Complaints

This profile includes complaints for The Davey Tree Expert Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Davey Tree Expert Company has 210 locations, listed below.

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  The Davey Tree Expert Company

  1500 N Mantua St Kent, OH 44240-2372

  
• 

  The Davey Tree Expert Co.

  6039 McDaniel Ln Charlotte, NC 28213-6314

  
• 

  Davey Tree Expert

  3381 Lapeer Rd W Auburn Hills, MI 48326

• 

  Davey

  24175 Boerne Stage Rd San Antonio, TX 78255

• 

  The Davey Tree Expert Co

  340 N Hoyne Ave Chicago, IL 60612

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were having difficulty with a string of hedges we had installed in the backyard. We looked to seek professional help and came across Davey tree company. ******* ******* came out and identified the issue as a type of fungus causing the deteriorating plants. He offered us a service to remedy and we scheduled. Time goes by and it is still having issues. We contact him again. He said now it’s a different type of fungus. He stated “it’s like a antibiotic, sometimes you need to try another to see if it works”. Odd but we complied. Time guys by and now we have lost 12 of our podocarpus hedges. We spent numerous weeks calling and emailing ******* to no avail. I called the central office and left multiple messages with their customer service and never heard back. This went on for months. The treatment provided did not remedy our issue and only made it worst. The horrific part is the service rep went missing and never got back. I finally looked up the ceo and cc’d him on the email. ******* finally replied and stated our plants are dying because of a lack of water. Funny… he stated this without coming back out and we water on a proper schedule. He changed his reasoning for the issues and continue to deny. Let alone he failed to recognize he abandoned us after taking our initial money and thought it was okay to then send more bills without responding. I then requested his supervisor in which he said would be reaching out to me by the end of the day. It’s now been a month and we received 3 outstanding bill letters and a notice of threat to send to collections. Absolutely the worst service and response from this company and their representatives. No one has taken ownership and or reached out to help find a resolution. I’ll also be filing a complaint with the ISA if they don’t help resolve this.

  

  Business Response

  Date: 09/11/2023

  Good day,
  
  We are crediting the client.
  
  Thank You.
  
  ******* ******* | CE
  The Davey Tree Expert Co.
  123 Atlantic Dr., Ste 111
  Maitland, FL 32751
  Office: 407.331.8020

• Initial Complaint

  Date:08/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As you can see on the video, the employee of Davey Tree pushed him self through my gate, causing it to misalign. I reached to their insurance and they agree that he did this but they it could've been already misaligned. I sent a statement from the gate company that the gate was fine a month before, but they are still making excuses and not taking replsponsability and refusing to pay for the repairs. Attached is an estimate of the repairs.

  

  Business Response

  Date: 09/26/2023

  Is there any additional information you can give us?  The name on the complaint doesn't seem to be a current customer.  We have Utility, Residential, Commercial and DRG offices doing work in that area but cannot locate which office to contact about the complaint.  If they are a customer, can they give us their customer number, address where they were working that day or truck number?

  Sorry for all the questions but want to get this to the correct manager.

   

  Thanks, *****

  Customer Answer

  Date: 09/26/2023

  I am the customer and a Davey Tree employee is the one that unaligned my truck.

  According to them, they are subcontract by **** to evaluate trees.

  This man didn't knock or leave a note for us to call him. He simply pushed him self through my gate, traspassing on private Propane damaging it.

  Attach is a pic of the truck he was driving at the time of the incident,  clearly shows the name aof the company and the truck number. Davey Tree, *****

  

  Business Response

  Date: 09/29/2023

  I appreciate the customer sending me the additional information and pictures.  I was able to get a general idea on who to send this to so it can be addressed.  I will keep you posted as I receive information back.  Thanks, *****

  

  Business Response

  Date: 10/03/2023

  
  This case stems from one of our VMI having performed a Routine inspection on the customer's property on 5/18/23. ****** does not live at the property and called Davey on 5/19 after having viewed a *** truck outside of and an employee entering her property the previous day, via her security camera. The case was originally routed to PM ******** ********, who then relayed it to me. I spoke to ****** on 5/19 and she explained that one of our employees had entered through her driveway gate without permission. I informed her I would look into it and visit her property (without entering) to see the situation for myself.
  
  I made arrangements with the VMI in question and went to the property on Monday, 5/22 to see the gate. Upon arrival ****** spoke to us via her security camera and I ensured her we would not enter the property. The VMI apologized for entering the parcel (which did have Notify First and Dog alerts). ****** insisted the gate was now damaged, the posts were offset when formerly they had been flush and that it no longer functioned properly. The employee stated to myself that the gate was like that upon arrival. I scheduled an appointment with ****** via text later that week for a supervisor to conduct a walkthrough and discuss the P2 that had been signed up. That meeting took place on 5/30.
  
  ****** submitted 2 separate PG&E customer cases during this time period due to the gate damage and unauthorized property entrance. I completed one and a supervisor completed the other. ****** reached out to me later in the summer about the lack of resolution with getting her gate paid for and fixed. Since the situation's origin I had been consulting with Jonah and submitted a Form C (attached) for the damage on 7/3. I put ****** in touch with Claims first by phone and then by email on 7/19, at which point ***** took over the case.
  
  Please let me know if any additional information is needed and take care,
  
  ***

   

  Looping in ***** from Claims as she may be able to provide some additional insight.

  We sent this to our insurance company to do an investigation. It looks like they denied her claim. The adjuster interviewed the person that went through the gate and looked at her ring camera footage and there wasn't any real evidence that we damaged her gate. 
  
  She has the right to appeal, but it doesn't show that she did in the file.

  Thanks,

  *****

  Customer Answer

  Date: 10/04/2023

   I am rejecting this response because:
  
  I sent everything the insurance agent requested, including a statement from the gate company that was there a month before the incident,  they testified that the gate was in perfect t condition when they were there.

  The insurance agent only emailed me saying that the company rejected the claim.

  I have a video of a Davey Tree employee pushing my gate several times to go through it. He misaligned it and now Davey Tree is refusing to take responsibility. 

  These shows the character of the company, refusing to acknowledge the misconduct and damage one of their employers did 

  I did not appeal because I never received anything to appeal.

  I want their employee to take responsibility of his actions and I want the company to pay to get my gate fixed.

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in the neighborhood of the ******* ***** **** Association. We are responsible for all repairs to the roadways in our neighborhood. Last year Davey Tree was working for **** trimming trees away from the electrical lines. They set up their rig in the wrong location and broke the drainage pipe that goes under our road that carries off winter storm rain water to ***** *****. I reached out to them multiple times and only heard back from the woman who seems to work intake for email requests. In August I reached out to *** County Services Areas asking if they could help us get reimbursed for the broken drainage pipe. They never replied to my e-mail message. In November we had to get emergency authorization from *** County Services Areas to make the repair before the rain started. The broken pipe if not repaired would have caused flooding to the houses below the broken drainage pipe. The estimate that we received for the repair was for $8,900.00. This estimate is based on the assumption that other repair work would also be completed at the same time, we received that estimate in May 2022. Davey Tree has ignored our communications and have refused to take responsibility for the damages they have caused. It appears our only recourse will be to file a claim in small claims court - costing us further time and money.

  

  Business Response

  Date: 08/22/2023

  Below is response from Manager.

   

  I have an appointment with **** next Monday at 10am.  
  I follow up with more afterwards.  
  Thanks,
  **** ********* * Operations Manager
  ISA Certified Utility Arborist# *********
  CTSP# ****
  Davey Tree Surgery Co. 

  Customer Answer

  Date: 08/29/2023

  We have been contacted by the business but I would like to keep this case open until they come to a resolution. Or should I file a new case if they do not resolve to our liking?

• Initial Complaint

  Date:08/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29th, Davey Tree experts were working under contract with the Public Service Company of *** ****** trimming our next door neighbor's trees away from the power lines. After finishing their trees, they next completely cut down three small to medium sized trees behind our property that were part of our tree wall to shield our back yard from the four story apartment complex across the street behind our house. These trees were not in the power lines and they did not get permission from us to remove the trees. I contacted a supervisor for Davey who admitted what his people did was wrong and told me they would replace the trees with trees that would not quickly grow into the power lines. Then they told me they were having trouble finding tree and then they stopped communicating with me.

  

  Business Response

  Date: 08/15/2023

  From: ******* **** <*********************>
  Sent: Tuesday, August 15, 2023 1:39 PM
  Subject: Re: ************ High priority [The Davey Tree Expert Company]
  
  Good morning ,
  
  I just spoke with the owner and we agreed to meet next Tuesday and discuss a resolution . He recently just sold the house so idk if we need to talk to new owner . But I will get the details next week . 
  Thanks !
  Sent from my ****** 

  Customer Answer

  Date: 08/18/2023

   I am rejecting this response because:  The response is ok, but we have not finalized their solution to the problem.  I am worried that if I close the case before meeting with them in person, nothing will be completed by them like the last time they promised a resolution.
  
  
  

• Initial Complaint

  Date:07/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Davey to complete a tree removal job. There were 8 trees and 8 stumps. They removed the trees and one stump. I paid the original invoice ($2.250). They never removed the seven remaining stumps. Once I dug them out by hand and contacted the project lead, I was told ‘sorry and we will make this up to you’ but then started to receive an invoice for the work I did myself. They are attempting to charge me for me doing my own work because they never completed the job! This is ridiculous.

  Customer Answer

  Date: 08/05/2023

  Davey has since completed the job and communicated with me regarding the second invoice.  This issue is resolved. 

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted Davey Tree Co. to cut down and remove tree. They started the job June 6th cutting down 2/3 of the tree, living limbs on the ground, but then stated they could not return right away. The job was not completed until June 30th. All this time limbs lay on and crushed the bed of pachysandra. In addition, they broke the invisible dog fence. They said they would repair pachysandra and reimburse for the repair of the fence. Fine. But, Davey never returned - did nothing. I sent an email on July 19th restating the issues and requesting resolution. Received an acknowledgment - someone will call. No call. Sept comes and I receive a bill. Call - sorry, someone will call. No call. December comes-without any communication from Davey I receive a collections notice. Call main office - "our error - will hold collections - someone will call - here's the case number." Collection notices keep coming. Month later the local district manager calls - "yes we dropped the ball". "Credit issue not in my hands." Still nothing has been done to rescind unwarranted placement in collections. Not that it really matters but I had used this company for 20+ years. Never an issue before.

  

  Business Response

  Date: 02/28/2023

  I have been in communication almost weekly since the case came to my attention about 6 or so weeks ago. It appears two of my reps who managed his account juggled his issue and never resolved his concerns. In the meantime, the client didn't pay and calls from the office were not returned so he went to collections. Once collection got involved, he called to dispute the invoice. He has been upset that we were not resolving this issue fast enough. After several calls I was able to come up with a resolution. As part of the agreement, we removed him from collection, gave credit on his invoice for a dog fence he claims we damaged and agreed to replant some ground cover that was damaged as part of the tree removal. Attached is a copy of my last recap of our agreement and conversation closing the loop on this case.
  
  Please let me know if you have any other questions.
  
  Best,
  
  ***** ******, CTSP, ISA Certified Arborist, TRAQ | District Manager
  The Davey Tree Expert Company|

   

   

• Initial Complaint

  Date:11/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9-18-2022 Had a tree cut down, paid Davey 2340.00. Someone from Davey came out about 2 weeks later to grind the stump. Supposed to grind down below grass level. Left 12 inches above grass level. Sent us an additional bill for 720.00 for grinding stump. When we had new concrete driveway put in, stump and roots in the way. Had to call another company to finish grinding the stump and paid him 500.00. We paid 2340.00 in good faith for the total job. We were not expecting an additional 720.00. Then not happy to have to hire another company to complete the job. Also believe Davey is higher than any other tree service we researched after the fact. As I said earlier, we have already paid Davey 2340.00 and asking that that amount be considered “paid in full”.

  

  Business Response

  Date: 11/28/2022

   Attached is the work order for the tree and stump removal.  We performed the work as described.  The Removal and the stump are two different items on the work order and I received verbal confirmation from Mr. ***** on 7-12-2022"
   
  Thanks
  ****

   

  

  Business Response

  Date: 11/28/2022

  Please see attachment.

   

  *****

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 12, 2022 I approved a written proposal from "The Davey Tree Expert Company" to remove 10 trees and prune 2 other trees from the rear area of my residential property at a cost of $3,200. By June 10th they had not been in touch nor started the project and had not completed it as of July 7th. On or about July 15th I returned home to find that about 50% of the lawn area where they worked was destroyed. I notified them of my concern but as of August 19th, they had not yet repaired the damaged area. I agreed for them to aerate and seed the lawn as a solution, which was done. As of today, the lawn has not begun to grow back so I now believe that it will need to be sodded, which I had previously expressed to them. I have paid $2,700 of their total invoice in anticipation of the lawn being repaired. Davey has now threatened a collection effort of the $500.

  

  Business Response

  Date: 11/07/2022

  Thank you for letting us know.  I spoke with the sales arborist that sold this project and he is going to reach out to the client today.  The sales arborist and I are going to visit the property early next week to take a look.  I will send our response after visiting the property. 
  
  ***** *******, CTSP | District Manager
  ISA Board Certified Master Arborist IN-*****
  The Davey Tree Expert Company 
  531 Woodycrest Ave., Nashville, TN 37210
  P: 615.254-8733 | F: 615.254.5060

• Initial Complaint

  Date:08/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a tree stump removed on my property on July 4th by Davey Tree Experts (main office *** ********* ***** ***** ***, ********, ** *** *** tel: (**** ********) I had an estimate for the work set at $650.00. I made a deal to reduce the price, and was billed for $638.45 which was paid on 07/25/2022. Then I receive a bill for an additional Stump Grinding for $452 for the same tree stump, which was already completed. I have tried at least 20 times to call the Billing department and ask for a call back. Every time I called the message went to their voice mail. I cannot get in touch with this company, and yet they continue to keep the $452.00 charge in effect. When I called the local office at ***** ********, The receptionist admitted that this was a mistake and that I needed to call the Central Billing Office. I fear this will go into collection and hurt my credit rating. I need to get their attention to resolve this issue

  

  Business Response

  Date: 09/07/2022

  A billing error did occur and the second accidently invoice was reversed with a sales reduction put in to cancel the outstanding invoice.  The current account is at a zero balance with nothing left to owe and her credit rate will not be effected do to this billing error.
  
  I have reached out to the client as well by email to provide him his account statement and apologies for someone not returning their calls.
  
  Thanks,
  ****
  

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few of their big trucks tried to turn around on our property, they got stuck, stayed there for hours trying to get out. We were fine with it because we live off a small road with no turn around. After they left 5 or so hours later they left water bottles thrown in the bushes, toilet paper on the ground, and didnt cover up the big holes in the ground from their trucks - like they said they would when I earlier asked what was going on. I drove across the street where another of their trucks were located and told them what happened. They said they would send someone to clean up. I asked for a number to their boss/manager and got one, but no one answered on this number. My husband called the number of the website, got transferred twice and then disconnected.No one want to get back to us or take responsibility for their mistake on our property where they shouldnt have been in the first place.

  

  Business Response

  Date: 10/18/2022

  [BBB transcription via email]

   

  The marks that the trucks made were fixed immediately when they worked on the property. The caller has had bad experiences with previous companies and called it in without realizing it was already addressed.