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Business Profile

Moving and Storage Companies

Frontier Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/11/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company contacted me multiple times while I was out of the area on business/research. I told them to charge our account for a lock and then put the keys in our file and we would pick them up. Today we needed in there for the holiday of Sukkot. We had various decorations and the like in there that we ended up having to rush out and repurchase because they told us that there were no keys in our file. I called several times and left several messages during business hours. But the person working there left early and never answered those calls. I showed up and called the after hours emergency number. The guy verified that the keys were in the account, but would not give me access to the facility because I only had a photo of my ID and raced there without the physical ID. still, he confirmed "yep, that's definitely you." There was no reason to do this. I told him it was an emergency and we had been trying to get in to get holiday decorations for the party this evening. Even while acknowledging it was me - and i confirmed all addresses on file and all information related to the count - he did not give us access to the storage unit. What good is a storage unit which you cannot access when you need to? What good is a place that lies and tells you there are no keys in your file, and then when you lose your temper a guy checks and sees that they actually are, but then won't let you in to your unit anyway? I would like a full refund for the month, plus a complimentary month, or I would like the past amounts paid up today to be refunded, as services were not rendered as advertised - namely my wife was not given the keys and I was not, until losing my temper and having to drive there myself, while half dressed and trying to get the party set up. As a result, we ended up having to spend hundreds more on the same decorations we already owned. This needs to be reimbursed through store credit at the very least.

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