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Business Profile

Heating and Air Conditioning

Lee's HVAC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lee’s HVAC scammed us for 4K. They left our project incomplete, only two out of four furnaces were installed and purchased. We paid for 75% of the proposal and only received 50% of labor and materials. We paid them 8K, and then 4K more. We are requesting a refund of $4K. I have been contacting them to finish their work for 2 months now. I have a paper trail, attached. I have an email where they acknowledge that they are responsible for finishing the work. Attached email. "Nonetheless, we will get back over there and finish the job we agreed to do, that I give you my word on."

    Business Response

    Date: 07/01/2022

    7.1.2022, BBB received call from Mr. L**. He said on 6/28 and 6/29 tried to contact consumer by email to schedule remaining work to be complete. Mr. L** said he has not received a response. Mr. L** stated that he needs lock box and permission to enter property to complete remaining work.

    Customer Answer

    Date: 07/01/2022

    This company has not responded to me for 6 weeks, I emailed them on a weekly basis, requesting they finish their work. These emails were ignored, paper trail was attached. I provided them w/a reasonable amount of time. I also provided them w/a deadline before escalating, which was also disregarded. 

    They emailed me on 6/29 only because this complaint was submitted. 

    I do not want to continue to do business with them, and I do not want them on my property. I am requesting a refund of my last payment of $4,165.062.

    I will still be at a financial loss, being that it will cost me to hire someone to finish the job. 

    Regards,

    ****** *******

    Business Response

    Date: 05/03/2023

    Perfect! Thank you so much *****, for all of your help with this matter. In all the time that my husband has been accredited with the BBB, we've never had to go through anything like this.  You've been absolutely amazing through this entire process and I sincerely appreciate you for it.  

    I'll get that signed and sent back over within the hour.  Thanks again, I hope you have a fabulous day. 


    Regards, 

    Gina L**
    Lee's HVAC

    Customer Answer

    Date: 05/03/2023


    Hi *****,

    Thanks. Again, I really appreciate you and the BBB for your help with resolving this complicated issue. Feel free to use my information/story as a testimonial or reference.

    Thanks,
    ****** *******

Lee's HVAC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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