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Business Profile

Yoga Instructor

GoYoga Holdings LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Yoga Instructor.

Complaints

This profile includes complaints for GoYoga Holdings LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GoYoga Holdings LLC has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • GoYoga Holdings LLC

      6659 Dublin Center Drive Dublin, OH 43017

    • GoYoga Holdings LLC

      29 S High St Ste C New Albany, OH 43054-1507

    • GoYoga Holdings LLC

      101 Mill Street Suite 106 Columbus, OH 43230

    • GoYoga Holdings LLC

      715 S Pearl St Columbus, OH 43206

    • GoYoga Holdings LLC

      1520 W 1st Ave Columbus, OH 43212

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife attempted to cancel her account with this studio last June but has repeatedly been charged their monthly membership fee since. When she initially attempted to cancel, the studio told her to remove her payment method from their customer portal, but she's continued to be charged since. The studio has since refused to respond to her phone calls or emails and the only response I've received states that we need to fill out a cancellation form and provide 30 days notice, the latter of which we've done repeatedly. At this point the business has drastically overcharged us for a service we have not used and do not want, and I feel like they're acting in bad faith and purposefully making the cancellation process far more difficult than necessary. We'd like a full refund for the money we've been charged since June of 2024.

      Business Response

      Date: 02/18/2025

      Dear *******,
      Thank you for reaching out and giving us the opportunity to address your concerns. We truly value our members and always strive to ensure a smooth experience.
      After reviewing our records, we were unable to find any prior communication regarding a cancellation request from ****** in June 2024 or at any time before your recent outreach. Our policy, as outlined in the membership agreement, requires cancellations to be submitted via our official cancellation form with a 30-day notice period to ensure all requests are properly documented and processed.
      That said, we want to be as accommodating as possible. As a courtesy, we have canceled the membership moving forward. 
      Regarding the charges, we see that one disputed charge has already been reversed by your payment provider. Since we had no record of a cancellation request until recently, the remaining charges were processed in accordance with our policy. While we are unable to issue a full refund, we hope that the previous charge reversal helps resolve this matter.
      We truly appreciate your understanding and hope to have the opportunity to serve you again in the future. Please let us know if theres anything else we can do to assist you.

    GoYoga Holdings LLC is NOT a BBB Accredited Business.

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