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Business Profile

Auto Wrecking

Perry Auto, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Wrecking.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It started off I took my nissian maxima 08 to get worked on first I spent over 1200 dollars they told me I need a motor I paid for that then they gave my nissian back and still wasn’t running right then I turn around they told me to bring it back to look then they said I need a transmission I told them ok I’ll work to get the money it took me some time to get it so then i came back to pay for the transmission for my nissian and ask how much it was they told they would call me back after they look everything up then call me back after the lying to me and told me it was smashed and they would give me a Lincoln and they would make sure it runs right I done took back over 4 times out of the money for my new motor I paid for and everything the car is literally a lemon and I still have title to my nissian they smashed with out consent

    Business Response

    Date: 08/21/2023

    [BBB Transcription via Email]

    In regards to the complaints filed:
    1. The customer purchased this vehicle from ******** Marketplace and brought to us to have an
    engine installed. We installed the engine and the customer picked the car up from our
    possession. After that, we were contacted by the customer stating his transmission was out.
    The customer brought the vehicle back and was given a quote for a new transmission. The
    vehicle sat here waiting for the customer to pay for a transmission for more than seven months.
    2. On January 15, 2023 the business was sold and the customers vehicle was crushed by accident.
    3. In May of 2023 we were contacted by the customer about his car. We offered to make it right
    by:
    a. Offering the customer $1,000 cash. We valved the customers vehicle at no more than
    $500.00.
    b. Replace the car with something of equal valve.
    The customer decided to go with something of equal valve. We gave the customer a **** ******* LS.
    We have went beyond trying to please this customer.

    Customer Answer

    Date: 08/25/2023

     
    Complaint: 20249219
    My im not gettin my car value from blue book car is nowhere near how my car is I had push start at least ****  and wont bother them 
    I am rejecting this response because:

    Sincerely,

    *************************

Perry Auto, Inc. is NOT a BBB Accredited Business.

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