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Business Profile

Auto Services

Lima Chevrolet Cadillac
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Lima Chevrolet Cadillac's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lima Chevrolet Cadillac has 2 locations, listed below.

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    Customer Review Ratings

    3

    Average of 1 Customer Review

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    Review Details

    • Samantha P

      Date: 04/19/2023

      I will only be doing service at Lima Auto Mall, if an absolute emergency. Replacing a simple connector and splicing a few wires, should not be $743. This was not the entire wiring harness being replaced, again only a connector that plugged into the ignition coil. At the time, I was aware by Jerry (very nice by the way) of the charges. However, I was in a pinch and asked them to proceed, although I wish I would’ve taken the time to research the problem like I usually do. When I picked up my vehicle, I did question the labor rates, I was told $80-160 per hour. It makes no sense to me why parts and labor were $500+. The gentleman stated it involved a lot of diagnosing and repair. However that morning, by 826am I had a call from Jerry that they found the problem. My car was towed 5pm the evening before, so I know this was not a difficult case to diagnose. The connector can be bought for less than $50. The remaining charge was to diagnose it. I completely understand this charge and by no means am I upset over the $124 diagnosis charge. My only hope is the mechanics are being compensated appropriately. If the charges are this high for a connector, I can’t imagine the charges for more complicated issues. I am considering buying a new vehicle soon and I believe it will not be at Lima Auto Mall. Overall, I’m disappointed in the high charges and feel “ripped” off. Lastly, there was a service bulletin, which applied to my year and engine code for the same issue my car was having. Lima Auto Mall notified me by Facebook to contact them to discuss further but did not leave me a number or name of who I should contact . I replied on social media to contact me with no response . 3 stars for Jerry being friendly and had my car the next day .

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