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Business Profile

Printing Services

The Repro Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps charging a *** account for services I did not order or know anything about. The total *** is trying to collect is $11,498. The account number they keep billing under my name is ****** so they can reference it. I have contacted *** and they told me they reached out to this business to correct the billing but the Repro Center has not complied. I am a retail manager in MN. I have been billed in error and do not have time to keep contacting people to get this resolved. I want this company to figure out who they should be billing and fix it. Next stop, an attorney. And, I want it in writing from them on their letterhead absolving me of these charges. Thank you. Thank you for your help.

    Business Response

    Date: 11/10/2022

    ****,

    Today I received a letter from the Cleveland office of the Better Business Buruea.  I wanted to reply with my apologies about the situation.  My company completed a large distribution project for one of our clients, and we were asked to ship the orders using their *** account #******.  Unfortunately, we completing the shipments we made an inadvertent transposition error and entered the account # into the *** shipping program as "******" instead of "******".

    When I was alerted of the situation, I contacted our national *** account rep and initiated a request to have all charges to your account re-invoiced to my *** account.  Over the past two billings cycles I have received *** charges totalling over ~ $14,000.00 so I assumed that everything was reversed.  Until I received the letter from the Better Business Buruea, I did not have your contact information to reach out to explain what occurred and more importantly communicate that steps were being taken to fix the mistake.  

    Am I correct in assuming that all charges to your *** ****** account have been credited in full?  I provided *** with a list of all tracking #'s for all shipments that were shipped from my facility.  *** indicated that your account should have been credited in full so I want to ensure that did occur.  Please let me know if that has not occurred so I can alert the *** account rep if further action is required to make you whole.  

    My sincere apologies again for the situation; I can assure you there wasn't any attempt of fraud - it was simple data entry error that we've been working as quickly as we can to resolve for all involved parties.

    If you have any further questions or concerns, please feel free to reach out to me via reply e-mail or direct at the tel # below.

    Kristie ***** @ BBB Cleveland - respectfully request that case #******** be closed.  

    Regards,
    Joe ********
    The Repro Center
    25001 Rockwell Drive
    Cleveland, OH 44117
    t: ************

The Repro Center is NOT a BBB Accredited Business.

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