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Business Profile

RV Equipment

RVupgrades.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Direct purchase via created account on their site ******************************* on 09, February 2025 I paid $232.82 + tax (based on the wrong location) for a grand total of $253.77. Transaction was for a product "A********** ********* **** ***** ****** ******* ** *********t" Item was shipped to an address other that the address I directly provided to them. It is an old address they aggregated from the payment method used to complete the transaction. They failed to confirm the address or notify me of the change at any point during the transaction. Several attempts to contact and communicate with the company via methods provided by them have been ignored. The business has made no attempts to resolve the problem. I contacted them via a contact link provided in an email sent by their system to inform them of their mistake as soon as I realized it. On either 10 or 11, February 2025 I contacted them via phone at 866-332-7881 on 12, February 2025 and left a message during their stated business hours. I created a ticket on their site on 12, February 2025. As stated previously, all communication attempts have gone without response.

    Business Response

    Date: 02/18/2025

    This customer paid with ****** and the address that is associated with that account was a different address than where he wanted this order to ship to .  We have no control over the address that comes in to our system from PayPal.  We do send an order confirmation with order details.  Since talking with the customer we have issued a credit.  

    Customer Answer

    Date: 02/19/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ***** ****



    Consumer provided a response to the business via email to the BBB


     For clarification of the issue I saw the business response that the ****** address was different. 
    My point is that the ****** address never came into play at any point during the transaction. 

    We provided them the shipping address, they allowed their system to aggregate information from ****** and overrode the information I provided without notifying us which is what led to the issue. 

    That being said they have offered a discount. I have sent an agent to the old address to pick up the item and reship it to me at the correct address. I would like to wait before updating this ticket further to determine that 1. The item is at the old addresses. 2. The item arrives here at the proper address after my agent sends it via ***. 3. The item is verified as the proper and working item. 


    Business Response

    Date: 02/19/2025

    We have offered the customer some options and they have advised on how they would like to proceed.   When the payment is made on to our site with ****** the address that ****** has in their system is the address that comes to us. We do send an order confirmation to the email we receive the order from - sometimes that can go into a spam folder which may explain why it was not received.  We are looking into why any of the communications the customer tried were not responded to right away. We have no issue making this right for the customer, but we do want to explain why the address we had is the one that we shipped to.  

  • Initial Complaint

    Date:06/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order # ****** Ordered item number 25-742-BL-TR on 06/08/2024. Was sent an email stating that it was out of stock but was sent a different replacement item # ******  that will not fit my unit. Sent them photos of the item that I ordered along with photos of the item that I received. They said they would send a return label but I never received one. I would like a total refund of purchase including shipping charges or the exact item that I ordered and that was pictured on their website

    Business Response

    Date: 06/26/2024

    Hello *** - 

    I can see that you did receive a different part -based on this picture vs ours.  I am going to do some research to find out why it changed.  I checked in with our returns department and they are issuing a full refund immediately as well as sending a label for the return (pre-paid).  I have asked the team to look into why this was not done this way the first time and I will follow up with them as well as the product changing.

    I am very sorry that we dropped the ball on this!!

     

    Thank you for allowing us to get this corrected.

     

    ******* ******* - General Manager

     

    Customer Answer

    Date: 06/26/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
    I tried through emails and phone conversations to resolve this issue but had no success. I hated to resort to this but was given no choice. Thank you for resolving this matter and the package will be sent back with the next 2 days. 
    Regards,

    *** ******


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