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Business Profile

T Shirts

Culture Dunk

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a t-shirt related to the college title champion game as a gift and was guaranteed a delivery date no later than 1/18, as the game was 1/20. Per their guarantee, they will provide a full refund if not received by the guaranteed date. Their website states they are closed until next season. I sent two e-mails to ************************************** as listed on their website. I have requested a full refund as well as a return shipping label and have received no response.

    Customer Answer

    Date: 02/06/2025

    Hello, 

    RE;  complaint #********

    I know you closed this case since the company never responded to you, but they did send me a refund today, so I'm satisfied that what I requested from them has been received.  Thank you so much for your help.

    ********* ********

  • Initial Complaint

    Date:01/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The shirts I ordered were guaranteed for delivery before the playoff game which is tomorrow All I have received is an email supposedly from **** to verify my address and pay .18 cents by credit card tried several which I knew were good before it accepted one. Next thing I get an alert from my bank telling me my info had been attached to an ***** PAY account. I have never used ***** anything, knew I was scammed.

  • Initial Complaint

    Date:02/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a t-shirt shirt from their Facebook advertisement on 1/30/23. It was $22.00 + 5.25 shipping. I received on 2/6/23. The size was way too big on me and material seemed different vs what was advertised so did not want an exchange for other size. I looked up their website on how to get refund. I could find no phone number, only email. I emailed on 2/6, 2/7, 2/10 & 2/16 with no response. Today, I found this bbb.org site to file complaint. I will never order from a business like this again, only well known companies. Terrible business ethics!

Culture Dunk is NOT a BBB Accredited Business.

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