We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Translators

Translation Shop LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Translators.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used their service to translate a divorce document from Germany to USA for ***** submission. Paid for certified translation with notary and paid for the original translation copies to be mail by USPS. The translation was promised to be delivered within 24 hours. After the second day, we did not get anything from them so we followed up and a response was given that they had translated the document but was not happy with their own translation so they have to forward it to another person. I waited and they emailed a draft in which contain errors that was careless, name of location was spelled wrong, certain words that was BOLD was not bolded and other errors that a professional translator would not make the mistake. So I used my PDF to comment on the document for errors for correction and emailed them back. I followed and followed up after emailing them to correct the errors and have not gotten a response. I emailed demanding that a final draft with notary be emailed to me as our ***** document was due for submission and if they can’t delivered as promised that we be refunded our money. We have yet to received our final certified with notary translation via email or original documentation. Due to the lateness and untimely response, our ***** document is currently one day late from submission. This is now day five. We are requesting our original be sent and email to us and a refund or adjustment of our money. This is horrible business practice as people depends on these type of service for their real life situation that is very very important.

    Business Response

    Date: 01/05/2023

    We have already delivered the order to the client (Tracking via USPS: **** **** **** **** **** **) and also issue a refund for the delay, attached is the confirmation.

Translation Shop LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.