We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Energy Conservation Products

StopWatt

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Conservation Products.

Complaints

Customer Complaints Summary

  • 76 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Failed to deliver product even after taking the money from my account. They never sent an order number or an invoice. But made certain to send an email thanking me for the purchase! Then once I emailed them at the "contact Us" the email was invalid.

    Business Response

    Date: 03/14/2025

    Stop Watt
    ***************
    STE 213
    ****************



                                                                                                                                   March 14, 2025




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,


        Upon investigating the product with tracking number **********************, **** records indicate it was never delivered, and it was not returned to us, leaving the cause unclear.


        To ensure complete customer satisfaction, we are issuing Mrs. ********* a full refund of $137.70 by check and sending a replacement product at no cost, with our sincere apologies for the inconvenience.




    Sincerely,


    ***** ******
    V.P. Consumer Relations

  • Initial Complaint

    Date:02/19/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product is a, Stopwatt product, puchased ,February 13, 2025 ,purchase price ,$120.79. Not only have I not received the product ,but the false advertisement claiming that it was produced by Elon Musk and endorsed by Taylor Swift has since been found false. I had contacted my bank to see if they had any negative feed back ,and was told no. Since then I have searched to find the company contact info., with no luck. The negative reviews have since surfaced and I'm sure I've taken for a ride. As much as I would like to be refunded I'm sure the $120.79 is gone. Please make people aware.

    Customer Answer

    Date: 03/13/2025

    I accept the business's response to resolve this complaint. Although, the adds that they contend are not affiliated with their product are still circulating and when clicked on ,take the consumer to their Info. /order site. Thanks to BBB and this company for securing my refund.

    Regards,

    ******* *******

  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is I got this stopwatch on ******** and I got two of them. And they're supposed to save you all kinds of money on the electricity, and I hadn't saved one *****, and I want a refund. I just went on ********. I just got a reminder about this because I went on ******** and it's still advertising on ********. And like it's, you know, like it's just come out, I was in prayer. I was, uh, uh, led to believe that this was, uh, invented by **** ****. I'm not sure. I know they have all kinds of stuff out there, but I thought this was real. And, uh, I can't remember exactly. It's either 43 or $59. It's been a while since I got it, but got both of them. 

    Customer Answer

    Date: 02/11/2025

    My complaint is I got this stopwatch on ******** and I got two of them. And they're supposed to save you all kinds of money on the electricity, and I hadn't saved one *****, and I want a refund. I just went on ********. I just got a reminder about this because I went on ******** and it's still advertising on ********. And like it's, you know, like it's just come out, I was in prayer. I was, uh, uh, led to believe that this was, uh, invented by **** ****. I'm not sure. I know they have all kinds of stuff out there, but I thought this was real. And, uh, I can't remember exactly. It's either 43 or $59. It's been a while since I got it, but got both of them. But, uh, I'd like to have a refund. Uh, I mean, this thing is worthless. And I mean, I spent, you know, uh, I think a lot of **** **** and I trust him, but somehow this, I don't know if this is in his name or whatever, but it didn't do the job and I want a refund place. Thank you. 

    Business Response

    Date: 03/03/2025

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         March 3, 2025




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,


        While reviewing our database, we identified a record for Mr. ****** ******. However, his order was never finalized, and the product he received was not shipped by our company. As a goodwill gesture, we have added his email address and phone number to our 'do not call' and 'do not email' lists to ensure he does not receive any unsolicited communication from us. We sincerely apologize for any confusion this may have caused.


      
    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

  • Initial Complaint

    Date:01/28/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've never ordered from this business, I don't even know who they are or what they do. But I receive SEVERAL emails from them daily, and I've unsubscribed, I've tried to contact them to remove myself from their spam list. I don't know how they got my information, or hacked into someone's system. But if they do not stop contacting me, I will pursue legal action.

    Business Response

    Date: 03/03/2025

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         March 3, 2025




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,


        In researching our records, we found no customer with the name ******* ******* in our data base. We have entered the email and phone number provided on our do not call and do not email list in good faith that the consumer will not receive any unsolicited information from our company.



    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

  • Initial Complaint

    Date:01/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 9, 2025 Internet advertisement for StopWatt. Placed an order and received a total much higher than said. /Add on's and at this time I was feeling like a scam. Called **************** to cancel the order and was told I had to wait till the charges hit my account. As of today, Jan. 11 the charges hit. Called back to **************** and was told they can't help until I call the company to complain. Called the address, e-mail and still no response. Received an e-mail from them that the order has been shipped as of today with a **** tracking number. Tracking # **********************. No such number in their system. My order # DE8313A154 with StopWatt. I do not want these products and don't want to have to pay for them. **************** said they would file an investigation and it would take 90 days and with no promise that the situation would be resolved. They have been no help at all. I've been a customer for 52 years and this is how they treated me. Shame on them. StopWatt has to stop the order in transit and have it returned to them.

    Customer Answer

    Date: 01/14/2025

    complaint # ******** respond code **********EE date 01/09/2025 **************** posted charges to my account, total $98.64 as of 01/12/2025. Now I want a refund, please.

    Business Response

    Date: 03/03/2025

    Stop Watt
    ***************
    STE 213
    ****************



                                                                                                                                   March 3, 2025




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,


        In researching the product using the tracking number supplied by the customer ************************ the product was delivered on 01/18/2025 by ****. We are unsure what happened after the item was delivered and apologize for all the confusion.

        In the interest of 100% customer satisfaction we worked with Mr. ****** credit card company and the order has been canceled and refunded in the total amount of $68.75.

        We apologize for the late response as we found this complaint upon checking our business portal. Please make sure we are set up to receive all future complaints at our customer service support email address *********************************** .



    Thank you in advance for all your help,


    ***** ******
    V.P. Consumer Relations

    Customer Answer

    Date: 03/06/2025

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 22798936

    I am rejecting this response because: **************** accepted the response from Uno Magnate that shipped the product from ********. I DO NOT HAVE THE PRODUCT. **** HAS THE WORST DELIVERY SERVICE IN THE BUSINESS. Shame on ****************, I have been a member customer for 52 years and this is how they treat me. I WANT MY MONEY. THANK YOU FOR GETTING BACK TO ME.

    Regards,

    J ***** *****

    Customer Answer

    Date: 03/12/2025

    They are lying. **************** has posted the money to my account for payment. NO REFUND WAS ISSUED. You are just as bad the the SCAMMER and the card company.

  • Initial Complaint

    Date:12/30/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes, earlier this year I ordered one stopwatt plug-in. Yes it said to plug it in near your circuit breaker for **************** Which I did because my most current bill at the time was almost $350 and I thought that this item would help it did not reduce my bills. In fact I got a text saying that I should have bought more than one if I wanted the really good way to lower my bills I think I paid like 65 or $70 for one. They keep sending me emails and text messages to purchase more items. I would just like to get my money back. I think this is fraudulent advertising. It must be a scam.

    Business Response

    Date: 01/06/2025

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         January 6, 2025




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,


        Ms. ******** orders have been canceled and refunded in the total amount of $63.85. This represents all payments made on Ms. ******** order. Before receiving the complaint from your office, we were unaware that Ms. ******** was unsatisfied with her purchase.



    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

    Business Response

    Date: 01/06/2025

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         January 6, 2025




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,

        In our most recent correspodence we mistakenly used the name of Ms. ******** from the dispute resolution team, in our response to Ms. ******* We apologize for the mistake. We did refund Ms. ****** the $63.85 and her order has been refunded and her account with us is closed.
       



    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

  • Initial Complaint

    Date:12/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Stop Watt many months ago. I paid $61 plus shipping and have let this thing run and placed it closed to my breaker box as recommended and have monitored my bills and compared them to the year before theres absolutely no difference. This thing does not work and I would like my money back 100% customer satisfaction needs to be given to me. I want a full refund please.

    Business Response

    Date: 01/06/2025

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         January 6, 2025




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,


        After researching our data base using First name, Last name, email, and phone number we were unable to locate the customer. Please provide additional information if this was ordered by someone other than the person filing the complaint.


    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

  • Initial Complaint

    Date:12/16/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this StopWatt product then found out they basically operate a scam and the product doesn't work as advertised or maybe not at all. I am unable to contact the company to ask for a refund and I am hoping you can help me with that. It was fairly expensive for someone, like me, on social security and I regret that I ordered it at all.

    Business Response

    Date: 01/06/2025

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         January 6, 2025




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,


        Ms. ******** orders have been canceled and refunded on 12/19/2024 in the total amount of $68.84. This represents all payments made on Ms. ******** order. Before receiving the complaint from your office, we were unaware that Ms. ******** was unsatisfied with her refund. Ms. ******** contacted us regarding her concerns and was immediately refunded.



    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

    Customer Answer

    Date: 01/06/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    ****** ********

  • Initial Complaint

    Date:12/10/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #C8FF8A870B. Tracking #**********************. Ordered 3 ultra Air Heaters on 11-24-2024. Money was taken out of my account on **********. Have not had tracking update since 12-2-2024. Sent email to support on 12-10-2024, no reply. Tracking looks suspicious. Last tracking entry was 12-2-2024, the package was in ****************, ** and *******, **. Called Discover to have charges reversed but non receipt of goods is not in their purview. Please help.

    Customer Answer

    Date: 12/19/2024

    After the BBB contacted the company, a couple of days later the product arrived.  The tracking had not been updated since Dec 2, **************************** *******, ***  Then out of the blue, the product showed up on our porch.

    So, we can drop the request for reimbursement.

     

    Thank you for your help.

     

    *** ****

    ************

     

  • Initial Complaint

    Date:12/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 30 2024 I ordered 1 stopwatt saver. I contacted support@esaverwatt. Com to cancel order same day. Ive it was approx 2 days later till they replied, said order processed and shipped. I have since been trying for them to credit account. They said they would send me return mailing address to mail item back but havent sent that to me yet, I keep getting runaround . Cost is $68.84.Order # **E320BCFD, tracking # is9261290278838850179630. Item is still in ******* for some reason and never arrived, after seeing all the reviews I dont think it works and want my money refunded. I will send item back if it arrives but need mailing address to do so. Its been 2 days now from last email I sent them to resolve these issues. No response.

    Business Response

    Date: 12/09/2024

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         December 9, 2024




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,


        In the interest of 100% customer satisfaction Mr. ******** orders have been canceled and refunded the total amount of $68.84. This represents all payments made on Mr. ******** order.Before receiving the complaint from your office, we were unaware that Mr. ******* was unsatisfied with his purchase. Had Mr. ******* contacted us regarding his concerns we feel confident all of them would have been addressed and resolved.




    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

    Business Response

    Date: 12/09/2024

    Stop Watt
    ***************
    STE 213
    ****************

                                              
                                                                                                                         December 9, 2024




    BBB of ************
    ******************************************************************************
    ph: ***************
    fax: **************


    To whom it may concern,

        When we tried to process the refund back to the credit card that was used when the order was placed we found that the payment was unable to be processed. We are not sure if it is the credit card or our merchant account.

        In the interest of 100% customer satisfaction Mr. ******** orders have been canceled and a refund check for the total amount of $68.84 is being issued.This represents all payments made on Mr. ******** order. Before receiving the complaint from your office,we were unaware that Mr. ******* was unsatisfied with his purchase. Had Mr. ******* contacted us regarding his concerns we feel confident all of them would have been addressed and resolved.




    Sincerely yours,


    ***** ******
    V.P. Consumer Relations

    Customer Answer

    Date: 12/10/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    ****** *******

StopWatt is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.