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Business Profile

Window Repair

Window Worx
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Window was installed (replacement) on August 18, 2023. We paid $400 for the window. During the installation, the installer broke the inside trim and outside trim. We were promised by "***" at Window Worx that the owner was replacing all free-of -charge. After about a week with our new window, we noticed the outline of a square in between the double panes (during a foggy morning, it was clearly visible). I alerted "***" who promised they were ordering a new window for us immediately. That was over 6 months ago.

    Business Response

    Date: 03/22/2024

    We have attached the invoice for the work completed for this customer. We attempted to schedule a date to come back out to replace the glass and assess any damages, but due to the nature of our business, the appointment had to be rescheduled. The customer was contacted, but was not happy and basically refused services at that point. We are mostly confused because as the customer states, this was over 7 months ago and we have not had any contact or communication from her since then until now. She left a bad google review as well (our only one). We would be more than happy to refund the amount on the invoice.

    Customer Answer

    Date: 03/22/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: ********

    I am rejecting this response because: I have attached the text messages between Window Worx and me to this rejection. *** texted me on September 14, 2023 apologizing for the damage and the rude behavior of ****. He said a new window and pieces were being ordered and we would get a call when it came in. I responded "sounds good. thank you" on the same day (9/14/23). I sent another text on March 13, 2024 copying the text they had sent me 6 months earlier and asked for a reply. My phone number has not changed. The number from which the WindowWorx texts were coming was *************

    I want a full refund sent immediately. 

    Regards,

    ***** *******

    Business Response

    Date: 03/25/2024

    Again, I apologize for any miscommunications, but apparently somehow scheduling was misinterpreted. Our online payment system unfortunately will not allow for us to electronically send your refund since it is older than 60 days, but I will be mailing out check #2857 in the amount of $224.00 for the full amount paid on your final invoice. Also, we would like to note that we no longer have text messaging access to that number, as it is now landline/office phone so we did not receive your text earlier this month as you stated. You should receive your check in the mail within the next day or so.

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