Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Description: The consumer hired the supplier to lay concrete, but the work was done poorly. Damage/ destroyed concrete, cracked stamped concrete
Business Response
Date: 08/31/2023
First and foremost we always strive to make sure every customer has a great experience. Mr. ****** contracted us to complete some concrete repair on his home. We completed that work in or around March 2023 and Mr. ****** then paid the final balance as he was happy with the work completed. A week or so after the work was completed he called into our office and made us aware he was not happy with the work and had some questions. We proceeded with sending the production manager and one of the installers to his house to address his concerns. At the visit we answered questions that Mr. ****** had about the work and we also gave him a price to complete more work he wanted done that was not in the original scope of work, he proceeded to tell us that we should do the work as part of the original scope at which time we explained that you have to pay to have additional work done.Customer Answer
Date: 10/26/2023
10.26.2023 ****** ****** notified BBB via phone call that the business has resolved his complaint issues.
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