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Business Profile

Tree Services

S & S Landscaping & Tree Service
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 23 hired S&S to landscape property and install patio. Started and finished project Oct 23. Owner provided 1 year warranty on all plants. Between Feb. 24 and Aug. 24, I notified owner via text with pictures of dying plants/trees. I have all texts I sent him. I said I could wait till fall for him to replace since he was on huge project in ********. On Oct 8, he finally said he would come to my home, take inventory and replace. He never came. I texted again up until Nov 20. 24 with no response. On March 17, 25 I wrote him a letter detailing issues and requesting response as to when he planned to replace my dying plants-no response to date. Letter attached. I spent over $50,000 for this project and I am very upset. He also shorted me 6 ***** **** plants bc some had died but he replaced not as many as I originally had, also 2 Japanese pieris plants died, but couldnt get exact replacements so he owes me for those as well. I had a large ***** **** appear on my 7 sons tree and he was supposed to contact Acorn, his supplier, but after several reminders he never did. I ended up contacting them myself and they told me to contact arborist. Arborist said damage was caused when transporting and could cause fungus. Told me to order spray and I did. Cost was $75 which I should also be reimbursed for. If ****** does not replace my dead items and I have to hire another landscaper to purchase/plant plants, I will expect ****** to pay for that as well. In addition, in the letter I notified him that there is a section on my patio that has heaved. I requested that he fix that as well. So, as you can see, all my issues were within the warranty period and I need help getting these issues resolved.

    Business Response

    Date: 04/07/2025

    ****** has been contacted and a time to meet in person has been requested. Intend to have any issues addressed ASAP 

    Customer Answer

    Date: 04/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********.  ****** ***** and I met last Friday.  He said he will replace 3 of my warrantied items, but not the 4th since it is living even though the damage to bark is unsightly.  As long as ****** fulfills the replacements in a timely manner, I will accept his resolution.  However, if the items are not replaced in a timely manner, I will be forced to reopen case.  

    Sincerely,

    ****** ******

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