Complaints

This profile includes complaints for ASK Powersports's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ASK Powersports

  2535 Columbus Lancaster Rd NW Lancaster, OH 43130-8662

  
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  ASK Powersports

  4075 Hoover Rd Grove City, OH 43123-3604

  
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  ASK Powersports

  2450 Park Crescent Dr Columbus, OH 43232-4741

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In spring (April) of 2022, we bought our kids the ssr 170 sxs for $6500 from Lancaster Ohio, Ask powersports. The first day we got it home it broke down after an hour of the kids riding it. It went into the shop for a week. We got it back and another hour of riding it, it broke down and went back to the shop. I believe 2 weeks at this point. We got it back again and maybe 2 hours of riding it broke down again. We’ve been charged for some of these repairs like the carburetor replacement bc “that isn’t covered by the warranty” as we were told. Yet, it still breaks down so we were charged for something that didn’t even fix it. It’s been back and forth to the shop so many times and I’m so tired of being charged and hauling the brand new broken machine back and forth just for the kids to be able to ride it for an hour or two. When it does break down now, I leave it sit for a couple weeks bc it’s just not worth it again and again. We eventually stopped taking it back to Lancaster Ask bc they don’t know how to fix it. We ended up taking it to Ask in Columbus. They had it a couple weeks, we paid a couple hundred to have it fixed. We got it home and it ran good-ish for about five hours of ride time. It broke down 2 weeks ago and I’ve let it sit bc again I’m tired of the back and forth. I don’t think it’s good business that the customer has to take on this much trouble with a brand new machine so I’d like them to make it right. Also I’ve heard from one of the employees at ask, that at least for that time, they stopped selling the ssr 170 bc of all the troubles with the others too. Columbus store had 5 ssr 170s in the shop at the time mine was in there. Not sure of the problems with the others but It makes me think that brand is defective. I’d love for Ask to make this right. On a positive note, we bought a teryx at the same time for me and my wife. It runs fantastic. I’ll give credit where it’s due. We want to buy our son a dirt bike but we can’t buy it from Ask bc of this.

  Business Response

  Date: 08/31/2023

   We have worked with this customer on 4 occasions 2 of which were maintenance, the other 2 times were to repair damage from adults riding a youth machine, which were done at no charge to the customer.\

  We are sorry for any discontent.  We would be happy to offer a fair trade in value of the SSR YOUTH UTV towards the youth dirt bike desired by the customer. Polaris does not offer a dirt bike but we do offer most manufacturers that do.

   

   

  Customer Answer

  Date: 08/31/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20525319
  
  I am rejecting this response because: Unfortunately whomever is speaking on behalf of Ask is lying or misinformed. Please see my text screen shots of times it’s been broken down. Pay attention to the dates. I have a lot more screen shots but apparently I can only post 5?! Additionally, I have the receipt of carburetor replacement ordered 9/6/22 and installed shortly after. Carb replacement isn’t “normal maintenance” so that’s a lie from Ask. Also no adults ride the kids sxs other than to tow it back to garage or the one time I videoed myself driving it while recording it to show the Ask manager how it was acting up as soon as we got it back from them “fixing it once again”. (Btw, this is the first time we’ve heard anything about being repaired because “adults have driven it” please explain the repairs that you have done because “adults have written it”, also please keep in mind that adults don’t need to ride the kids side-by-side because on the exact same day, we purchased an adult side-by-side, so again another lie. I still have the text proof of the video and that it went to the store manage of myself driving the machine just to show the manager what it was doing by acting up. Please notice May 22 screen shot where I informed them we needed all paperwork bc it just broke down 20 minutes into the kids riding it from just getting it back.  We never did get all the paperwork we requested. For what it’s worth we order a blue machine, it’s on the paperwork to prove it, but they ordered us a red one. Just to give you an idea of the lack of customer service from the beginning. Obviously we accepted the red machine because how can we tell our kids no when the red ones right there ready to go or they’ll have to wait a little while longer for the blue one. I am appalled by your response, therefore We cannot except your offer of trade-in value because we feel that’s another way for you to take advantage of us. The proof I have provided, and the much more proof I have, should be enough for you guys to do good business and make it right with a customer. 

  
  Regards,
  
  ***** *****

  Customer Answer

  Date: 09/06/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20525319
  
  I am rejecting this response because: 

  We are absolutely not in agreement with each other. 
  

  Please explain to me how adults damaged the kids side by side as you previously stated. 
  

  Also, you lied about not being in the shop for other than “regular maintenance” and adult damage but I have a receipt for a carburetor needing to be replaced that isn’t “regular maintenance” and furthermore that didn’t fix the problem but we were charged for it. 
  Why did you lie about this?(Please keep in mind I have proof you lied)

  Finally, how are you ok with a customer buying something from your company that literally breaks down the first day of purchasing? Only then to break down again first day coming out of your shop? And then yet again? 
  At what point do you take responsibility for the defective machine you sold us?

  
  
  Regards,
  
  ***** *****

  Customer Answer

  Date: 09/06/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .20525319, and find Mediation is necessary. Per phone conversation consumer would like to mediate.

  Regards,

  ***** *****

  Business Response

  Date: 09/06/2023

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID 20525319.

  Regards,

  ***** *****