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Business Profile

Railroad Freight

XPO Logistics dba Intermodal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Railroad Freight.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Bespoke fridge through Samsungs website. They offer free delivery and setup from a 3rd party logistics company. It was XPO. Told by XPO text message I would be receiving a 30 minute call ahead on Saturday the 24th of September with my delivery window being 1:30-4:30 that day. I had started to pull out of my driveway around 11:30 am , at the same time a large truck stopped blocking my driveway. I parked attempting to speak with the driver, passanger jumped out with a extremely poor attitude right away. When expressing that I wasn’t given a heads up and it’s almost 2 hours early I’m not able to stay. Passanger throws up his hands and stated “we can just take it back and you can reschedule “ driver was respectful and offered to go to another delivery close by, even called me from personal phone to make sure we could connect afterwards. We had already been a week without a refrigerator so desperately needed this delivery! Never received any call, email, nothing. Nobody came back. Monday morning I immediately started calling not only XPO but Samsung as well, XPO is a call center that couldn’t reach a response from the local XPO hub where the refrigerator is still currently sitting. I’ve made NUMEROUS attempts to resolve this. As currently still without a refrigerator that was paid for and not delivered. I even offered to go pick it up myself but Samsung has XPO under contract. Please help

  • Initial Complaint

    Date:07/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    XPO was hired to move a load of product for *** ******* Inc. XPO employee hired a trucking company that was a problem on more than one occasion. Dispatch of this trucking company would lie about where the load was. Loads took 3 -4 times longer to deliver than normal. *** ******* Inc.'s customer had shutdown time from a particular load that did not deliver due to issues described above. XPO advised *** ******* that they put this carrier on a DO NOT USE LIST. The carrier was hired again, but a separate company came in to pickup the product for the company that was supposed to be on the DO NOT USE list. The load was picked up from *** ******* Inc. on January 27, 2022. It never delivered and no one knows where it is at. *** ******* Inc. is no longer able to contact the problem carrier that XPO hired. This problem carrier stated XPO owes them money. *** ******* Inc. is no longer able to reach any XPO employees that were working on this issue as they turned it over to their attorney. They were again attempted to reach by email, but do not answer *** ******* Inc. is no longer able to reach XPO's insurance attorney. He doe not answer his phone and does not return emails sent to him. XPO admitted to fault of hiring the problem trucking company that was supposed to be on the DO NOT USE list. *** ******* Inc. believes XPO's insurance is responsible to cover the lost value of the load or return the load at their cost. - The following Information is from XPO: 15. LOSS OR DAMAGE CLAIMS AND LIMITATIONS OF LIABILITY a. Except to the extent otherwise expressly set forth herein, the Company is not liable for any claims for loss or damage to Goods whatsoever except to the limited extent that Customer’s direct damages are directly and proximately caused by the Company’s negligence or willful misconduct.

  • Initial Complaint

    Date:05/04/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a washer and dryer from Samsung with the delivery date of April 30, 2022 on or before that date expo also sent that information but said they could not deliver it till July 14 now it’s May 17 for delivery date. Samsung made sure it was available in my area and that it could be delivered before and on April 30 I am having such a hard time trying to receive my product sooner than May 17

XPO Logistics dba Intermodal is NOT a BBB Accredited Business.

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