Business Profile

Walk-In Tubs

Leaf Home Bath

Headquarters

Complaints

This profile includes complaints for Leaf Home Bath's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

21 total complaints in the last 3 years.
20 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/03/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/24/25 A salesman (**** *********) from Leaf Home Bath came to my home to provide a quote I requested for a bath remodel. I had two other companies provide quotes and I decided to go with Leaf Home Bath. Financing was submitted 2/24/25 and I was approved through ****************. I signed the contract 2/24/25 in the amount of $16,991.00 and paid $1,600.00 as a deposit at that time. I was told the removal of current bath and installment of new bath would take a max. of one day, which ended up being two days (Fri - Mon) four days including the weekend. Included in the contract was custom glass and was told that the glass installer would come out once shower was complete to measure area and then installation would be completed within 2-3 days. It has now been 3 weeks and we have not heard anything from the glass installer. I have called the Company, Leaf Home 4 separate days and had to leave messages for status of glass installation and have not received any calls back. On my second call to them, I was told that **** ********* no longer works for the company. The messages I have left were with the local Round Rock offices, today I called their main office in **** and ended up being transferred back to the local office and the woman I spoke with is extremely rude, and told me I just need to wait for someone to return my call and just because I keep calling doesn't make it happen any sooner. Funds have been released to the company from **************** and the job is incomplete and I cannot get anyone to call me back from the company. **I tried attaching my contract to this complaint, but it is too large. I need help in resolving this issue. I still cannot use my shower because water will spray out since the glass has not been installed. Thank you
Business Response
Date: 04/16/2025
We are waiting on signed docs from customer to resolve
Initial Complaint
Date:02/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
installed a walk in bathtub, when the ran the 220 out the bathroom wall to the electrical box, I had to remind the person to caulk the whole they used to run the 220, but then that attached to the electrical box they did not do that right, there are several concerns with that part and it would not pass inspection and needs to be done right
Business Response
Date: 02/18/2025
Service was completed to customer satisfaction on 2/15/2025.
Initial Complaint
Date:01/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They installed a walk in shower and the shower head they installed was cracked. Water sprays everywhere making the shower useless.
Business Response
Date: 01/15/2025
Service is scheduled for 1/16/2025 with arrival between 3pm-5pm.
Business Response
Date: 01/23/2025
Service was completed on 1/16/2025.
Customer Answer
Date: 01/23/2025
After the BBB notified the Leaf Home Bath the company sent a man to correct the problem. Thanks BBB.
Initial Complaint
Date:12/28/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May of 2022, my husband and I had a walk-in shower installed which we love, however the shower drain has been leaking inside the wall creating mold on the wall and baseboards. I have called the service dept. several times and I was told "someone will get to it when we get to it" It would probably be a simple fix, but no one will respond to my calls. The longer the problem is unresolved, the worse the mold and damage will become. We just want the problem fixed, we have a lifetime warranty. However, we are not going to sit idly by while back mold accumulates in our basement
Business Response
Date: 01/20/2025
On January 17, 2025, our technician inspected the property and found no leak from the shower after running water. However, leaks were detected from the wash sink and sump pump. The technician informed the customer of these findings and recommended further attention to these areas.
Customer Answer
Date: 01/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:11/18/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 8, I received a free estimate on getting my bathtub remodeled into a walk-in shower and to my knowledge we had found a business that would except my credit application so I put down $500 to help with financing. I received a letter last week, saying the financing with foundation credit Did not go through. I am still waiting for my $500 to be put back in my account. I I have contacted Leaf sitters quite a few times and they keep telling me the supervisor would get back to me. As of yet I have not received that call. No one has contacted me about starting the project or any other information. I would just like to get my $500 back since I wasnt able to get the contract done thank you my name is ****** ***. You can reach me at ************.
Business Response
Date: 11/20/2024
A resolution has been reached with the customer regarding this matter.
Initial Complaint
Date:11/15/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
[[BBB TRANSCRIPTION VIA TRANSFERRED COMPLAINT 11/15/2024]]
Sent out 1 man to install tub and shower unit. No experience doing this job by himself. Could not use tub or shower for 24 hours. After 24 hours, tube was used but water poured into the basement soaking tile floor. Called LeaHome; they sent the same man out to repair the problem. After 24 hours, tired the tub again water poured into the basement soaking the tile floor. Still not able to tub or shower for a week. We were told 1 to 2 days for the job to be done. Sent out another tech - Problem fixed. Cuts in shower alone by first tech was poorly done. Saved picture. Price $16,000.00.
*Please see attached
Business Response
Date: 11/22/2024
Service was completed on 11/21/2024.
Initial Complaint
Date:10/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 11 I purchased a walk-in bathtub and gave them $5,000 down payment to kee my payments lower. Then a week later I fell and could not get up. I have been in the hospital since. I am not sure if I will be able to ever go home or go to a nursing home. I called canceled the tub but they said my $5,000 could not be refunded without the salesman ok. He called me back and said he would cancel the tub but would not give me my $5000 back. This is wrong and I feel I should get my back as they did nothing and I should never given them the large deposit. Thanks ***** ******
Business Response
Date: 10/25/2024
On 10/23/2024,the consumer was contacted by our Service Coordinator and a resolution was offered in good faith. However, the consumer has decided not to move forward with the offer at this time.
Customer Answer
Date: 10/25/2024
I feel they should refund all my money as it was not my fault I had to cancel this transaction but they did not have to do anything! I never got any paperwork or anything!
Customer Answer
Date: 10/28/2024
How can someone keep over $3900 dollars when they did nothing as to work! I did not even get a copy of the purchase! Chances are I will not be going home permanently. Was not my fault I fell and have some bleeding by my brain! Thanks *****
Initial Complaint
Date:09/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As disabled veterans, on limited income trying to understand how ones can perform business like they have. Signing the contract they were very helpful and friendly. Decided on a design, then they came back with a better design idea which we agreed to. However, when the day of installation came we got the first design. The quality of work is subpar, either no caulking in the shower which can lead to water leaking into the wall or an excessive amount which looks horrible. Broken shower head, broken glass all over our drive way. Complete nightmare. No one answers!!!
Business Response
Date: 09/11/2024
Customer was contacted and we have reached an amicable resolution that the customer is satisfied with. Once the material arrives from the shipment in mid October, we will contact the customer to schedule service at their earliest convenience.
Customer Answer
Date: 09/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, something that was going to take a day, isn’t going to be complete till the end of the year. Hopefully
Customer Answer
Date: 11/25/2024
[[BBB transcription via duplicate complaint]]

Problem:
Disabled veterans, Left with a stained shower pan, that the worker said someone would be in touch to fix… nope!! Reached out… no answer. Now the wall is pulling away from the shower pan.

Desired Resolution:
Finish the Job
Business Response
Date: 11/27/2024
We have made multiple attempts to contact the customer to schedule the necessary service. Specifically, we have reached out via phone and text messages but have not received a response. Additionally, on November 26, we visited the customer's home in an effort to resolve the matter, but no one was present at the time.
We remain eager to assist the customer and resolve this issue promptly. We kindly request that the customer contact us at their earliest convenience to schedule the service.
Customer Answer
Date: 12/02/2024
I am rejecting this response because: my phone log shows no missed calls, and my ring door bell shows no missed rings.

Business Response
Date: 12/03/2024
Service is scheduled for 12/5/2024 with arrival between 8am-10am. Our local office contacted the customer and left a voicemail regarding this upcoming appointment.
Customer Answer
Date: 12/03/2024
Better Business Bureau:
Hopefully the 4th trip gets the job done.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:08/05/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April 12, 2024 **** ********** came out and measured the spaces to make sure the Bath Tub would fit, the next day his supervisor came out to measure the spaces. All agreed it would fit, On April 18, 2024 **** ********** arrived 4-18-2024 to install the Alexis Model Dual Massage Tub and Walls Package. My wife and I do not read well and we signed a contract for 21,510.00. The Tub would not fit in the door so they took it back. On June 14 the LeafHome Bath came back to the RV and took out the bathroom . I ask him that day how much the shower was going to cost. We didn't know the price was $12000, until after the shower was installed. I was very upset so the installer said they would give us a $500,00 credit. This company took advantage of us because of our age and their rudeness. It took 3 months to get our bath complete. The company promised to turn our toilet to the side, the didn't fix the toilet. I paid to have it turned myself.
Business Response
Date: 08/14/2024
Leaf Home Safety Solutions did in good faith honor the pricing as promised. No billing adjustments are due and this resolves all matters.
Initial Complaint
Date:06/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a chronic pain patient, permanent damage from accident caused spinal stenosis w/ herniated disc & nerve impingement, torn meniscus of both knees. I see a pain specialist every 3 mos. But Dr **** ****** my Family Dr. gave me an order to get a walk in tub, because I had difficulty in my deep garden tub. I was unable to get pricing over the phone & was inundated with calls & mail. So we interviewed Safe Step & Leaf Home because they sent calls & glossy postcards with pics of tubs. We found out Medicare wouldn’t pay, the cost of $22k from both companies, I liked the safe step tub because it had a patented feature the Leaf didn’t have, but Leaf told us we were eligible for a $6k grant That they had a friend at VA that they worked with so we went with LEAF BECAUSE THE $6k would help the cost. The guy told us after we signed & pd $5k down, that we were eligible for a 2 yr loan with 0 interest. And he would “bump us up” on installation. We believed him, he indicated he was in charge. We trusted him. There are so many things that went wrong I ***’t have enough space to say, so I’ll say they were a “no show” no calls we took off work, so we called the guy who assured us they would come soon & “the VA Approved your loan, the check fo $6k would be here soon. Next thing I went to a hotel when they planned on coming again, I couldn’t work, because the guys were going thru my work studio to do the tub. They came that day at 10am- 10:30 pm, we couldn’t wait to see the tub next day. THEY INSTALLED THE WRONG TUB it WAS MISSING 3 features of the tub we bought. The guy came next day, agreed wrong tub. He would handle the guys, and he agreed we should get compensation for work time and things we paid for related to the tub, to expect a CALL from his boss. Didn’t tell us, our hot water tank wasn’t adequate, to reach the top hydro jet we ran out of hot water. AND NOW we have 2 other management guys & planetbath.com ? was now in charge of tub now. Still no tub, signed in March?
Customer Answer
Date: 07/02/2024
Hi,
My husband *** ********* signed the contract in March, he is making a copy for me right now to send to you. I am not a technical person, I had to wait until my husband got home
Customer Answer
Date: 07/02/2024
Hi,
I'm not surprised they didn't know who we are. We wanted to let you know that part of our frustration with Leaf Home Safety and the Triad of people, & companies that we had to talk to or try to work this out before contacting you. First, the salesman said we had to call his boss. We thought from all he implied he was the boss! Now we find out his boss is In Indianapolis, a 2-hour trip, that my husband made when his boss didnt call us like we were told he would. He didnt know anything about us, but now we needed to call HIS boss in Chicago, at Planet Bath, or **************! He didnt know anything about us. But they took our $5,000 check with out question.. So, we aren't dealing with Leaf home safety anymore?? Isn't that who we paid? No wonder all the bosses and bosses boss are bewildered, we can't even get the right tub we bought, now who, or what company is giving us that “LIFETIME GUARENTEE”? This is utter insanity, i am 76 yr old and in pain daily, my knees and back and i was specific about my knees hurting more, i was told i would get “instant pain relief” but the jets ***'t hit my knees just my back and lower legs. And to get the jets to work, we run out of hot water! Im tired just writing yois, but i m disabled and a Senior, I'm concerned that the6 are preying on the elderly and disabledI can't see many of them trying to rectify this problem, it is a lot! Hopefully what i am doing will help them from dealing with a company like this and calling everyone's bosses boss at a different company, no wonder that boss was rude to us!
Blessings,
****** * ****** * *********

Customer Answer
Date: 07/03/2024
Hi,
i Wanted to let you know that the office in Chicago ************** OR BATHPLANET HAS CALLED, MY HUSBAND *** WONT ANSWER, the reason is the conversation with ***** who apparently is ******* boss, ****** is ****** boss.We ***’t know ****** or *****. We wanted a local company because if we have issues we wanted to deal with someone here. We never heard of BathPlanet, or ***** and would never have bought from them it defeats the purpose of having a local company if there is a problem, Honestly this has turned into a nightmare, we can’t talk with the salesperson who made us feel like he had our/my best interest.and the finishing touch was his association with ***na at the VA. The one who approved us for the $6,000 grant. It is paramount that we are clear with our expectations, we paid Leaf $5k out of our savings, that was a lot of money to us, but my husband was watching me struggle daily with the stairs, with my small. Business that I started after retirement. Since I am a cancer survivor I know the struggles women have finding a wig that looks similiar to their hair, one that is natural. I help them find that wig and if they can’t afford it, I ***ate it to them. They help me more than I do them because they are beautiful women dealing with life and death decisions. So if I ever make a mistake, which I do, I do EVERYTHING I can to make it up to them, so what is happening with us and this mistake is so unbelievably wrong, we can’t deal with the company we trusted and paid, we are dealing with a rude man who isn’t at all apologetic, he said we were asking for too much that they are already going to lose money by paying installers to tear out the wrong tub and putting in a the right tub. I mean I was listening to him on speaker, and yes my husband told him what we told **** we want compensation. At that time we still thought we were getting the $6k from the VA, but we had already spent our money getting the extra panel they needed on the fuse box, the day they were scheduled to come *** and I took off work, we were told they would need 2-3 days in our master bathroom tearing old tub out etc. I could not work in my studio which is in a corner of our large master bedroom because they would be working, drilling hammers, we were told so my husband wanted to stay at a nearby hotel. Then they didn’t show up! Car trouble…so from the get go we saw things start out with issues. One of the installers quit, etc. so **** said to keep our receipts so he could reimburse. At that time, we weren’t even aware it was going to be the wrong tub and we were going to need a heat panel so I wouldn’t have to bathe in Luke warm water. After the wrong tub was installed we and we were told **** said his boss would call us in the morning…he didn’t, so **** said he would make sure he called the next morning he didn’t. *** asked for the bosses name & address. ****** in INDIANAPOLUS 2 hr total drive. *** drove there for a face to face. Guess what? ****** didn’t know anything about us, said the other boss left, he was just transferred from Ft. Wayne, Ind! He said we needed to talk to his boss ***** in CHICAGO, AT PLANETBATH, WHAT? WHO? not only are we no longer with a local company, and a man we didn’t know, he was horrible and for the first time in years I saw my very quiet Christian husband get angry after ***** said there would NOT BE ANY COMPENSATION, & tub we bought wasn’t in stock! 3-4 wks.by That time the $6k check had not come, *** called the VA, ***na knew nothing about us, never received the form **** had *** sign, so KNOWING THE ONLY REASON WE EVEN WENT WITH LEAF (not planetbath) was because **** said we were approved and the $6K was on the way! Otherwise I would have chosen SAFE STEP BATH. THE TUBS WERE SIMILIAR, BUT SAFE STEP HAD A SPECIAL FEATURE THAT I LIKED. I am sharing all this with you because we thought how ironic that Leaf Ohio office didn’t know who we were.it seems no one knew who we were except Fred, his brother who helped install the wrong tub.i wonder why this fiasco didn’t go to Ohio but to a different company all together.i Wonder who actually got our savings check? If the owner of Leaf didn’t know who we are? Maybe they didn’t know about the deal. Also our claim is for $6k that was the amount we were approved for according to Fred. And we would NOT have gone with Leaf if we had not been told the check was on the way.
I'm so tired. Honestly, I think a jury would get us a lot more if they want to go that way.
Thank you for helping us!
****** *** *** *********
Business Response
Date: 07/09/2024
The customer's job was installed as contracted. The customer is requesting work beyond the contract.
Customer Answer
Date: 07/10/2024
Because this transaction has weighe* heavily on me. I’m not sure I share* how this “Mothers *ay Gi*t” initially began in March when we pai* our savings $5,000 an* my husban* signe* the contract which inclu*e* a “li*etime guarantee” knowing that the salesman *. lie* about our approval o* the VA grant in the amount o* $6,000, we have lost *aith in this company, especially when a problem sur*ace*.
They han*e* us o** *irst to the salesman’s boss, *. *or the sake o* privacy, I will use the intial that was suppose* to call us on 2 *i**erent *ays, when that happene*, my husban*, *. *rove to In*lps. To talk to him in person, no one knew *. was going to meet him *ace to *ace. When *. Walke* in his o**ice, he sai* he *i* not know anything about us or our problem. When *. tol* him that *. sai* he was going to call us, but that *i*n’t happen, *. Sai* well I was *ust trans*erre* here *rom *t. Wayne, He tol* *. He woul* look at his email to see i* *. Ha* emaile* him. *. Tol* me the guy *i*n’t know who he was by name, so he believe* that *. Lie* about “his boss” as well as the VA. So *. Calle* *re*, an* apparently * tol* him to rea* his email, which *. Sai* he thought that *. Ha* *ust emaile* him that *ay. The outcome o* that visit an* 2hr. Roun* trip, *or nothing. *. Was knew, it seems this local o**ice has a big turnover. When I starte* rea*ing *ee*back on Lea* sa*ety, Lea* water, Lea* stairli*ts, Lea* has another company that *ixes or replaces eaves. I regret not rea*ing the *ee*back be*ore, but it was my husban*s i*ea to gi*t me with the walk in tub. My pain has been worse last winter. My husban* wante* me to have this instant pain relie*, stress relie*, relaxation which is a*vertise* with their tub. I know it is re*un*ant to mention again that I have receive* none o* the bene*its they gave, but *or the *irst time in my li*e, I believe the stress an* lies have taken a toll on my heart. I have experience A*ib so my *amily *r. re*erre* me to a Car*iologist, *r. Alta at Hamilton Heart here in Noblesville. I’m getting a new heart monitor as the one we ha* wasn’t recor*ing. I am sche*ule* *or an Echocar*iogram, an* a Stress test.
when I ha* my *irst appointment, my EKG was erratic an* my bloo* pressure was high. So is it a coinci*ence my heart is a**ecte* by this matter? I believe it *e*inetly is! Every time I look at the tub, or look at our savings account. I am remin*e* how we were conne*. So, when I mentione* re*un* o* our $5k we put *own, but the compensation is $6k. The VA grant is the reason we chose Lea* instea* o* SA*E STEP.. so i* it was because o* *. Relationship he ha* with *. At the VA. The contract shoul* be null & voi*. It was base* on lies. They may not be written in the contract, but at that time we believe* in *. So my question s this, I* they installe* the wrong tub, which we are having problems with alrea*y. Why woul* we believe there is a li*etime Guarentee, an* since we have been shu**le* *rom *. To His boss *. an* now to his bossC. In Chicago who has repeate*ly tol* us “NO COMPENSATION” He was ru*e an* sai* we act entitle* when they are alrea*y losing money by having the wrong tub pulle* out an* the tub we bought put in, so he thinks we are *eeling entitle*. He wasn’t sympathetic to what an* why, it was they were losing money. An* I still ***’t un*erstan* why the owner o* Lea* was by-passe* an* we ha* to *eal with **************? We chose a local company *or a reason, we woul* not have agree* with *ealing with a another company in Chicago. I* we ha* a problem with the tub. We are *ealing with a new problem now, but until there is resolution or we go to court, which I guarantee we will an* punitive *amages *or a *ISABLE* SENIOR WITH CHRONIC PAIN, I believe my recor*s will speak *or themselves. I’m hoping the owner will see the in*ustice ***e here an* give us our savings back, an* the $6,000 grant we were tol* that was approve* an* on the way! This o**er will be easier an* cheaper than a law suit I know I will win.
Thank you *or listening!

Customer Answer
Date: 07/11/2024
I am rejecting this response because:
I tried to articulate how the deception of why we even chose Leaf’s offer over the Safe Step offer. We met with both representatives. The reason why we chose Leaf to install my tub, was based on a lie. A lie that made the tub affordable for us. The fact that we paid $5,000.00 was an act of faith. When the WRONG TUB WAS INSTALLED, EVERYTHING that happened afterwards would actually void the contract, which was based on a lie. We called the VA to find out the status of our “approved VA Grant.” That was when we realized Leaf Salesman **** Goodnight lied about our approval; hence, the contract was based on a lie, the VA never received the form that **** had *** sign, **** told us we were approved, a LIE!
The first response that they didn’t know who we were, if they would have typed in my last name and address, any software program now would bring up our info. So it’s just another flaw in “who does what” in Leafs system. The contract was not met. We bought a tub, the one we bought was NOT the one installed. Even the salesman said it was the wrong one! It sounds like the Ohio office knows nothing about the travesty that we have experienced. The compensation is for the money from the VA grant we were told we were approved, “check is on the way” we aren’t asking for anything beyond what Leaf told us to close the deal. In other words we signed in March, and it seems Ohio doesn’t even know about the wrong tub being installed, or the $6k VA Grant we were “approved” for. Ohio needs to talk to the person who sold us a tub then installed one that did not have the features of the one we bought. Everyone from **** to ****** his boss, from ****** to ***** in Chicago that is Jerrod’s boss. They all know the wrong tub was installed. Why did they ALL BYPASS OHIO? Maybe Ohio isn’t aware of the shady transaction.

Customer Answer
Date: 08/04/2024
Since i had my husband send the complete contract and the VA request for the$6k
Form that were told later by Leaf salesperson we were approved. I havent received a response. Please update me on where we are.
My husband wonders if it would accomplish anything if we drove to Ohio to talk to the owner in person. Itsthis company a long trip and would be difficult for me to sit in the car that long but i am growing weary with everything. I am a Christian I do not enjoy fighting for what should have been a Mother's Day Gift to help ease my pain.
We were lied to and what bothers me more is that there are other Seniors with disabilities that have had unfortunate results with this company, but ***'t know how to make things right. I am almost 77 yrs old and my husband was tired of seeing me hurt, so that was why he bought this tub for me, so to be taken advantage of and lied to has added to my pain. We are not asking for anything but to be compensated for the $6k we were told the VA approved. That made the tub affordable. The man who lied to us agreed we should be compensated, told me to keep receipts for things we bought to help get the tub installed.
Again we we would have gone with Safe Step bath, i liked their tub better, but i believe telling **** that was why he told us a few days later we were approved for the VA grant. So we would not go with Dafe step. That is why we are not accepting calls from the nan in Chicago, my husband said to call him back when he had agreed to our compensation. He could send us a letter something in writing about the $6k we were told was coming. Yet the only calls we are getting are from the office about putting in the right tub. We only want what we were promised, the reason we went with Leaf the $6k grant money we were “approved for”. So its not just the tub we are waiting for compensation that made the tub affordable. If they wont fulfill what they promised, they can come get their tub and give our $5k back! Safe step will install the tub i liked.
So the compensation is just as important to us as the right tub, it was why we went with them. If they aren't honoring the money we were told that the “check was on the way” wrong tub installed, a lie about getting the $6k check, Or come get your tub and give us back our savings the $5k we paid in MARCH. I PROMISE IF THIS GOES TO COURT WE WILL GET MORE THAN $6K!

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