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Business Profile

Data Recovery

Outsource Data Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Recovery.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They opened my HDD in an unsterile area and messed with the HHD Platter.

    Business Response

    Date: 12/12/2023

    We wish you the very best in recovering your data. No compensation will be offered for any reason. Have a great day.

    Customer Answer

    Date: 12/12/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ****** ******




     

    Customer Answer

    Date: 12/12/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ****** ******




     

    Customer Answer

    Date: 12/14/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    See attached


    Regards,

    ****** ******




     

  • Initial Complaint

    Date:12/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a broken flash drive to this company to have them transplant the data chip into a fresh flash drive made by the same manufacturer. I enclosed both the broken flash drive and a new one. I wrapped each one separately and placed both in a padded envelope, which I sent via ******* ******** About two weeks later, I called to follow up and was told they only received the new flash drive. I explained that I'd sent the broken one along with it, wrapped separately. I was told that they only received the new one from their mail room. It seems that someone in the mail room discarded the envelope containing both flash drives without checking for any contents other than the new flash drive. The broken flash drive contains numerous files that are critical to me carrying on my law practice. The only possible way for me recover the lost data is to have a digital forensics specialist search my hard drive for any hidden copies of the files, at substantial financial cost. I would like Outsource Data Recovery staff to undertake a comprehensive search of their mail room for the missing flash drive and, if that fails, to pay for the cost of a digital forensics investigation and data recovery.

    Business Response

    Date: 12/29/2022

    Unfortunately there is no indication that there were any additional devices included in the shipment. As such, we are unable to offer any assistance in the matter.

    Customer Answer

    Date: 01/02/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I am 100 percent certain that the lost media was enclosed in the envelope I sent to the business. I remember specifically wrapping it in newspaper for protection and placing it inside the padded envelope along with the other item of media.

    It's clear to me that someone in the business' mail room discarded the lost media in some manner. The business has made no effort to search for the missing item.


    Regards,

    ******** *******




     

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