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Business Profile

Textbooks

TextbookRush.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.24

Average of 164 Customer Reviews

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Review Details

  • Lys

    Date: 10/25/2022

    Lys

    Date: 10/25/2022

    Will never use this company again. I was supposed to be returned a book I was trying to sell to them and ***** delivered it to the wrong house. First they told me to contact my local ***** to address the issue but ***** will not let me open a claim as textbookrush is the one that shipped the item. So I contacted them to open a claim for my package. They are now refusing to open a claim with ***** despite me showing proof that the ***** delivery photo and my house are two different house. Theyre stating they will not do anything sense they returned the book at their expense, even though they never offered me the option to pay for shipping for the book to be returned to me.

    TextbookRush.com

    Date: 10/26/2022

    The customer is leaving out the key details to this issue. The customer quoted us a book online that they agreed to send to us - specifically the ** Student/Paperback edition of a textbook. Our site specifically tells the customer to confirm the **** of their book on the copyright page and use that **** to quote the book. The book the customer sent us was a different edition, a spiral-bound book, and had a different **** on the copyright page. This version of the book has no value in our system, and we are not purchasing it. No Value is in reference to the supply & demand value of the book as a commodity, not the intrinsic value of the text.Our Terms and Agreements state we will not return rejected books for any reason, and this is what the customer agreed to. We did make an exception and shipped the book back to their address. ***** has an image of the book delivered to a porch that appears to be the same house as her address on ****** Maps. The customer states it is not her house - and we take her at her word. However, we have no value associated with the book she sent incorrectly. Since we have no value associated with it, we declined to file a claim that would not result in a payment. We explained all of this to the customer and stated that this issue began with their submitting the wrong book. We regret that they felt the need to file this review, but we are compelled to provide these further details of this situation.

  • Joshua P

    Date: 10/21/2022

    Joshua P

    Date: 10/21/2022

    Highly recommend them. Sold tons of books to them. Quick turn around.

    TextbookRush.com

    Date: 10/21/2022

    Thank you for your positive feedback and ongoing business with us. We believe that the great majority of our customers have similar positive experiences with us, and appreciate you taking the time to give us a review.

  • Ryan B

    Date: 06/18/2022

    Ryan B

    Date: 06/18/2022

    Went online and built a buyback quote of 7 books for $28. 4 of those books were 50 cents each. I sent the books in and when they arrived to the company I received an email stating that they are only accepting 4/7 books and it happens to be the 4 books that were 50 cents each. So out of my $28 offer I am receiving $2. When looking further into why the 3 higher value books weren't accepted they stated that the books were missing copyright pages. I did some research into the publisher and noticed that the books when purchased new don't get published with a copyright page in the first place. So why is TextbookRush offering money for them and then stating they don't have copyright pages once they are received and not paying customers out for them.

    TextbookRush.com

    Date: 06/21/2022

    The books sent to ** by this customer do not have a Copyright Page, which we state online is required for ANY book to be purchased by **. The copies of the books sent to ** from the customer start on a page numbered IV, Roman ******* "4". We do not know why the books start on page 4 and do not know why they do not have a Copyright Page that we require. The customer will be contacted on how they can have the books returned. We ask that they pay the return shipping costs since we provide a pre-paid label for the shipping to us. We state our Copyright requirement here: https://www.textbookrush.com/help/faq/buyback-faq.aspx "All books must include a copyright page with the **** listed."

  • Acacia N

    Date: 05/18/2022

    Acacia N

    Date: 05/18/2022

    The buyback process was very quick, and I sent in my books this May (within this last week). I received an email saying that my books were received, checked in, and that payment was processed this day (May 17, 2022). I received payment this same day as well.

    TextbookRush.com

    Date: 05/18/2022

    We are glad that your Buyback processed quickly and smoothly. That is what most of our customers experience, but we are truly thankful that you took the time time to leave us a review.

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