Complaints

This profile includes complaints for LeafFilter Gutter Protection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LeafFilter Gutter Protection

  1595 Georgetown Rd Hudson, OH 44236-4055

  
• 

  LeafFilter Gutter Protection

  2144 Brighton Henrietta Town Line Rd Ste 375 Rochester, NY 14623-2661

  
• 

  LeafFilter Gutter Protection

  4910 Camp Rd Ste 550 Hamburg, NY 14075-2643

  
• 

  LeafFilter Gutter Protection

  1925 Boxwood Rd Nanaimo, BC V9S 5X9

  
• 

  LeafFilter Gutter Protection

  85 Midpark Rd, Unite 6-8 London, ON N6N 1B2

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased Leaf Filter for the residence listed above. This included the house, garage and car port. Agreement for the work signed 1/13/2021. The work was completed and paid for on 1/28/2022 Ck # ****. on 3/1/22 a warranty claim was initiated for the front and back guttering leaf filters on the house. This was repaired with no further issue. Today 4/23/25 I contacted Leaf Filter to file a warranty on the garage filters which are sagging between supports, holding leaves and backing up water into the facia boards. They basically shared that this was not covered as it was workmanship which isn't covered by the warranty, wanting to charge 90+ for a service call. I feel this was false advertising in a life time transferable warranty as advertise on the brochures, television and there website. I'm simply seeking repair buy installing sufficient hangar brackets which they listed on my work order for the work to be performed.

  

  Business Response

  Date: 04/23/2025

  Service fees are applicable per contract after 1st year

  Customer Answer

  Date: 04/23/2025

   I am rejecting this response because: My agreement states that they would install "hidden bracket in all gutters as needed" (Line four of the written agreement, attached). It was obvious on the first Maintenace warranty repair that this was not sufficient on the house guttering front and back (which was repaired and corrected). Now it's evident from the pics provided that the spacing of these brackets on the garage were inadequate to support the leaf filters contrary to the verbiage on line four of the written agreement. If the workers referenced that the brackets might not be adequate and they might need to return next year I hardly feel that this was satisfied to the level of professionalism expected from a reputable company as Leaf Filter portrays in the sales pitch, advertising, as well as the agreement dated Jan 13th, 2021. 

  All I would like is for the Company to fix the original install that installed an inadequate qty of support brackets. 
  
  

  
  

  

  Business Response

  Date: 04/23/2025

  Installation was completed on 1/18/2022.  Customer called on 2/28/22 stating screen was coming loose.  Service was completed on 3/2/22 with service tech replacing 2 screens.  Service tech stated no other issues found at that time.  We did not receive any other service calls after 2022.  If customer would like a service/inspection, we ask them to call our service department directly and schedule the service; however, service fees are applicable. 

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [[BBB transcription via mail, see attachment for complete complaint details]] 1) Sold me a Gutter - misrepresented needed it to fix problem of water flow 2) made water flow worse - all water goes toward one side of house 3) Damaged Floor Flashing 4)Roof no longer lays flat at edge 5) false advertising - warranty does not cover clogs on leaf filter product if not on interior - only indicates on warranty - received after installation 6) Lied to **** company that I was satisfied on complaint 7) submitted document to Bond Co. they know I was told to sign as formality - was not how I felt company can't be trusted.

  

  Business Response

  Date: 04/15/2025

  Our last inspection confirmed that the customer's issue is a pre-existing roof condition 

  Customer Answer

  Date: 04/15/2025

   I am rejecting this response because:
  
  As per my documents that I mailed in, I purchased a new gutter that is called Wingless per their advice to improve the amount of water that goes to each downspout.  Other than that issue my Gutter was in perfect condition.  I now have just a fraction of water exiting on one side as compared to before so they made a minor distribution of water flow into a situation where now there is almost no water flow in one downspout.

  My roof does not lay flat at the roof line and the corners also are not flat.  This is a result of the leaf filter product they installed.  Before they installed their leaf filter product my roof layed flat at the roof line.

  The only pre existing roof issue per them is that the roof has a dip in it which prevents the even flow of water in the gutter but it did no stick up as it does now.  They  should have told me about the dip before the job instead of selling me a gutter under false representation.   My issue is not with the dip in the roof .  It is with the uneven roof line caused by their installation of their product and selling me a gutter i did not need and left me with distribution of water worse than before they came.

  Since I mailed my complaint,  they agreed to refund the entire amount of the job and purchase of the new gutter if I sign a release.  I am waiting to see if they follow through and depending what the release states, that would resolve the issue.   Until I see what is in their release, the case is still pending.  I need to see what the release states before I commit to it

  

  Business Response

  Date: 04/16/2025

  We are waiting on documentation back from the customer to complete resolution 

  Customer Answer

  Date: 04/16/2025

  If leaf filter follows through with the agreement to refund all my money, I will be satisfied.  They require signing a release which I will do if I Don't  find anything objectionable in it.  The agreement was made after I mailed in my complaint.  So far I have not received any documents from leaf filter so I do not know if they will follow through.   If I do not receive my money, my complaint stands as submitted requesting return of entire payment $4,450.  I have given them numerous times to fix the issues and each visit  causes a new problem or makes the existing ones worse 

  Customer Answer

  Date: 04/22/2025

  Received release from leaf filter but it wants me to release them from any damages.  As I have not had someone to come out to fix the roof line and put the water flow in downspouts back to where it was before leaf filter came And to check if they did do any other damage or if water has gotten under the roof line as the roof line no longer lays flat, I cannot sign the release.  Also, the amount of payment is wrong in the release.   Asked for verification as indicated in release that they are not coming back to remove the leaf filter product minus the gutter which stays.

• Initial Complaint

  Date:04/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this business in December 2024 to inquire about getting gutters/ gutter guards in my home. The representative that came to my home treated me unfairly I believed due to the color of my skin. I made a complaint with the company. A representative of the company referred me to someone who could help me. This person was not any help at all. When I had to reschedule my appointment due to a death in the family, he gave me a hard time. Once again, I sent in a complaint and was referred to someone that was rude. I finally had a schedule date to get the work done for April 12, 2025. I sent the representative several emails requesting to send me a contract for me to sign, and review. I also requested information on how to submit for payment when the work is completed. As of today, I’ve not heard back from the representatives of this company. I’m beyond frustrated with the lack of respect this company has given me. All I ever wanted was to get new gutters on my home. I’m a highly respected Educator in the County in which I live. I will be sharing this experience with others, so they can avoid using this company in the future.

  

  Business Response

  Date: 04/21/2025

  Customer has chosen to not move forward with this project at this time. 

  Customer Answer

  Date: 04/22/2025

   I am rejecting this response because:
  This response it not acceptable! I did receive a call from A supervisor named *** *****. I will be calling him this week to reschedule the work that was suppose to be done at my home.

   

  **** ********

  
  

  Customer Answer

  Date: 04/23/2025

  Hello *** ****** ******
  I’m confused why you’re closing my case???
  
  
  As I stated before, I was treated unfairly because the color of my skin….
  
  
  The company did a poor job following through with the project on my home. Which caused me more stress! 
  
  
  So please explain why you are CLOSING MY CASE WITH NO RESOLUTION?
  
  
  Thanking you in advance.
  
  
  **** ********
  ** ***

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately I cannot find my original contract and they will not provide me with a new copy. We had gutters installed on our house approx a year and a half ago in AUG of 23 as they have only been through 1 winter before this last one. From day 1 we've had nothing but problems. After they installed the guess I performed a rain simulation with my house and discovered all of the gutters installed were leaking at the seams, there was excessive amounts of silicone put into the gutters casting baffles that would cause water to pool up and on top of that, they weren't pitched properly. Unless it was a heavy rain, the water would just pool in the bend of the gutter because it couldn't drain. I've documented am of this issues. Our newest issue with the gutters is the fact that the fell off the house during this winter. My house is the only house with this issue. 2 of my neighbors also have metal roofs like mine and still have perfectly intact gutters. I reached out to the company to explain the issue and at first they seemed like they were going to help and get it taken care of. In none of my conversations with them did they say that we would need to do a full replacement out of pocket until they sent a salesman to my house to sell me the same gutters they failed to install properly in the first place. When we installed them the first time, the cost roughly $2500. The quote they gave me was for almost $9000. This is insane. The guy that showed up tools me that this sold have never happen and he kept pointing out the things that were done wrong the first time but never offered for them to make it right without me shelling out a small fortune. Due to them falling off of the house, the have now damaged my fascia all the way around the house and will need to be replaced along with the damaged gutters.

  

  Business Response

  Date: 04/09/2025

  Leaf Filter inspected on 4/3/25. System was damaged due to ice/snow storm.  The installation was correct and found not to be the cause of the damage.  

  Customer Answer

  Date: 04/11/2025

   I am rejecting this response because:
  After contacting the BBB. The following day someone from leaf filter finally got back to me. They told me they would come asses the damage and let me know the next steps from there. What they failed to tell me was that they were going to steal the gutters from my house with the evidence of they're poor installation. I reached out to the corporate office and have yet to hear back from anyone and it has now been 6+days of no contact again from them. I have the video of them removing the damaged gutters from my house and ultimately from my property. I'm not sure what to do next other than file a police report and seek legal aid for the damage and the theft that has gone on at my property.
  
  

  

  Business Response

  Date: 04/24/2025

  [[BBB TRANSCRIPTION VIA EMAIL FROM THE BUSINESS]]

  Please see signed COC showing this matter has been resolved.
  

  *Please see attached.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gutter protection installed 10-8-24 and the work was awful, and after 3-4 supervisors had been out to assess they decided to remove the gutters since they could not fix them correctly. They were removed 12-19-24. Then I waited for my money to be returned. Well, no refund in January so I started calling to inquire as to when I would receive my money back. Finally on 2-6-25 I received a check for $5325.00 which was the original cost for the gutters, but now this is 3-20-25 and I still have not received the check for $850.00 for the damage they did. I spoke with an attorney and he suggested sending a demand letter, which I did but Leaffilter would not accept the letter and it was returned to me. I have called and called all the numbers of people that were more than willing to deal with me until it came to the refund and now they won't answer my calls or when they do it doesn't go anywhere. No one will return any of my calls. I just want the rest of my money but can't seem to get anywhere and I am hoping the BBB will be able to help.

  

  Business Response

  Date: 04/17/2025

  This matter has been resolved and can take up to 10 business days. 

  Customer Answer

  Date: 04/18/2025

   I am rejecting this response because:
  As of 4/17/25 there has been no payment of the $850.00 due to me. The company has stated before that they would pay and that was 5 months ago. Until the money is in my hands I will not accept "what they say they will do" because that is meaningless. This company does not do as they say they will. 

  Thank you,

  ****** *****

  
  

  Customer Answer

  Date: 04/22/2025

  This has been resolved as of 4/22. I received the check in the mail today, after waiting for 4 months. Thank you so much for your help in this matter. I don’t believe Leaffilter would have ever paid me without BBB’s help. Thank you,again!

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased services for full gutter replacement around our house. The work was done on 03/24/25 and 03/25/25. Job #******** at ** ***** ***** *** ********** ** ***** The next day, yesterday 03/26/25, we had some rain. To my dismay, within the first day of light rain it was clear the gutter install job was unprofessional and defective. In several places, the rain was running and leaking THROUGH the seams, and from there, running all along, and OUTSIDE the gutter and downspout. Even worse, the water was running in BETWEEN the fascia/soffits of the house (wood) and the gutter, not IN the gutter, which would eventually cost tens of thousands of dollars to have all fascia/soffits replaced due to rotting. Some of the downspouts were clearly damaged in the process and all dented. The connections between the gutters and downspouts leak. I actually specifically pointed out the corner seam where it looked like the water would obviously run through the cracks of the joint. The worker said it would never leak, that there also was silicone inside. Clearly not the case. You will also see in the pictures, the poor work in installing the leaf filter strips on top of the gutter, where there are open gaps in install. On top if it, on a whole North side of the house, the leaf filter screen WASN'T EVEN INSTALLED!!! In another corner, the gutter is not even screwed in, leaving a gapping space and the leaf filter screen is already ripped. Many concrete tiles just above the gutter were broken in the careless install process. See pictures and videos. In doing some research I notice that there are many complaints against your company, many consistent with the above sloppy, unprofessional and defective work, joints/leaking issues and house fascia damage, not to mention a class action lawsuit, and poor BBB reviews. We have put a stop payment on our check. We do not have any confidence in your ability to re-do this job, based on your sloppy, defective and unprofessional work.

  

  Business Response

  Date: 03/28/2025

  Service is scheduled for 4/2/2025 at 10am.

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution proposed is reasonable. The issue is NOT fixed at this point though. **** and **** from Leaffilter came today and as requested did a full review of their work, what was done wrong, and how they would fix it. As this report was in line with a Building Inspector report we hired to assess roof and gutter install, as well as an independent contractor opinion, we believe at this time that Leaffilter should be able to redo/correct their work. This should be organized and scheduled within 3-4 weeks per our conversation with them today. Additionally I am attaching their report of all things to be fixed/redone that they agreed on.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given an estimate and agreed to have the work completed , I have called , left messages and was given nothing but lies and broken promises, a total disregard of customer request If you going to do business in this area you need to be honest and honor your agreements

  Customer Answer

  Date: 04/07/2025

  [[BBB transcription via email]]

   

  Consumer stated the business provided a copy of the agreement (attached) and that "They may have my home address listed.  *** ****** **** ***** ***** * ** ***** I have called and talked to a tel operator, and they pulled my account so I know they have it in the system.         Thank you"

  

  Business Response

  Date: 04/07/2025

  Customer provided an estimate worksheet.  We are unable to locate the signed contract.  We ask customer to provide the contract. 

  Customer Answer

  Date: 04/09/2025

  [[BBB transcription via email]]

   

  This issue has been resolved,   Thank you for your assistance,   I sincerely believe the BBB had a direct influence on the positive outcome .
  
  The salesmen ( ****) was outstanding in handling and defusing my complaint The company still sucks on there follow up and help with my issue.     Again thanks you guys did a great job.         **** ****** 
  

  
  

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve reported install complaints, including submitting pictures. Complaint was acknowledged then they ignored.

  

  Business Response

  Date: 03/25/2025

  Service was completed to customer satisfaction on 3/25/2025

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by LeafFilter to have a meeting with a.representative at that meeting I was shown a very professional presentation that promised a professional would do my project right.That is not what happened after the guards were installed the next morning in daylight I found white plastic scrap all around my house and in the street left from cutting the leaf guards and looking further found a number of of small screws laying in my driveway that were used to attach the guards at that point, I was concerned about the whole job and called to have a person come out and check it as I am 78 years old and due to a surgery can not be up on a ladder that is why I agreed to pay the original amount a different installer was sent to check the job right off he Found a number of problems. Deflectors had not been put at the valleys. One piece had been cut incorrectly and would’ve fallen into the gutter. The seams were not sealed the gutters had not been cleaned. These were things that had been promised inthe presentation to be done right the first time when I called the company I felt I should get a refund. I was told they would offer me $100 I did not accept. I did not feel that was adequate compensation for somebody who I paid to do the job right to this. I might add. I then got an email sayingif I would recommend them I would receive $250 and the person getting the job would get a $250 reduction. This all sounds to me like a bribe to recommend company that did not do a good job. thanks for your help **** *******. PS I felt the refund should be half the price they promised to do the job right and I should not have to look for problems

  

  Business Response

  Date: 03/26/2025

  We have been attempting to contact the customer regarding their complaint, but the customer has not returned our requests for a call back. We attempted to contact the customer on the dates as follows: 

  3/21/25-By phone. No voicemail is set up, no answer from customer. 

  3/23/25-By phone. No voicemail is set up, no answer from customer. 

  3/25/25-By phone. No voicemail is set up, no answer from customer.-Sent text message

  3/25/25-By phone. No voicemail is set up, no answer from customer.-Sent text message

  Customer Answer

  Date: 03/31/2025

  I have called leaf filter back and they did not offer a acceptable solution on the phone

  

  Business Response

  Date: 04/02/2025

  Service is scheduled for 4/4/2025 with arrival between 12pm-4pm.

  

  Business Response

  Date: 04/02/2025

  Per the customer's request,  the service inspection has been rescheduled to 4/8/2025 with arrival between 8am-12pm.

  Customer Answer

  Date: 04/04/2025

  I do not find the response satisfactory the business acts like I should be happy with them making multiple trips to get the job done right this is not what they advertised they were supposed to send a professional to do the job right the first time they did not do the job they promised I had to clean up their mess then find out a lot of the work was not done or done wrong this does not support their good ratings I still fell they owe me a refund to make it right

  

  Business Response

  Date: 04/09/2025

  [[BBB transcription via email]]

   

  Customer inspection was completed on 4/8/25.  System found to be working within manufacturer’s specifications.  Inspection shows the installation was completed per contract.

• Initial Complaint

  Date:03/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract for LeafFilter installation on a portion of my gutters abutting my pool cage. The contract calls for cleaning the gutters, flushing downspouts, and installing leaf filter on the gutters. The technician came out on February27, 2025. I didn’t have a chance to inspect their work for a couple of weeks due to not being able to climb a ladder. But when I did I noticed they had not fully cleaned out the gutters and had not flushed the downspouts. I called and reported a complaint and they sent someone out on March 13. He said he couldn’t do anything because I had French drains. I said no one told me that when I agreed to the job. The gutter was not fully cleaned and the downspouts never flushed. They didn’t complete the job.

  

  Business Response

  Date: 03/25/2025

  Service was completed to customer satisfaction on 3/24/2025.

  Customer Answer

  Date: 03/30/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution, although it took a lot of persistence and patience on my part, is satisfactory to me.