We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Credit Union of Ohio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Credit Union of Ohio's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Credit Union of Ohio has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/22/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mr. ****** ******** an auto loan department servicer at an local state run credit union called, Credit Union of Ohio, sent me several insulting and demeaning emails today which transpired after this person calling me at 8:50 am in the morning waking me up from my slumber to tell me that he is not dealing with me and called me by my first name ******. His female Caucasian supervisor called it upon herself as well to notify me in an threatening manner. There could possibly be some type of misallocation of funds due to he was so rude and belligerent with me on the phone this morning when all I did is inquire about what was going on with the money that *********************** sent !

      Business Response

      Date: 01/30/2025

      I apologize if you felt our staff was being anything but professional.  A check in the amount of $1,114.28 was received 1/28/2025.  It was posted to your loan #*** on 1/29/2025.  This brings your current due date to 2/28/2025.  A copy of the check is included for your reference.  Sincerely,  Credit Union of Ohio

    • Initial Complaint

      Date:07/24/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company ran a hard check on my credit that I did not authorize, then when I contacted them they said they only do a soft pull, and also informed me that they only do a hard pull when a person applies for a loan, but i wasn't even a member yet, how could i apply for a loan? The only reason I tried to open account is because I'm trying to rebuild my credit, and the last thing I would do would knowingly add a hard pull to open a bank account, I've open three other bank accounts with other institutions within the past three months and no one has done a hard pull, so why would I expect this Credit Union/ Bank to? I want this hard inquiry taken off my credit report please

      Business Response

      Date: 08/01/2024

      ******************,   During a review of your online membership application number 2719, we were able to confirm that a soft pull credit check was done on 07/24/2024.   During the account opening process, you authorized us to pull a credit report.   We are unable to remove a soft pull due to your authorization.   If you wish to continue the process to open your membership, please contact us at ************.  Sincerely,  Credit Union of Ohio

    • Initial Complaint

      Date:08/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I stated that I needed my money and they told me that the money was not able to be withdrawn by a shared banking credit union *** ****** ***** ** **** located in ******** ** ***** * The manager from credit union of ohio called then it wasn’t able to be tried

      Business Response

      Date: 08/16/2023

      Member’s account is in good standing and she able to visit Shared Branching facilities.   If the member has specific account questions, please ask her to contact the Credit Union at ###-###-####.   Sincerely, Credit Union of Ohio

      Customer Answer

      Date: 08/22/2023

      I continually kept getting the credit union of ohio branch in parma ohio instead of the one in Columbus ohio and the same teller , ******** , kept transferring it tithe wrong person ! I have a $2,200 check from ******** ********* **** ********* that should have been received at the Columbus branch over three business days ago and they have stated it was not received which is not correct! I am demanding that the Credit union of ohio bank located in Columbus OH deposit my $2,200 check that I know is there.

      Business Response

      Date: 08/22/2023

      Ms. ****** has spoken to several Credit Union staff over the last few days.  The phones are all on one line and calls go to the next available member service representative (which are located at multiple branches), unless you have a direct line.  She has been given direct numbers to contact the Collections Dept and our VP of Finance.  The $2200 check she was waiting for was received and posted on 8/21/2023.  We are unable to post checks that we have not received, even if we are anticipating or verify they have been issued.  She can contact our collections department at ###-###-#### or our VP of Finance at ###-###-#### if she has any additional questions or concerns.  

    • Initial Complaint

      Date:09/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was refused a refund illegally of $422 + dollars on a closed checking account ending in 3238 regarding a refund that was there since 09/03/2022 per Walmart online billing records .

      Business Response

      Date: 09/28/2022

      Complaint 18137346.   The Credit Union received an email from Walmart dated 9/15 that stated they are refunding $422.04 and to allow up to 10 days for processing.  The transaction date is 9/21 and the Credit Union received the refund on 9/24.  Due to the account being closed it has to be posted manually.  A refund of $422.04 was posted today 9/28.  A check will be issued for that amount and mailed to the address we have on file.  Sincerely, ***** ****** Director of Compliance/Fraud Investigator.

    Credit Union of Ohio is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.