Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:12/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Sir/Madam: Re: Attemp# ******, Dated: 11/26/2023 (Wrong statement !?!?!?) I am a retired senior citizen, and I appreciated very much of your help when I had the problelm(s) with the racoons at my resident in spring of 2023. In the beginning, I called for your help to catch/to take care of the racoons, then you came to place a wire cage by the corner of my house next to a tree. I followed your instructions carefully to call the office before 8AM every morning to report: "Yes, there's a catch" or "No, there is no catch". Sure enough, couple of days later, there was the initial catch trapped inside the cage. Then, the same morning, you came to outside of my house to retrieve the cage with the racoon and replaced with a fresh cage. Then I was told to start the same calling routine again every morning. There was a subsequent catch a couple of mornings later, you came and replaced the cage again. I was told that all my calls were recorded (with the date&time stamps). About a week after that 2nd catch and my daily reportings, you came to remove the cage out of my property completely. My wife and I took that as the help was finished, and my daily morning reporting calls discontinued. Now months later in December/2023, which might be the end-of-year booking, you sent me a bill with all those wrong charges and the interests. I think that was a mistake. PLEASE send me a correct statement. I appreciate you time & help. Sincerely, ***** ****
Business Response
Date: 12/15/2023
Mr. ****,
As you can see on your invoice, the work was completed in 2022. You may also see that we had waived ALL of the Maintenance Fees on the original invoice, as when we spoke we were notified that you had been hospitalized and were unable to check the traps.
This discount was not requested by you, nor required by us, but I felt it was the right thing to do because your failure to call in and report "catch" or "no catch" was through no fault of your own. We also captured three additional animals that you were made aware of in our call and subsequently on your invoice.
Our original invoice was sent to you via an app, which showed it was opened. Subsequent invoices were sent with no response. Therefore, the discount was rescinded and interest was added, as happens with delinquent accounts.
Currently, your balance is $1535.93, It includes the original amount due of $747.13, the rescinded discount $500, and interest of $288.80. My goal is to settle the account amiably and recoup, at the very least, the amount due on the original invoice. If you contact me promptly and make payment, I would be happy to reinstate the discount and waive all interest. This would make your amount due $747.13.
If you have any questions or would like to make payment via a credit card, you may call me at ###-###-####.
Sincerely,
**** * ******** President
The Wildlife Control Company, Inc
Business Response
Date: 01/13/2024
As stated in my previous correspondence, we are seeking payment of the original amount due. Choosing to waive all Maintenance Fees and interest, due to your hospitalization.
I attached a copy of the original invoice in the previous correspondence as well. I will email a copy directly to you at ********@yahoo.com.
We look forward to your prompt payment.
Sincerely,
**** * ******** President
The Wildlife Control Company, Inc
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