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Business Profile

Computer Consultants

United Software Group, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Consultants.

Complaints

This profile includes complaints for United Software Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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United Software Group, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/24/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving daily emails about job positions for onsite positions that have no relevance to my job experience, nor do I live in these states. The unsubscribe button does not work. There is no way to be removed from these emails outside of filtering these emails to be blocked.

      Business Response

      Date: 08/30/2023

      Dear BBB Representative,

      Thank you for highlighting the concern. As required, we have given the instructions to our IT department to block the email communications for new jobs. As a practice, we share two options on emails to enable unsubscribe, just in case if one has any connectivity/error, then other can also be used to unsubscribe the email. We regret the inconvenience caused to ****** ********* and confirm that email communication is blocked in our system to resolve the concern. 

      USG Customer Service Team

      Customer Answer

      Date: 08/31/2023

      I accept the business's response to resolve this complaint.

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company is spam emailing me even though I’ve asked to be removed from their contact list multiple times. They purposely have an unsubscribe button that doesn’t work and are sending me scam emails to try and get my information. I never signed up with them and never would. Please stop harassing me.

      Business Response

      Date: 09/06/2022

      Hi BBB Team,

      Thank you for highlighting the complaint. We sincerely regret the inconvenience caused to Mr. ****** and have complete intention to resolve the issue. As requested by Mr. ******, our IT team has marked in system that no email to be sent to Mr. ****** going forward. Our recruiters approach to job seekers with open job requirements from our Client's and also provide an unsubscribe link at the bottom of email, so that applicant who have got the job or no more interested in receiving our emails, have option to click and unsubscribe from new job emails, instructions from this link directly reaches to our IT team and within 24 hours the respective email gets unsubscribed in an automated way. In this case, our IT Team had not received unsubscribe instructions. IT team has now unsubscribed Mr. Brachat's email in system  and the issue stands resolved. 

      Regards,

      USG Team

    United Software Group, Inc. is NOT a BBB Accredited Business.

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