We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

HOA

Homearch LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in HOA.

Complaints

This profile includes complaints for Homearch LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Homearch LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      The new management company came down on all the homme owners saying we owe all this money, we do not know where to mail the money, getting late fees. They are doing nothing for us to help with the issue.

      Now that the city is involved it is escalating. Trying to take their property, I do not have 500/1000 dollars to pay. Foreclosures are happening, attorneys, it is a mess. The new management company has been awful, citing people for having things on their patio, towing cars for no reason, giving only a couple days notice.

      Trying to find out where these charges/condo fees are coming from. I haven't gotten a statement or explanation of where this money is going to. I'm not sure what to do or where to go, the condos, and neighbors are unsure what do to as well. I am a senior on a budget and I have to make a decision weather to pay my electrical bill or condo fee. There was supposed to be a mediation due to police being called many times. We have not even been informed of when the mediation will take place/if its even happening.

      Business Response

      Date: 11/16/2022

      This complaint is towards the Winding Hills Condominium Association. The Board of Managers, not HomeARCH, determines policies, rules and regulations, budgets etc. We assist them with those initiatives and provide accounting services. The Board of Managers has been notified of this complaint and their response is: they do not discuss any individuals account or any of the associations legal issues with third parties. The complainant is a long time unit owner of the community and they have been notified of monthly assessments, special assessments, rule notifications, and the association is represented by the law firm of Kaman and Cusimano. 

      On a personal note, I have spoken with the complainant recently and provided her with some account information she had requested. I have not had any problems with this owner and anytime I have talked with her I do my best to answer her questions and provide any information that she has requested. We do send monthly account statements to all owners (not to owners that are in legal collections) and those statements have amounts and where to send payment . All owners of Winding Hills Condo Association have access to our website that they can get the association's news, submit forms, and pay their monthly assessments.

      Stan T

       

       

    Homearch LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.