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Business Profile

Security System Monitors

Total Security, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

This profile includes complaints for Total Security, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Total Security, LLC has 2 locations, listed below.

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    • Total Security, LLC

      Serving the Miami Valley Englewood, OH 45322

    • Total Security, LLC

      PO Box 196 West Milton, OH 45383

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a home security system with Brinks. They notified me that our system required a free upgrade from 3G to 4G. They outsourced this upgrade to Total Security LLC (“TS”). *** ******** contacted me and arranged to perform this upgrade. He went through the house in a hurried fashion and briefly reviewed the new system, noting “it was the same as the old one”. He took my old display unit and the bracket that held it up, but assured me if I called ****** they would send me a new bracket. About an hour after he left the alarm system went off. After several calls to ****** they ended up turning off certain sensors to avoid the system going off again. Of course, this meant the system was not monitoring those areas. Specifically the system was no longer monitoring our sump pump/water risk in the basement and a sliding door in the back was turned off. Also, ****** refused to provide a replacement bracket *** claimed they would, noting that was an installer issue. After several difficult calls with Brinks, they agreed the upgrade was not sufficiently completed and the installer needed to return. TS was to contact me to arrange a free follow up visit. This was in early November. TS failed to contact me – I called them and left messages. On November 10, **** **** called me and represented himself as a manager of TS. He agreed to resolve all open issues himself to my satisfaction on November 18. On November 17 he called and cancelled, but agreed to send *** back out once he returned from his vacation. It has been over a month and no one from TS has contacted me. They have not answered calls and their voicemails are full. I have texted **** **** twice and gotten no response. To be clear, I am very unhappy with ****** and how they have ignored to provide any service, but TS has been hired to represent them and complete upgrades properly. TS has completely failed to do so and is avoiding any contact or any attempt to correspond to resolve this matter.

      Customer Answer

      Date: 01/24/2023

      BBB,

       

      I have resolved my issues with Total Security LLC and consider this matter closed now.

       

      Regards,

      ***** *********

      *************************

    Total Security, LLC is NOT a BBB Accredited Business.

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