Complaints
This profile includes complaints for OUAC, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried contacting corporate OUAC in ****** ** as well as the **********************************, as I need to get a copy of my W-2's from 2020 and 2021. I am not getting a response from either of these locations. I am being audited by my locality and need a copy of these ASAP.My employee # is 0LE168266
Business Response
Date: 07/16/2024
Hello,
************* elected to receive her W-2s electronically, additionally, paper copies were also mailed to her.
I contacted the store in Sylvania and the Store Manager said she said ************* has not called the store and no-one at the store spoke to her.
At the corporate office, phone records and emails were audited and there is no record of her contacting our office.
With that said, I just emailed her copies of her W2s.
I have also provided you with a screen shot showing when they were electronically sent.
Thank you
*****************
Initial Complaint
Date:07/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Michael Kors bag. I asked before buying to ******** it doesn't work for me Can I return it?. "You have 7 days to return for a refund" I didn't use it, it did not work for me. I kept trying to return for a refund ,they were always closed. When I returned it. They said "No refund". They said no refund on the bag only on clothes. Refund due $48.00 to meCustomer Answer
Date: 07/12/2022
I shop to there store on july 09,2022 A Michael Kors Travel Bag, I asked ***** if i can buy tis item because i was looking a travel bag for my carry on bag,Anyway to long story short,I ask ***** to buy this item just to try if this i what i need, if it doesnt accomodate what i need. I asked her if i can return it back, she answer i have 7 days period to return, so when i get home its not going to work for me, i suddenly went back to the store to return but they close early. And i went back the next day they were close because its sunday and also close Monday. So, i try to go there Tuesday and they told me, Its there policy no return, So, now this is not a fod that it get bad right away this is a designer bag, that i need to return it to them. But they refuse to return it. So, i file this complaint to return this item and i want my money back.. i didnt use this bag yet, i just try if my stuff accomodate it. But it wasnt.. I need help from you to resolve this problem of mine.Business Response
Date: 07/14/2022
I contacted ****** and informed her she is more than welcome to bring it back and we will refund her purchase.
Our return policy does state we only do returns on clothing. There must have been a miscommunication about what was returnable.
I have called the store to make sure they make an exception and process the return.
I also let ****** know the days and times we are open.
Thank you.
*** *****
Customer Answer
Date: 07/14/2022
Thank you for your help i made the return and refund the amount. Thank you again. ******.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.