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Business Profile

Computer Hardware

Micro Center Computers & Electronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Micro Center Computers & Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Micro Center Computers & Electronics has 61 locations, listed below.

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    Customer Complaints Summary

    • 137 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A high level summary of what transpired is work was performed on a 10 year old laptop that was not authorized. I explained this requirement to the initial technician but there was a communication breakdown when my laptop workorder was given to a 2nd technician. The right hand never spoke to the left hand and unauthorized work was performed on my laptop. See the attachments for more detail of the situation. I filed 2 separate online complaints which copies are attached and never heard back from anyone.

      Business Response

      Date: 05/26/2022

      Complaint id# 17240567


      Hello,


      We were able to look into the customer’s concern and found the Knowledge Manager, **** *. attempted to reach out to the customer in April with no response from *** *******.  They also viewed video where the customer placed the SSD on the counter in front of the tech.  There was only one tech that worked with the customer from start to finish. We are sorry there was a breakdown in communication and will honor the customer’s request for a refund for the service provided.  Since the customer paid with a debit card, he has the choice to return to the store for the refund to be put back on his card.  This requires the card to be swiped at the store, and he can return the SSD he does not want at the same time.  The other option is for a check to be issued to the customer.  Since *** ******* lives very close to the St Davids location, he can return the drive when in the area if he chooses this option. 


      Sincerely,


      Micro Center Customer Relations

      Customer Answer

      Date: 05/28/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint. Please mail the check.

      **** *******

      *** ******** *****

      Chesterbrook, Pa 19087
      Regards,

      **** *******

    • Initial Complaint

      Date:05/20/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Email advertiseme*t said $109 Samsu*g 1TB 980 a*d cs would *ot ho*or this price.

      Business Response

      Date: 05/20/2022

      Complai*t id# 17234637

      Hello,


      We apologize for the customer’s experie*ce a*d wa*ted to let you k*ow the customer may go to the Madiso* Hts MI Micro Ce*ter a*d the Ge*eral Ma*ager, ******* *. will ho*or the i*correct email advertiseme*t prici*g $109 Samsu*g 1 TB 980, whe* bu*dled with a CPU, Motherboard or systems.&*bsp; Customer Relatio*s attempted to call the *umber provided per the customer’s request, a*d *o o*e a*swered a*d *o voicemail was set up, so i*stead we emailed the customer the resolutio* we are shari*g with you.


      Tha*k you.


      Si*cerely,


      Micro Ce*ter Customer Relatio*s

    Micro Center Computers & Electronics is NOT a BBB Accredited Business.

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