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Business Profile

Campgrounds

Lazy River at Granville Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/31/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Book a trip for camping and had a family emergency come up. I had to call and cancel the trip at that time they said nothing about not getting a refund. I then called and they said that you get no refund even given the circumstance . They didn't offer for a credit for a future stay or anything. They just decided to keep the $350 and then probably proceed to book the site I cancelled. This isn't a family campground it is a greed ran campground.

    Business Response

    Date: 08/01/2022

    Good Afternoon Mr. ******, 

    We understand your frustration, however, in this instance we will note that you booked your own site online. At that time, you agreed to the terms and conditions that included no refunds 14 days prior. We expect that guests have read the agreement and retain their copy when booking their own reservations.  We often make exceptions for rescheduling under extenuating circumstances, especially when our guests take the time to elaborate on what they have going on and what their needs are. If you had done so, we would have looked into opportunities for you. People cancel for a number of reasons both emergent and non emergent and we weigh what they have going on based on the details shared as well as ability to re-book when making exceptions. 

    At this time, we will no longer be discussing or offering any additional opportunities as we also weigh the way our team members are treated via the phone as well as personal attacks made against our family online (posting on numerous review sites, particularly inaccurate information). 

    Thank you for your time, 


    Lazy River At Granville

    Customer Answer

    Date: 08/02/2022

    I am rejecting this response because: 

    Your staff never asked what emergent situation I had going on. They simply said we understand we will get it cancelled. I also have not attacked your “family” or talked unprofessional on the phone. I simply said I would contact the bbb which I have along with  reviews on websites that are meant for that purpose. All my information is accurate that has been made. Not have I made any false claims you kept the whole amount and offered no other options. 

Lazy River at Granville Inc is NOT a BBB Accredited Business.

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