Reviews

This profile includes reviews for Fast Response Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fast Response Heating & Cooling has 5 locations, listed below.

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  Fast Response Heating & Cooling

  3739 Broadway Ste C Grove City, OH 43123-2269

  
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  Fast Response Heating & Cooling

  3160 E Kemper Rd Unit B Cincinnati, OH 45241

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  Fast Response Heating & Cooling

  2108 Plantside Dr Louisville, KY 40299-1933

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  Fast Response Heating & Cooling

  3739 Broadway Grove City, OH 43123

  
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  Fast Response Heating and Cooling

  905 N Interstate 45 Service Road Wilmer, TX 75172

  

Review Details

• Review fromWARD L

  Date: 05/31/2022

  1 star
  This company is the worst!!!. They absolutely do not care about any customers There has been 4 different techs at my home for the same A/C issue (my A/C was not cooling) Each time they say the problem was different than the last. The last service appointment from them supposedly repairing my A/C was on 5/24/2022. Tech said yet another problem with the A/C and that she had repaired it and it's working fine. That following Friday my A/C went out again. (right before a holiday weekend) I did another service request and I was told someone would be out on Tuesday 5/31/2022. I had someone waiting at my house all morning while I was at work. So around 12:45pm I called to confirm someone was still coming out for my service request and they assured me that someone was coming out. I received a text shortly thereafter saying a tech was on the way and asking if someone was at my house, but because I did not respond to the text in enough time, they cancelled the request. It's been close to ******************************************************** they can't come back out until 6/2/2022. Needless to say I am highly upset due to the fact that not only did you cancel my service request from an initial service that was not was not satisfied but now I have to wait until Thursday. Completly unacceptable. I will not be renewing my American Home Shield warranty once it expires.

• Review fromShelbi T

  Date: 05/19/2022

  1 star
  I am completely disgusted with this company. So much so that I let my home warranty with American Home Shield expire for even sending these people to my house! A full HVAC system was installed in April of 2021 and Ive had to call this company to come out repeatedly and maintenance or replace something ever since! A full install SHOULD mean no stone left unturned yet there have been several. Especially when the **** is $200 shy of $7000! Not to mention all the time I have spent sitting at home waiting for a phone call to let me know when they are coming ! Customer ********************** is lacking. Communication is non existent. ********************* tried to tell me a new condensate pump is not included in the full install when I have the original paper work right here where a NEW CONDENSATE PUMP is checked Along with 17 other things! I had to have them come out and install the CO detector that they forgot. I had to have them come back out and install the new thermostat because they just slapped a fast response sticker on my old one. Did you think wouldnt notice?!? Now I sit here with a hole in my ceiling because of a corroded pipe that should have been replaced during the install. The tech said they could have one of their guys fix the hole when they come out. No mention of any new charges . Ive been ripped off. I have record of all conversations, paper work, pictures and emails. Im ready to submit to a lawyer. Foundation finance has been made aware as well. I want answers . Im not happy with the quality or services received and that $6800 **** needs to be settled. Yes it does. By your company.

• Review fromLoretta K.

  Date: 05/15/2022

  1 star

  Loretta K.

  Date: 05/15/2022

  This company is terrible. My home warranty dispatched Fast Response to check my AC, it was not cooling. The tech did a freon check and said there is no freon in it. We also have to check for coil leaks. I thought the leak test would be done that day, but He said I will be back in couple of days to run the test. I asked when will you be back, he said Wednesday. That was on a Monday. When the tech did not show, I called him to see when he would show up, he got real abrupt and said, I DIDN'T SAY I WAS COMING BACK, THE OFFICE HAVE TO SCHEDULE THE APPOINTMENT, I DON'T SET UP SCHEDULES!. I asked, why would you tell me you will be back Wed? He said I didn't say that and hung the phone up. I reached out to Fast Response for scheduling for leak test. I was getting excuses, our scheduling team will call you back to schedule. This went on for about 2 weeks. I called my home warranty to make the call to Fast Response, then they called the next day with a schedule. The test was done. My non covered part was $2495. I called and asked for a detailed billing, the rep for the company said we don't do that. I then said, You can't send an an itemized invoice to my email? She said no. She then started to ramble some work and prices, talking fast. But something caught my attention when she said, disposal of freon. I stopped her and asked, why would I pay for disposal of freon if there's no freon in it. She said wait a minute, then she said it's disposal of the coils, we have to get rid of them properly. I called my AC guy for a second opinion, he looked and said, just placing new coils on an old unit is just putting a bandaid on the problem, it will not cool or heat properly. This company is unprofessional, and they want to patch up problems instead of fixing problems. In other words, they want to fix to last a month or two, after 30 days a new claim must be placed for work that was done, resulting in more money for the Fast Response.

  Loretta K.

  Date: 05/24/2022

  I had a second opinion from ******** comfort. My non covered amount is $910, which was given to me in an itemized billing invoice. Fast Response needs to be run out of business. They tried to rip me off, because they refused to give an itemized billing. They were just adding extra money to line their pockets. We are struggling with high prices as it is. We don't need to be ripped off.