Complaints

This profile includes complaints for Durnell's RV Sales, Inc dba RV Wholesalers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Durnell's RV Sales, Inc dba RV Wholesalers has 2 locations, listed below.

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  Durnell's RV Sales, Inc dba RV Wholesalers

  530 N Main St Lakeview, OH 43331-9553

  
• 

  Durnell's RV Sales, Inc dba RV Wholesalers

  PO Box 227 Lakeview, OH 43331-0227

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get in touch with someone to get a copy of paperwork from when I bought a camper from this company and cannot get anyone to call me back.

  

  Business Response

  Date: 09/04/2024

  ******,

        What number have you been calling. Tell me what you need and the address to send it to you and I will get it out.  I bet you have been calling an incorrect number.  My staff is very responsive!  We will get you taken care of.

  Customer Answer

  Date: 09/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:10/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made the most costly mistake of my life purchasing a new trailer from RV Wholesalers. I bought a 2022 Forest River Wildwood XLite 263BHXL, and have had nothing but problems. I had a major failure or breakage almost every time I took the trailer out. I was lead to believe during my purchase that if any failures occurred, RV Wholesalers would make rectifying it a breeze. That turned out to be a lie. I've sent hundreds of emails and made almost 100 phone calls regarding the quality of the trailer I purchased. Trailer repair became like a part time job. I had to micromanage, and in many cases fight tooth and nail just to get the new trailer I purchased repaired. Neither RV wholesalers or Forest River made any part of ownership and maintenance easy, each always claiming the responsibility lay with the other. · Summary of unit failures. o Shower Basin o Main Entry Door o Slide motor o Awning o Jackknife sofa support o Interior Bathroom Door o Galley tank drain pipe o Main Entry door (again) o Fireplace · Summary of time out of service. o 33 days at Hometown trailer (diagnostics) o 107 days at Hometown trailer (repairs) o 20 days a Campers Inn o 160 days total out of my possession due to repairs. Three of these repairs remain pending, and both Forest River and RV Wholesalers have refused any further assistance. Make sure you understand just how poorly trailers are made these days before you purchase. Also make sure you have the time and wherewithal to fight and micromanage every aspect of repair, RV Wholesalers and Forest River intentionally make every aspect of ownership and repair an up hill battle.

  

  Business Response

  Date: 10/19/2023

  Mr. ******, I told you yesterday we were glad to help you, but you had to be cooperative and not verbally abuse my staff.  You declined and said you were taking legal action.  I also pointed out to you that your latest request for service was three months after your warranty had expired.  Even with it expiring we were able to get Forest River to cover some of the repairs, but you refused to cooperate or follow the process and again were verbally abusive with my staff.  The ball is in  your court. Be friendly and cooperative so we can get the issues handled for you under warranty even though your warranty expired.  We await your cooperation.  ***** *******

  Customer Answer

  Date: 10/19/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20751785
  
  I am rejecting this response because: as we discussed, the promise to fix my open issues have been made a number of times, and that same empty promise again is not the resolution, but lip service. I will consider this matter resolved if either a) the unit is returned for a full refund of the purchase price, or b) I am compensated finacually for 160 day out of service my trailer spent in repair and for the time I spent following up and managing that service. 
  
  Regards,
  
  **** ******

  Customer Answer

  Date: 11/02/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20751785
  
  I am rejecting this response because: 

  RV Wholesalers is perfectly able to buy back the faulty unit I purchased purchased from you. You are simply refusing to do so, and refusing acknowledge my issues or your own fallings as a dealership to reasonably correct them. A dealership is the point of contact between the customer and the manufacturer. If you feel the issues I am experiencing lie more with the manufacturer, I encourage you to work with them to make it right. However, RV wholesalers is still responsible for misrepresenting the quality of my purchase, and also misrepresenting the ease of rectifying issues should they arise.  It is the responsibility of RV wholesalers to make it right.  I am not interested in adding to 160 day my unit has already been out of service, nor do i want to micromanage the repair process just to ensure you keep up your end of the bargain, you have failed to do so several times now.  I will consider this matter resolved if you, RV wholesalers, process a return.   
  
  Regards,
  
  **** ******

  

  Business Response

  Date: 11/02/2023

  All of your repairs have been made and any we were involved in have been paid by the factory.  The only remaining issues you have are the ones that occurred after the warranty expired and again, we are willing to help  you with those.  you cannot simply decide you want a unit bought back with no fatal flaws and get  it bought back.  Again, you are welcome to your opinion on who buys back units, but you are simply inaccurate.  We don't buy back units, the factory does.  We again are willing to assist you with your last list of repairs even though your warranty has expired, but not unless you follow the factory process and can be respectful to our staff.  Thanks- *****

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2022 my travel trailer was brought in to be completely resealed,amd was there for a couple of months. Now in June of 2023 it needs to be sealed again because their sealant has failed. I was advised they would seal it and ONLY charge me for the sealant. There is a soft spot in my floor from water intrusion from their failed product and craftsmanship. I'm being told though (even though my camper has not moved since they sealed it a few months ago) that my cargo door is the cause of the water intrusion. In October there was no mention of any other leaks after they did their inspection and repairs. At this point I just want my money refunded so I can have the repairs done correctly. I no longer trust that their service department knows how to perform the repairs correctly.

  

  Business Response

  Date: 08/01/2023

  Your unit was repaired nine months ago and went through a winter and now summer.  You are told by the RV manufacturer to check sealants every two to three months.  For the exact reason, heat and cold cause things to move and this sealants to move and even split.  We cannot and do not guarantee this work through a winter.  We told you we would reseal and pay for the sealant, you pay labor or vice versa.  We cannot afford to continue to redo work forever when seasons change.  I hope you can stop now with reviews and posts.

  Customer Answer

  Date: 08/01/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20402863
  
  I am rejecting this response because: 

  What is not being understood is there are spots on the seams where there is no sealant. It not just moving. It's gone. The work wasn't completed. Sealant doesn't evaporate from what I'm being told by other RV repair facilities. So if it was pit on, it should be there. I have attached pictures to help with understanding. 

  
  Regards,
  
  ****** *******

  

  Business Response

  Date: 08/01/2023

  We offered to touch it all up.  You wanted all your money back, in other words free work, after nine months or you would file a BBB complaint, Google review, etc.  We cannot allow customers to shake us down.  People try it all the time.  We did the work, we were glad to touch it up, you simply wanted free work and threatened to do what you are doing if we did not comply.  My employees deserve to be paid for the work they did.  Better luck with the next business.  

    

  Customer Answer

  Date: 08/02/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20402863

  
  I am rejecting this response because: 

   I did not ask for free work. I asked the the work I paid for be completed and I was told I would be charged more for the job to be completed that is stated was completed in October. 
  There was no threat of doing any type of review and your phone recording system will verify that. 
  I'm contacting the BBB because better business is what needs to happen. A service was bought and paid for, but the service was not performed.

  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:03/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/6 they sent over paperwork for me to sign and pay a $1,000.00 deposit for them to hold a camper for me. After signing the paperwork and sending over my $1,000.00 I noticed a discrepancy in the price of the camper. I reached out to Tom about what I had noticed, and he told me that I already signed the paperwork, and the price was non-negotiable, and he wasn't going to take off the $1,000.00. In his original message to me he quoted the original price of the camper at $36,371.00 and that he was bringing it down to $28,621.00 which included DISCOUNTS totaling $7,750.00. After signing the paperwork, I found that he actually only gave me $6,650.00 in discounts and used the $1,000.00 deposit to make it look as though the price was still the same discounted price, he quoted me. This company has never once verified my identity or taken copies of my driver's license as it states they need to; to prove who I am at the time of signing the paperwork. They didn't hold up their end of the bargain as far as price goes and I simply asked that they give me my $1,000.00 back and they refuse to do so.

  

  Business Response

  Date: 03/16/2023

  Mr. ******, as we explained, the factory rebate went away on March 1st.  Had you closed before that date you would have gotten it.  However, when you stated you were upset we contacted the factory and we're.able to secure the extra rebate for you.  However, you still filed this complaint.  We are confused?  We have the unit at the price you wanted even though you closed after the date to get the rebate.  Please call and finish your deal.

  Customer Answer

  Date: 03/26/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 19588861
  
  I am rejecting this response because: I had reached out to you when I noticed the discrepancy of $1,000. Attached is the response I received from you in regard to the $1,000. You said it was non-negotiable. I was coming from over 8hrs away and I was not driving all the way to you for a deal that wasn't what we discussed. You are untruthful and dishonest. This is not the proper way to do business. I asked you kindly for my deposit back considering YOU did not hold up your end of the deal and the PRICE we discussed! You never initially told me that the $1,000 rebate was up as of March 1st that was never discussed not once until after I noticed the $1,000 difference. I have asked you very kindly for my $1,000 deposit back which has gotten me nowhere. I will be contacting my lawyer and you'll be hearing from him soon. I will also be contacting google and letting everyone know to stay far away from your crooked business. You have my number and my information if you'd like to give me my money back before I make all these additional calls. I know my rights and the laws. 

  
  Regards,
  
  ***** ******

  

  Business Response

  Date: 03/27/2023

  Mr. ******,

   

    Everything I stated is the truth and has been backed up. Not only by our reviews all across the internet but by our BBB rating of an A+.  I am sorry you are upset, but I have been completely honest through this process as has my staff.  Again, you are more than welcome to purchase that  RV at that price.  If you feel you need to go the route of an attorney that is your call.  Please do be careful stating what you have stated here in public, I don't want you to be guilty of defamation against myself or my company.  Our offer stands and you can buy the RV you chose at the price discussed.

   

  Thanks- *****