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Business Profile

Auto Repairs

Kenny's Auto Wrecking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a tire from Kennys Auto Wrecking on October 10th, 2024. The tire I purchased was dry rotted and the date reads the 21st week of 2011. The condition of this tire resulted in it blowing up on the highway on November 17th, 2024. I was two hours from home and my car resulted in quite a bit of damage including the rear bumper, wheel well, fender liner, scratched/chipped paint, and the passenger side mirror. When confronting Kennys Auto Wrecking I was told that ***** and given excuse after excuse about the situation. I was told they would not fix the damage to my vehicle which was caused because of a tire they sold to me illegally. It wouldnt let me upload all the photos of the damage so I had to make a collage of the damage which is inserted in the complaint.

    Business Response

    Date: 12/04/2024

    I am sorry,  I do not recall seeing an email or a letter concerning this.   I was not aware of this issue until now.  I feel bad that this has happened to this customer.  We are an used parts auto store.  We are very selective what used tires are sold.  I am 100% sure that our salesperson would have only sold a tire meeting a certain criteria.  It's overall appearance would have been judged and it would have had at least 50% or more tread on it.  The customer is also involved when accepting a tire they purchase.  It is their final decision to take the tire.  We do offer a 30 day replacement warranty.  Had she noticed any unusual wear and cracking start to appear she could have brought back and we would have supplied her another tire.  Again I am sorry for her troubles.  If she would like a replacement tire please have her come in.  Thank you.  ****** *****

Kenny's Auto Wrecking is NOT a BBB Accredited Business.

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