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Business Profile

Gas Station

Englefield, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

This profile includes complaints for Englefield, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Englefield, Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Englefield, Inc.

      447 James Pkwy Heath, OH 43056-1030

    • Englefield, Inc.

      900 S Sunbury Rd Westerville, OH 43081-9568

    • Englefield, Inc.

      4455 E 5th Ave Columbus, OH 43219-1817

    • Englefield, Inc.

      140 Pleasant Grove Rd Zanesville, OH 43701-3931

    • Englefield, Inc.

      1925 Polaris Pkwy Columbus, OH 43240-2095

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction was 11/14/2024 Purchased 5 $20 instant lottery tickets and 5 $10 instant lottery tickets Only received 4 $20 tickets. Stopped in the same night about 2 hours later, employee reprinted the receipt, and took note of tickets numbers to show that only 4 $20 tickets were purchased (numbers were *****) but the manager on duty stated the video had to be watched and I would hear back. Have not gotten a call, when I called the store, they claimed that they did not have any info. Stopped in last night as well, was told that a manager will reach out. Only asking for either another ticket or a refund of the $20.

      Business Response

      Date: 12/11/2024

      Hello. 

      Our store manager, ****, is going to communicate to the customer about option for refund or additional ticket in question. She believed that this was already handled but will ensure the customer is contacted. 

      Thanks, 

      ****** ******

      Customer Answer

      Date: 12/11/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      **** **********

    • Initial Complaint

      Date:07/16/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      On July **, 2024 at 2:21:49, at H3**4373334333****033H on ******************************************************************************;**************, I prepaid for Gasoline, two Spicy Italian Subs, and a Mountain Dew. My vehicle was at Pump #**, I proceeded to go outside where my boyfriend was supposed to be pumping gas. He said the pump was not working. He tried to hang it back up and retry but it still did not go to the prepaid that I had just paid for. I went back inside the H3**8373**23038363335H to my cashier ******, and told her the pump was not working. I stood at the counter waiting for her to fix the problem. She picked up the phone and talked to someone for a bit, then told me there was nothing she could do, that I would have to bring my receipt back to the H3**8373**23038363335H Monday morning, and talk to her manager because the gas had already been pumped.

      At this point I became extremely upset. I had paid $***** for gas and she had put my money on another pump, pump #3, and it had been pumped already by someone else. I still needed gas. After I calmed down, I paid for ANOTHER ***** in gas, because my vehicle still needed gas, and I had to move to a different pump #**. I possess both receipts. 

      Business Response

      Date: 07/23/2024

      This is a situation that will require more research. It will handed off to our operations team to investigate fully and respond to the customer. 

       

      ******

      Business Response

      Date: 07/23/2024

      Made contact with customer and will be refunding her money on 7/24/24. 

       

      ******

      Customer Answer

      Date: 07/30/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      *********************************

    • Initial Complaint

      Date:05/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/3/22 I used a debit card at the new duchess gas station at 9550 johnstown rd . the card was new and was for $75 and from my health care provider. The pump shut off at $57 dollars leaving a balance of $18. on the 22nd of may I returned to use the balance of $18. at the same pump it said there was no balance left I went inside and the man behind the register said he was not sure how to correct it .after several attemps. we were able to reach a lady who said her name was ********, She also said she was the manager she said if we came in to the store she would give us a gift certificate for $25.when we got to the store ******** and a man named ***** met with us. ***** said he would not give us a refund. He was very rude. he claimed he was the manager I told him that I would take this all the way to the BBB and any one else who would listen

      Business Response

      Date: 06/10/2022

      Hello! All refunds in this nature are not dictated by us as a retailer but rather by the credit card or bank that the customer is using. The refund should be reflected by now on their account or they can contact their bank to resolve. 

    Englefield, Inc. is NOT a BBB Accredited Business.

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