Reviews

Review Details

• Review fromKathy R

  Date: 01/08/2025

  5 stars

  Kathy R

  Date: 01/08/2025

  Nitin was fantastic! He was very pleasant, arrived right on time, and was a total professional. I knew immediately that Nitin knew what he was doing! Universal was the second company that *** sent out to repair the freezer on our refrigerator. The 1st company was unable to fix it after 3 weeks of trying. Nitin identified the problem very quickly by locating a loose ballbearing that had fallen into the the icemaker track that was preventing the door from sealing completely. Not only did he fix the problem but he called me 2 times the following weekend, during his time off, to make sure it was working properly. The first call was to remind me after defrosting that I could not refill the freezer until the following evening. Then 2 days later, he called to check to be sure that it was working properly and that there was no build-up of ice on the back wall of freezer. Who does that? You can't ask for better service than that! In the future, I will always call Nitin if I need an appliance repair. You should too!

  Universal Appliance Repairs, LLP

  Date: 01/09/2025

  Hi *****, A very good Evening and also a very happy and prosperous new year 2025.Thanks for your kind words. It is our pleasure to have been helpful to get your issue resolved.

• Review fromMasoud A.

  Date: 01/04/2024

  1 star

  Masoud A.

  Date: 01/04/2024

  I write this detailed review with the intention of shedding light on the appalling level of incompetence and unreliability displayed by Universal Appliance Repairs (UAR) during my refrigerator repair ordeal. 6 months ago, warranty company (American Home Shield - AHS) assigned UAR to fix my non-cooling fridge. After ordering parts and an initial repair attempt, the technician admitted to another issue. This began a series of frustrating events, with delays, missing parts, and broken promises. Despite agreeing on a new repair date, the technician claimed the parts were missing from his car trunk at the last minute, forcing a reschedule. Two months passed without any updates until I contacted him, only to be met with an apology and his admission that he had completely forgotten about the job. He assured me of expediting the repair process. Two more months elapsed, during which my attempts to contact the technician went unanswered. When I finally reached out to the warranty company, they surprisingly informed me that my service order was closed a month after the initial repair. The frustration peaked when the AHS representative, with me on the hold, contacted UAR by phone. Shockingly, UAR claimed that the job was complete and no further action was necessary at the time. UAR suggested doing a new repair which would translate to a new service fee for me. This potential double charge for the same job added to the suspicion surrounding UAR’s wrongful practices. I realized the intentional delay might have been a tactic to exploit the situation financially. After contacting AHS and experiencing their unhelpful response, coupled with their persistence in working with an unreliable contractor (UAR being their sole contractor), I made the decision to cancel my membership. In conclusion, my experience with UAR and AHS has been a nightmare. Steer clear of these companies to save yourself from the frustration, incompetence, and unreliability that define their service.

  Universal Appliance Repairs, LLP

  Date: 01/22/2024

  Regret the inconvenience caused. It has been frustrating to have been trying to contact you time and again. However you refused to entertain our calls. You had 4 dispatches assigned to us. The extra 2 Dispatch issued you got the same cancelled twice. I am surprised you have intentionally given false information just to try to avoid charges or I am not sure what was your valued intention. We also left voice mail for you to contact after you got the extra Dispatch issued twice. But every time we tried to schedule, you got it cancelled. It seemed you did that intentionally to see if we still would like to work. We did all efforts sincerely to get the work done with you. And this is the answer of our sincere efforts. WOW!!!!!! Two extra Dispatch nos issued by your warranty company that end with the last 5 digits are as 25878 and 22098. Both were scheduled and you got them cancelled. Also if our services were so bad and frustrating why did you get your refrigerator reassigned to us. You should not have let the dispatch be assigned to us at all after your first experience of Dispatch ending with 02868. You should have not let the next dispatch 84648 at all issued to us due to the bad service and the frustration that you felt!!!!! You got this dispatch 84648 assigned to us specifically after calling us. So please stop trying to give blame to us. Please do try to respond when technicians call. After this reply we would not even like to entertain any further correspondence with you as we can only say the truth once.

  Masoud A.

  Date: 01/26/2024

  I find the response from Universal Appliance Repairs (UAR) both disappointing and predictable. It’s concerning to see a business quick to point fingers and play the victim instead of owning up to their shortcomings and striving to improve. This approach doesn’t show a commitment to taking responsibility or to providing good service. The claim from UAR about their diligent efforts to resolve the issue doesn’t match my experience at all. In truth, my numerous attempts to reach out through calls and texts were ignored (details in my original review). It was only after I warned the technician, through a text message, that I would write a review about my awful experience with UAR, that he finally decided to contact me. By then, I was already fed up with his constant excuses and lack of follow-through. Regarding the issue of additional dispatches, it’s important to clarify that the repeated assignment of UAR by AHS wasn’t my choice. It was the result of AHS’s automatic system. After my first bad experience with UAR, I expressly asked AHS for a different service provider. Unfortunately, due to the limitations within the AHS network and an automated system, UAR was reassigned to me. Each time I was notified about UAR’s assignment, I quickly cancelled the service with them. This frustrating process led me to terminate my contract with AHS, a decision I’ve highlighted in both my original review and a review I wrote for AHS in BBB website. The response from UAR, filled with unjust accusations and lacking in truth, only serves to validate my initial concerns. It’s a testament to UAR’s tendency to misrepresent situations, dodge accountability, and provide unreliable and unsatisfactory service. This interaction alone reinforces the caution I advised in my review.

• Review from3783 P

  Date: 10/24/2023

  1 star

  3783 P

  Date: 10/24/2023

  Horrible experience with this company (Universal Appliance Repairs, LLP aka Ray one LLC), they accept the work from the utilities warranty company, never show up and claim they never received the work order, when we call to enquire about the appointment that they never show up, their tone is very mean and mad. if there is a Zero star, they sure deserve it.

  Universal Appliance Repairs, LLP

  Date: 11/14/2023

  Hi Good morning. You left out your Name? Any particular reason? We would like to know who you are and why this review so as we can provide a proper reply to you. If you say we never received a wo obviously we cannot come to make repairs. So let us know your name as per the warranty contract (That is listed on the warranty contract) so as we can then give a suitable reply. Thanks,

• Review fromKirit S

  Date: 06/13/2023

  5 stars
  ***** from Universal Repairs came to address freezing issues in our GE fridge and stand alone Kenmore freezer. He really knew his business and resolved our issues. He was very pleasant to deal with. In addition he very pleasantly changed our fridge's water filter. We passed the same comments to Choice Warranty. Yes would recommend this company.

• Review fromJoseph H

  Date: 04/20/2023

  5 stars

  Joseph H

  Date: 04/20/2023

  ***** fixed my dishwasher issue after submitting a claim through our home warranty. Communication issue at first due to our account having the wrong number on the home warranty. Nitin was easy to work with and completed the work quickly after the part arrived. It took a couple weeks after ordering part but understand the delays in shipping. Would recommend.

  Universal Appliance Repairs, LLP

  Date: 04/28/2023

  Thanks for your valued recommendation and kind words. Really appreciate.

• Review fromBrenda c.

  Date: 07/06/2022

  1 star

  Brenda c.

  Date: 07/06/2022

  Dual complaint of Universal Appliance Repair/Ray One (UAp) nd ********************* /Total Home Protection (SPW)5/9/22 fridge non cooling reported; weeks of delays to get a tech. UAP was assigned following a failed Virtual dx. Fridge had been nonworking for over 3 weeks at the time 2 UAR tech arrived in a white ****** 2 hrs late after multiple texts. The techs were Indian and very ****, not interested in any info re: the issue. Barely acknowledged me. I remained in the area, as usual with techs, to answer questions. Watched as the back panel was removed and replaced. No communication with me, nothing reported New part to be ordered and then return to make the repair. Days later a text received the part word be here Friday. BUT on Wed the techs show up, unscheduled, at 7 pm.This part, unseen, is allegedly installed from the front of the fridge. Still nonworking they abruptly exit, again. Several texts sent "can you fix?" "When?"UAR refuses to address status questions referring me back to SPW and saying "we are not serving your appliance, contact warranty co." SPW sends me back to UAR. Getting nowhere 3 weeks after UAR last visit SPW says, UAR says "the fridge is infested with roaches" so warranty VOID No evidence provided.I was present the entire time UAR worked on the fridge, no roaches seen or reported. Irrelevant for cooling unit? Other techs advise this as deflecting on the inability to make adequate repairs and warranty not wanting to pay. Both are incompetent and should be avoided!!!!! They take your $ and leave you in a mess. Warranty calls for replacement if not repairable. UNLESS conveniently voiding your warranty. Service fee was paid.UAR doesn't know WHO their client is. Read their childish responses to complaints and you will see the lack of responsibility offering excuse making for their rudness and incompetence. SPW is the same. VERY BAD news when mixed together. UAR ALSO need to be culturally competent but aren't.

  Universal Appliance Repairs, LLP

  Date: 07/07/2022

  We told the warranty company about ***** infestation. They said it is not covered. Her house and backyard are full of old stuff as she is a hoarder. No elbow room in front of the fridge. Not only her fridge, her whole house is ***** infested. None of us have been discourteous to her. We were very polite. I guess she hallucinates. We are Indians who are known all over the world for our culture and of treating others with respect.She needs a school course on housekeeping 101.This review has not been written by her. She had some help. She is not that competent.As for us, one owner is Electrical Engineer with over 30 years of experience in working in large companies like Corning. The other an Electronic Engineer with 25 years of technical experience.Anyways we never got paid for this job. The company refused payment on grounds of ***** infestation