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Business Profile

Fireplace Equipment Manufacturers

Magestic Forge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fireplace Equipment Manufacturers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Won't answer E-mails or phone calls. Don't know if he will deliver ordered product. Apparently there are others having the same problem. Total lack of communication well none at all on his part. Feel he's not going to deliver ordered item. But took money within minutes of ordering.

  • Initial Complaint

    Date:01/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 5 burner forge from Magestic Forge on December 9th and have yet to receive the forge. I have not received any communication from the company though I wrote emails and messaged on the company's ******** page. Their voicemail is full and they do not answer the phone.

Magestic Forge is NOT a BBB Accredited Business.

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