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Business Profile

Tree Services

JJs Family Tree Service, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for JJs Family Tree Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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JJs Family Tree Service, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/23/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had some tree work done by them. While trimming the tree a limb fell I hit the power line witch pulled on the weather head on the house. Asked them to fix it they said no. They gave some excuse that the power company said that the weather head was old already, but will pay for another part of the repair. I’m happy with the work they did just not there ability to conflict resolve.

      Business Response

      Date: 10/23/2024

      We were told by the power company that the weather head was too old to simply adjust rather than having to replace the unit, which if that had been the case they would have simply reattached it rather than replacing it.  We received the bill sent to us for the charges and offered to pay the larger portion which was the Tap Fee, but not the weather head replacement since that was out of necessity.  We tried to call several times and never received a response to either calls or the last email that we sent that explained why we were not going to be paying for the weather head replacement.  Our last email we sent was on September 26th, 2024.  I've also attached a copy of the bill that we were sent.

      Customer Answer

      Date: 10/31/2024

      I am rejecting this response because:  I do not be leave I should have to pay any of it as it happen as a result of the work the company was doing. I just want to be made back whole the way it was b$ they did the work. As far as calling leave a message I work long hrs and cant always answer the phone but I can call back if I know that you called.

      Regards,
      ******* *********

      Customer Answer

      Date: 12/02/2024

      Thank you for the follow up. The issues has been resolved. Thanks agin and thank you to JJ's tree service for resolving the issue.

    JJs Family Tree Service, LLC is BBB Accredited.

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