Complaints

This profile includes complaints for TAS Electronics, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

TAS Electronics, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  TAS Electronics, Inc.

  1510 S. McCord Rd. Holland, OH 43528

  
• 

  TAS Electronics, Inc.

  5474 Monroe St Toledo, OH 43623-2801

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, I am submitting a complaint regarding my recent experience with Tas Eletronics, where I was grossly overcharged for an alarm system that still does not function correctly. Upon realization of the overcharge, I spoke with ****, the store manager, who initially promised a refund of the $50 discrepancy. However, upon returning to the store, I was informed that only half of the amount would be reimbursed. Additionally, the system was missing a part upon installation, requiring a return visit for correction. Despite addressing concerns about the system's performance, particularly in relation to reading the trunk, the issue remains unresolved. This level of service is unacceptable and I am thoroughly disappointed by the lack of integrity and competence displayed by **** and Tas Eletronics

  Customer Answer

  Date: 04/17/2024

  Please close this or more for the record the business reached out to provide a partial refund to the over charge.
  
  
  Thank you for your time,
  
  **** ***********

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for tint. And was not happy about bubbles in it. I expressed this more than once and was told they would look at it. Nothing was done the bubbles are still there. Second I paid 400 for a new Kenwood stereo plus installation. At that time was asked for steering wheel controls be hooked up and they were not hooked up. The radio was malfunctioning and we expressed how unhappy we were about the radio. We made an appointment to come in on Tuesday 5th at 11am too fix everything. We got there and after waiting 15-20 minutes **** spoke with us. He agreed to install a cheaper radio at 200 and also said he was going to change me install fees again. I was not happy. Before leaving he asked to hold my id or debit card to make sure I would bring back a empty radio box to them. So as they told me they could resale the stereo to someone else as a new stereo. They while situation does not seem right to me. I will never step foot in that store again. For the amount of money spent I was not given proper service or equipment. And was doubke charged for installation

  

  Business Response

  Date: 04/11/2023

  ******[BBB Transcription via Phone]

   

  When the customer came into the store you requested a new apple play android auto with a volume knob. There were be a labor charge to change out the radio. You were shown at the counter why there was going to be additional charge. You stated you understood and you were not being confrontational. You were asked to bring the box back because we cant resell the radio without the box and manual. Normally without having that we would not do any kind of exchanges. The window tinting will have moisture in the window tint for up to 30 days. It also comes with a lifetime warranty. After the 30 days if it was still doing it you can bring it in and the warranty will cover it.  We also said not to roll down windows for 4 days. 

  Customer Answer

  Date: 04/11/2023

  
  Complaint: ********
  
  I am rejecting this response because: I did not roll the windows down for 5 days . And the bubbles I've complained about are on the one roll down window the rest on the rear window. Each time I was there you said you could look at it. And never mentioned anything about fixing. I've I have spent around. 1,000 dollars in your store and have window tint that cost 200 dollars that needs attention. A 200 dollar radio. So that would be over 600 in labor you have charged myself. We asked for the steering wheel controls to be hooked up on original install. And your company did not do that as well. Also when I came in for an exchange on radios I told you the radio you sold me was malfunctioning on our vacation and continued to malfunction. When we came back you changed my radio for one half the value of the original and you charged me for install again. You guys have not done right by me or my fiance for that matter. The only thing at this point that would make it right is a refund $200 for tint job and half the labor at $300.

  I will under no circumstance come back into your store and allow your guys to do anything to another one of our vehicles. 

   a check to myself ****** ******son would be excepted. To the address below 

  *** ********** **** ******* *** *****

  Thank you

   

   

  
  Sincerely,
  
  ******

  

  Business Response

  Date: 04/17/2023

  [BBB Transcription via Phone]

  The window has a 30 days before its dry. If its still has issues after the 30 day we would fix it or replace it. They were told upfront about the additional charge. Once everything was done they had a $25 credit they could use. 

  Customer Answer

  Date: 04/17/2023

  
  Complaint: ********
  
  I am rejecting this response because: **** you said the reason the radio acted up on us was because it had needed a update. So that is not true what you said about the radio having no issues. Bottom line you have taken advantage of myself and my fiance and it is not appreciated. I hope you don't do business like this on a regular with other other customers. And bottom line you **** do not want to make this right. So stop wasting my time and yours and tell me that. 
  
  Sincerely,
  ****** *********