Complaints

This profile includes complaints for Eco Plumbers, Electricians, and HVAC Technicians's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Eco Plumbers, Electricians, and HVAC Technicians has 15 locations, listed below.

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  Eco Plumbers, Electricians, and HVAC Technicians

  4691 Northwest Pkwy Hilliard, OH 43026-1126

  
• 

  Eco Plumbers, Electricians, and HVAC Technicians

  9114 Cincinnati Columbus Rd West Chester, OH 45069

  
• 

  Eco Plumbers, Electricians and HVAC Technicians

  1851 S Metro Pkwy Washingtn Twp, OH 45459

  
• 

  Eco Plumbers, Electricians, and HVAC Technicians

  9114 Cincinnati Columbus Rd West Chester, OH 45069

  
• 

  Eco Plumbers, Electricians and HVAC Technicians

  1851 S Metro Pkwy Washingtn Twp, OH 45459

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was experiencing flooding in my front yard, due to a main water pipe leakage. I was originally quoted at both $6900 to completely replace the pipe, or $2800 to repair the pipe. After speaking with The Eco Plumbers professionals, I was informed by them, that the repair will be enough to fix my flooding, $2800. On July 1st 2022, The Eco Plumbers came to repair the water leakage. They dug a hole for the repair and were on their way soon after. The same day I noticed more flooding in the exact same location. As I am not a professional in this field I gave it 2 weeks until I contacted The Eco Plumbers again. The Eco Plumbers came out with their 'Happiness Guaranteed Program' on August 8th, dug up their original hole and said their work is perfect and the flooding is coming from somewhere else on the same pipe. They clearly stated, "that the pipe could have easily broken in another spot during the water pressure test by the city (the same day), but said there is nothing they can do, because the city approved them." Afterwards, when filling up my hole, they completely ruined my front yard. The next day, August 9th" I call Eco Plumbers to speak with someone and they told me someone will contact me with 72 hours. However, when there is a main water pipe issue, the city gives a notice until they shut off the water. During this time, I contacted another plumbing service to fix their work. On August 11th, I spoke with an individual from Eco Plumbers who said there is nothing they can do because they did the work originally requested. There was never any communication with me that this repair (which again they told me is all I needed) could break something else within a few days. Due to Eco Plumbers trying to get me to pay for an entire second service, I believe I am part of a bait and switch or a process to get continued work. When speaking to a manager I was offered a discount of $1400 on a $6900 service to keep working with them, or simply a $200 refund to disappear.

  

  Business Response

  Date: 08/23/2022

  
  
  Hello Mr. ****,
  
  The BBB complaints are sent to the marketing department to respond to via the BBB platform. My name is Eva R**** and I’m the marketing manager. Thank you for sharing your concerns.
  
  Since there has been extensive communication between members of our team and you prior to this, it took me a little longer than normal to gather the information from our Care Team and get the right people involved to take a second look and find a solution. Our CEO and CFO were traveling all last week, which also impeded being able to get back to you more quickly.
  
  It was requested that Chris W., reach back out to you to see if you were still in need of getting the balance of your water service line replaced. Chris felt certain you had proceeded with another company already, but he was tasked to confirm this. After confirming that your water service line was already replaced, you accepted our offer of a $1400 refund on the cost of services for the partial replacement performed earlier. This refund has already taken place earlier today. Please see the attached receipt.
  
  We appreciate your feedback, as it will help us improve our communications and service processes. In the future, we would be grateful if you would consider using The Eco Plumbers again for plumbing, heating, cooling and drain services you may need for your home.

  
  Sincerely,
  
  Eva R****
  

  Customer Answer

  Date: 08/24/2022

  I accept the business's response to resolve this complaint.
  Regards,
  
  **** ****

• Initial Complaint

  Date:07/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2021 I had a water softener/filtration and water heater installed.

  There were issues with a partially blocked drain that the a/c unit was using. The drain could not be used for the filtration system so they used a bypass for it. They fully blocked the drain that the a/c was using so the bypass wouldn't shoot water out of that drain when the filtration system cycled. I was under the impression that the a/c was draining the same way the filtration was. It was not. They left the a/c drainage the way it was knowing full well that it was now blocked. When the summer came around it took awhile to notice but drainage from the a/c was going all over the floor of the a/c and water heater closet.

  I can't use my a/c because the water is going everywhere. I have to stand by with a towel to cleanup the water. There is also water damage on the floor and part of the way. This situation was caused by negligence on the part of Eco Plumbers. You knew you blocked off the drain with a by pass but didn't provide a place for the a/c to drain to. You knew the a/c was an issue your installers told me that. I was left thinking the issue of the a/c drainage was resolved the same way as the water filtration, with the bypass .

  I paid $8,209 for this and I am afraid that I will have to pay another company to fix your mistakes. All I really want is for you to fix this. For the record I did not have any issues at all regarding the a/c drainage before Eco Plumbers was involved.

  

  Business Response

  Date: 07/12/2022

  Hello Mr. *******,

  I spoke with the manager about your concerns and through our service warranties and Happiness Guarantees, I am happy to confirm that our technician addressed the issues mentioned in this BBB complaint on July 5, 2022.

  The A/C condensation line was rerouted into the pre-trap drain that was created when the Halo 5 was installed November 2021 to handle the regeneration stage.
  And since the floor drain has a collapse, as evidenced by the mud and rocks seen when the drain tech cabled it, our technician capped the floor drain.

  Please confirm that we have addressed this to your satisfaction. 

  Sincerely,

  Eva R****

  Marketing Manager
  The Eco Plumbers

   

   

   

  Customer Answer

  Date: 07/12/2022

  I am rejecting this response because: I still have water damage because of your botched install.  I'm not sure what the truth is but I listed what the installers told me at the time of install.  I no longer have water all over my floor because the fixer did the work the installers said they were going to do but didn't.  I asked my insurance for advice and they said get some estimates for the cost of repairs.  I am in the process of doing that now.  You should expect to receive some quotes. 
  
  Regards,
  
  ***** *******

  

  Business Response

  Date: 07/13/2022

  7/13/22

  Hello Mr. *******,

  Our Care Team researched your service history in more depth and it was discovered that you had provided more detail previously about your issues to our chat team. Our Customer Service team did not open a client concern report at that time, which would have triggered our Care Team to reach out to you to get clarity and provide a better experience in resolving the issues.

  We apologize for this oversight and ask that you send your estimates to: ************************. Once we receive the estimates, we will follow up with you.
  

  Thank you for your patience in this matter.

  Eva R****

  Marketing Manager
  The Eco Plumbers

  Customer Answer

  Date: 07/15/2022

  I accept the business's response to resolve this complaint.

  I accept this response to continue a process.  My issue has not been resolved yet.  

   Regards,

  
  ***** *******

• Initial Complaint

  Date:06/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a downspout that collects roof rain water and flushes it out in the yard, about 200 feet away from my home, and was blocked. Eco Plumbers visited my residence, saw the problem, documented and photographed the problem and gave me a $2000 estimate to solve the problem. On June 3rd, they visited my residence, and after 90 minutes of work, claimed the problem was fixed and left. They guaranteed their work for one year. During the next rain, the problem persisted. I called them back, they visited and gave me another quote of $1600 to fix the same problem. Bait and switch, bid up, call it what you may. So far, they have done less than 3 hours of total work (i have camera footage from my security system), charged me $2000 and not fixed the problem. This is downright crooked.

  

  Business Response

  Date: 06/16/2022

  6/16/22

  Hello ***** ********,

  My name is Eva R**** and I'm the marketing manager at The Eco Plumbers. I spoke with our team about your feedback and learned that we were already discussing a solution for your downspout drainage system after hearing your concerns about the hydro-jetting service. Our CFO worked with the Dayton branch manager, Brad, and our customer advocate, Amanda, who had gathered all of the information from you to thoroughly understand the situation.

  It is my understanding that work is already underway this morning (6/16/22) to add an extension to the buried end of the drainage pipe that ends in the ground. This extension will provide clear access for storm water to exit and drain into the creek at the back of your property. This warranty work is being provided at no additional charge.

  Thank you for your patience in this matter.

  Sincerely,

  Eva R****

  Marketing Manager
  The Eco Plumbers

   

   

   

   

  Customer Answer

  Date: 06/17/2022

  I accept the business's response to resolve this complaint and truly appreciate their expediate and thorough response.  Thank you so much.

  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:06/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description: The service guys from this company (The Eco Plumbers) bumped down my mailbox during their repairing work for my house leaking issues. To replace the mailbox, we have to hire another company to do the job, which will cost $420 in total.

  

  Business Response

  Date: 06/10/2022

  My name is Eva R****, and I’m the marketing manager for The Eco Plumbers. Whenever a customer has a concern they wish to address through the BBB platform, I am alerted. I apologize for this taking a few days to review and get back to you. 
  
  After speaking with our customer advocate, Amanda, about your feedback and learning that you shared that your wife saw the mailbox get damaged, it’s possible that this did not weigh heavily enough in the earlier decision. I reviewed your mailbox photo and front door videos against our technician’s truck video. I also learned that our onboard sensing equipment did not record any harsh event occurrence. Although nothing recorded to show the actual occurrence of any mailbox damage, I can understand our team’s assessment and I can also fully appreciate your perspective as well, since you now have a mailbox to be repaired. 
  
  One of my main focuses is our clients. I would like to assure you that our team tries very hard to protect homeowners' properties when they are onsite providing services. The Eco Plumbers’ goal is to help people and build trust as a favored home service provider in business in central Ohio since 2007 with an A+ rating with the BBB.
  
  As settlement, please send your mailbox repair invoice to my email address below, and I will take care of getting the reimbursement to you ($420). Let me know if you want a credit card reimbursement or a check mailed to your home address. My email address: *******************
  
  As a reminder, we offer full-service plumbing, heating, cooling and drain services by a professional team. You may not know this, but we started our own training school for plumbing, since many trades people retired. The Eco Plumbers University trains new team members and provides continuing education for current code, safety practices and new products. Our team is proud to be providing jobs and exciting career opportunities in the home service industry in central Ohio and Dayton region!
  
  One of our core values is "Without helping people, we do not exist”. Our team truly enjoys helping clients with their homes and helping the communities we serve. Through corporate partnerships with ********** ********** ********* ******** **** *********** **** ****** *** **** *****, we give back regularly through donations, pro bono services and volunteer opportunities. We are also an eco-friendly company that recycles jobsite and office wastes and promotes products like tankless water heaters to help save energy.
  
  I would be grateful if you would allow The Eco Plumbers to help you with your home in the future. I look forward to hearing back from you.
  
  Sincerely,
  
  Eva R****
  

  Customer Answer

  Date: 09/20/2022

  Hi there,
  
  This has not been resolved yet. Please re-open the case.
  
  Thanks,
  
  ****

  

  Business Response

  Date: 10/25/2022

  10.17.22 business reimbursed consumer $419.38 via credit card refund.

• Initial Complaint

  Date:06/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eco Plumbers was hired to install a water heater and sump pump in my home. On 01/05/22, the water heater was installed ($1,969).On 01/06/22 the sump pump and down spout was installed ($3,159).To install the sump pump, the tech had to dig up the concrete from the floor of my basement. Once the the sump pump was installed the tech stated that he would remove the pile of dirt and concrete after the City completed the inspection. The tech also left the sump pump uncovered. I was also told that the inspection for the the water heater and sump pump would be scheduled together. After several weeks went by without hearing from anyone about the inspection, I called Eco Plumbers and left a message. On 02/07/22 I received an email from the permit dept. at Eco stating that the city was now requiring a building permit for the sump pump and that they were working with the city to get the building permit as soon as possible. 0n 2/28/22 I received another email asking me when I could schedule the inspection. I requested the inspection be on 03//16/22. On 03/10/22, Eco Plumbers sent another email stating that I needed to complete a building affidavit. I signed it emailed it back. On 04/04/22 another tech came out and took pictures of the work that was done to submit to the City. It’s now June and I have not anything from Eco Plumbers. There’s still piles of dirt and concrete in the basement and no inspection completed. I feel like Eco Plumbers got their money and didn’t complete the work. I am very unhappy with this company.

  

  Business Response

  Date: 06/03/2022

  6/3/22
  
  Hello Ms. *****,
  
  We apologize that we lost track of the final steps to completing your project and we appreciate that you brought this to our attention. The install coordinator is sincerely sorry for this mistake that has caused you inconvenience for many weeks.
  
  Our customer advocate, Amanda, has the team getting the inspection and clean-up scheduled. Amanda also shared this morning that you and she have spoken personally. Our team is requesting the inspection for Monday, 6/6/22. Our technician will wait for the inspector so that you can go to work, and after the inspector’s approval, this same technician will do the final cement work and clean up the job site debris.
  
  For the refund details, Amanda shared that she will be speaking with the operations manager next week and will contact you no later than Friday, 6/10/22. 
  
  Sincerely,
  
  Eva R****
  ********* *******
  The Eco Plumbers

   

  Customer Answer

  Date: 06/06/2022

  Eco Plumbers was unable to complete the inspection on 06/06/22 due an issue with the city. I would like to keep this open until the inspection has been completed.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:05/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had two plugs break underneath the sink. We called and received support. Job done but it was very expensive. The insurance adjusters were surprised we were billed $3,266.00. They said in over 20 plus years they never seen a bill so high. We feel deceived due to needing support and our child has 2 chronic medical conditions and could not investigate further. We hope they will reimburse some of our pay. It is disappointing. I talked to other agencies and it’s the same feedback. Thank you

  

  Business Response

  Date: 05/10/2022

  5/10/22
  
  Hello Mr. ****,
  
  My name is Eva R**** and I’m the marketing manager for The Eco Plumbers and I received your concern through the BBB platform. It has taken a few days to look into your project notes and speak with our customer advocate about your feedback. She maintains meticulous notes for any client concerns, and she said that she had not received any prior communication from you about your emergency plumbing issue that we were pleased to resolve with timely, and professional service. There was a greater degree of difficulty and double the rebuild due to your plumbing set up under the sink and we feel that we provided excellent workmanship so that this type of leak never happens again.
  

  The Eco Plumbers has the largest team of technicians and fleet in central Ohio so that we can get to customers fast when they need us. We can even provide same day water heater installations and next day HVAC installations and many other services, such as sewer repair and downspout drainage installations. We also guarantee that you are happy with our service through our Happiness Guarantees listed on your invoice and on our website, so we do want you to know that we are listening.
  
  By providing estimates at no charge during regular business hours and upfront pricing, a client then approves the estimate before we begin the work, or they can send us on our way at no obligation. This helps fulfill ethical business practices that are required to be an accredited BBB business since 2007. Running our business in a sound manner to support our operation so that we can be here for our clients into the future is critical. The Eco Plumbers is a dedicated team of customer-focused people. The opportunity to provide 5-star service to each customer is what we come to work for each day. Not only do our clients receive service from their technician, but they are also served by our customer service team, dispatch team, the logistics team that replenishes the technician’s truck with parts, and all the other support roles that make our company run. You may not be aware that we are even teaching the plumbing trade to help replenish the great loss of skilled tradesmen across the nation during a time when more and more homes have aged or have been built that will need service soon. The Eco Plumbers University is helping to bring opportunities and jobs to our community! We are also a company that gives back as a corporate partner of ********** ********** ******** * *** **** ********** ****** ********. We are regular donors to other amazing organizations such as ******** **** **********, **** ****** *** **** ***** *** ** *********** ** ************ ******** **** ** ******* ** ********** ********* ******
  
  We are a company that has great heart for our clients and will work with you on your request the best that we can at this time. We hope you will understand that prices for all goods and services are much higher than in prior years as seen in the cost of fuel, food and goods that are rising rapidly during the current inflationary period we are all living through. I have attached an infographic showing the increased cost of materials used by many home service companies that have continued to rise since reported.
  
  Since our profit margin is only 10% or less, The Eco Plumbers can offer you a 10% discount on your total bill of $327.00. If you accept this offer, I’ll have our customer advocate, Amanda, put in a request for a refund to the credit card used to pay the original invoice.
  
  We appreciate the trust you put in us with your home during an emergency and we hope you will allow us to service you again in the future.
  
  Sincerely,
  
  Eva R****
  
  Marketing Manager
  The Eco Plumbers

  Customer Answer

  Date: 07/27/2022

  7.27.2022, Consumer called BBB stating business did not credt charge card $327.00 as agreed in their prior response.

  

  Business Response

  Date: 07/27/2022

  7/27/22

  Hello Mr. ****,

  We had not received your acceptance of our offer extended in the 5/10/22 response. The BBB will close a complaint if it stalls and the business has made an offer, but it has not been accepted. I'm sorry for any confusion regarding this process. 

  Thank you for reaching out to let us know that you have accepted the offer. Our Care Team will handle processing the $327.00 refund to your credit card.

  Sincerely,

  Eva R****

  ********* *******
  The Eco Plumbers