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Business Profile

T Shirts

Steve Apparel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a second batch of shirts I paid thousands for, inferior product that didn't match the first set in specs and printing was peeling off of the shirts right out of the package.

  • Initial Complaint

    Date:09/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was 02/09/2023 and the amount I paid for this particular transaction with Steve Apparel was $4200. The business was committed to providing me with high-quality T-shirts with my unique designs printed on them to my specifications based on a technical pack of 8 samples we agreed on. Unfortunately, since February I have not been able to finalize any of the 8 samples due to Steve Apparel's inability to provide me with high-quality garments and printing, following my specifications, and overall lack of communication. It recently came to my attention that they did in fact not have the capability to create 2 of the designs without errors even after several attempts to correct them and several false promises that they could in fact create it. I have been going back and forth with the company about changing the order to 6 designs and they have outright refused and have also refused to give me a refund even though it has not gone to bulk production and we're still in the sampling phase. I ask for help on this issue as Steve Apparel sometimes takes very long to communicate. Something that is also very strange is that the invoice they gave me has the name of a different company on it. Here's the invoice info for the other company name, Account Title Zegatron LLC Account Number ********* Bank Name JP Morgan Chase ABA Routing Number ********* Bank address

Steve Apparel is NOT a BBB Accredited Business.

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