finish it. Would not recommend. Very unreliable or trust worthy.

  • Initial Complaint

    Date:09/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gave check #**** to **** ****** of $2300. Scheduled week of 3/11/24 to install. Called 4/2024 said he was behind. Started calling in May and he said he was still behind on jobs. Talk with him on 6/27/24 & said as soon as job was finished, he would take that profit money and buy my materials. Told me he no longer the $2300 I gave him for my materials. Called in July every day for weeks & would not answer my calls. Here it is Sept & he still won't answer my messages. 2/9/24 Estimate #*** $4940.73 1/2 down on signed contract 2/14/24.

Renovations by Basham is NOT a BBB Accredited Business.

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