Reviews

Review Details

• Review fromJake M

  Date: 11/29/2024

  1 star
  I found a car and communicated for several days, confirmed the car was on the lot, and set up an appointment for today at 5:00pm. After driving 2-1/2 hours, the sales staff stated there was a small problem. The owner drove it home to try and sell it to someone and didn't notify anyone they were taking it. I told them call the owner and explain the situation and the response was "we talked to him, and the car isn't coming back today.....we can call when it's back here". I felt like it was because it was a cheaper car and if it was a $150K ********, I bet he would come back in. I guess a $4k car buyer is treated differently. So I had a crying daughter on the 2-1/2 car ride back, infuriated they didn't do anything more than "sorry you need to come back", and incensed that a business owner would not take charge of the situation. I asked for the owner, to call me, but I'm not going to hold my breath, based on how the handled the situation while at the dealership. They need to an operate a dealership that cares about all customers, not just local high dollar customers.

• Review fromRay S

  Date: 07/29/2024

  1 star
  Wouldn't even consider buying a vehicle from them again. Sold us a Jeep manufactured in ****** and noted there is no manufacturer warranty but included a warranty that covered everything but normal wear and tear. Turns out corrosion isn't part of that warranty as the 1st time I detailed the Wrangler I saw corrosion around the hinges. They said it's not covered and stressed the manufacturer warranty didn't exist and their warranty doesn't include that. They even recorded the conversation and then sent me the recording to stress they told me the manufacturer warranty is void. Going back through the process it seemed to be a very scripted selling technique. I do remember the salesman as we sat down saying, "Let me move this out of the way." I'm guessing that was the mic, so they don't say they are recording the transaction but I should have picked up on that. Not sure if this is common on all of their sales at this dealership, but don't know of ever having a auto purchase discussion recorded.

• Review fromNate K

  Date: 02/28/2024

  1 star
  Inquired on a truck online. Showed up to look at it. It had bald tires. One tire had a nail in the sidewall. They told me they would not replace the tires or take money off the truck. They said if they replace the tires they are raising the price. They wanted to patch the nail hole. You can not patch the sidewall. That is a blow out waiting to happen. I did a trade in estimate online. There was a $3000 range. They offered me the lowest of the range even though my trade in was absolutely flawless. The salesman **** was acting like i was stupid when i told him the tires were shot. I bet he felt stupid when the service guy came out to look at the nail and said the tires were shot! Who would spend $40,000 on a truck that needs new tires?! There was something shady going on with the brakes as well. I asked the salesman everything their service department did and he said they only did oil change and replaced wiper blades yet the brake pad life on the dash was reset to 100%. Im sure they were the original brakes with 77k miles on them ready to replace and they are trying to cover it up. This was one of the worst experiences at a dealership ever and i will never return. They are very shady and try to rip people off

• Review fromTracy S

  Date: 06/27/2023

  1 star

  Tracy S

  Date: 06/27/2023

  I purchased a 2018 Ram 1500 with 37,000 miles I also purchased the extended warranty for $2500.00. The truck just turned 80,000 miles The boot on the CV joint failed and is not covered because the joint didn’t fail but if you don’t replace it it will because it has lost all the grease. It’s a bunch of small print no one is going to read and it’s worded so the chance of you using the warranty is almost impossible. The dealership has got my business for the last time I have purchased 2 Rams and lots of parts from them and this is how I was treated can’t imagine how they treat first timers. The day I got the 2018 I saw some interactions between employees that turned me off but I figured maybe I just got them on a bad day but after today I think it’s norm for them now. They also offered to cancel the warranty and give me $200.00 back what a joke. I do service work for a living and if I treated my customers like this I would not be in business. Sad not the dealership it was when it was Treadway.

  Findlay Chrysler, Dodge, Jeep, Ram

  Date: 06/29/2023

  We are sorry that your recent experience was less than satisfactory. A good service contract is a great way of protecting customers from unexpected repairs. We only sell service contracts that are rated by customers at or near the top of the hundreds of service contracts availible in the U.S.A.. However, much like car, health or home insurance, even the very best service contracts do not cover everything. Mantainance items like belts, hoses, oil changes and C.V. boots , unfortunatly, are not covered. We will strive to do an even better job of explaining what is and isnt covered in the future on our service contracts. Thank you for your business.

• Review fromRay P

  Date: 11/06/2022

  1 star
  Used car lot is a scam. Not worth a one-star. They sold a used car that was not even road worthy. Needed ball joints, tie rods, other suspension parts, etc. Took the money and now refuses to make it right and it hasn't been 30 days. Was told, "Sorry, there is nothing we can do". Buyers beware