We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

Absolute Contracting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Roof was replaced . I noticed the leaks in 2 areas . I tried to contact the contractor but no answer. I tried so many times and had no luck

  • Initial Complaint

    Date:06/29/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had Absolute Contracting replace my roof because I saw on your web page that they had a 5- star rating. It took 6 months for them to start the job and in doing the job they did a little damage to a rain gutter. They threw away my gutter guards when the replaced the roof. I had to get the insurance company to call them to replace the gutter guards. When they replaced them it was a very bad job. I have tried to call the company many times but they would not return the calls. Also they were to paint the celling in my family room because of the roof leaking. The painter came Sunday the 26th of June to paint. He did not paint all the celling that they are being paid for, plus the painter missed many places around the sides of the trim. As of today, they have not contracted me. I just want them to do the job they are getting paid for and do it right. They have no account order number. I do have a copy of the contract.

    Business Response

    Date: 07/14/2022

    7.14.2022 BBB received a phone call from the business stating that the damaged gutter guards were replaced with like gutter guards. The painter painted the entire ceiling even though the insurance company approved painting a small portion of ceiling. Business has spoked to consumer earlier this week. At this time consumer owes approx $2,900.00 to Absolute Contracting. 

    Customer Answer

    Date: 07/14/2022

    I am rejecting this response because: Nothing is true of what the company said. I have pictures of the damage and the work that was not finished. The painting was very poor and no one from the company came out to inspect the work. All I want is for someone fron the company to come look at the work and the damage. I can not get anyone to call me back. The company said they talked to me this week. That is not true. I called many time with no return calls. I have called a Timothy A**** many. I just called again @ 1:50 pm July 14, 2022 no answer.

    Regards,
    **** ******

    Business Response

    Date: 03/18/2023

    Ben will be reaching out to you by Wednesday, the 22nd of March to schedule the warranty work to repaint the ceiling in the kitchen.  He will have the person that comes out take a look at the window frame, but is not accepting responsibility for this at this time.  The type of tools that they use to install a roof does not warrant any damage to a window frame.

    Customer Answer

    Date: 04/28/2023

    3.28.2023 BBB received vm from consumer stating business has not been in contact with him.

Absolute Contracting is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.