Complaints

This profile includes complaints for RVWholesalers of Columbus LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RVWholesalers of Columbus LLC

  50 Troutman Rd Delaware, OH 43015-7703

  
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  RVWholesalers of Columbus LLC

  PO Box 227 Lakeview, OH 43331-0227

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  transaction date 3/22 amount $30,000.00 they were supposed to provide us with information to obtain the title. what they provided was not what my DMV needed, and this was 27 days after the purchase was made. the tag expired On May 6th and we still do not have what is needed to register the RV.

  Business Response

  Date: 05/09/2024

  *****, very confused, we just got you an emergency temp tag today.  You know this is the bank and not us.  What more could we do?

  Customer Answer

  Date: 05/13/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21688900
  
  I am rejecting this response because:  the temp tag is the dealerships responsibility. the title the banks.  I received copies of the documents for registering the RV almost a month after we picked the RV up.  That made it impossible to get the title so we could register it before the tag expired.  the info provided by the dealership to request the title was incorrect. which delayed it some more. The DMV in NC and myself tried to do it but we were provided the incorrect information. after several weeks of emails that were initiated by me each time we have a new temp tag, but still no resolution on the defective items.   I do not want to be in the same situation if the title is not received in time that I have another expired temp tag.  Once the things that need to be addressed are taken care of, we can revisit the removing the complaint.  

  
  Regards,
  
  ***** ************

  Business Response

  Date: 05/13/2024

  *****, as you know the bank has your title.  We did our job, now we wait for the bank.  We do not own or operate the bank.  They will do what they want when they want.  However, as you also know, due to our pressure they agreed to move quickly now.  None of this has been our fault, you know that.  How unkind and dishonest of you to blame our company and staff which has diligently performed our responsibilities and not only did our title clerk communicate numerous times with you, but our finance manager and myself one of the owners.  Including on weekends and after business operating hours.  Again, wish I understood, especially that you filed this complaint, immediately after you received the emergency temp tag in your email.  I hope you don't treat everyone that goes above and beyond in this manner.

  Customer Answer

  Date: 05/13/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21688900
  
  I am rejecting this response because damaged items still not replaced. I have all the documentation to show that if it had not been for me to stay on top of the issue, I would still be here not able to use the RV.  What about the items that were damaged upon receipt.  The RV was picked up and these items were reveled at that time.  Here we sit almost 2 months later.  Not being unkind or dishonest at all. I could say that about your dealership.  call it what you'd like.  what is the expected time frame on the damaged items?  I have never been told that, just that it takes time.  what time 2 months 3 months what?   I should have been given an ETA or at least a follow up on this.  Your dealership sells and then washes their hands of everything. This has been a fiasco from the beginning.  The bank is who you deal with they are one of your investors.  I have been in touch with them since 4/25 when I opened a case with them as well.  Your first call to the bank came way after I had started to deal with them.  remember your employee found out from me that the instructions that you had provided to us were incorrect and old.  Not removing this till it all gets fixed.  you were the main person/dealership in this transaction and how it would flow.   Maybe you need to start at the beginning and see how it all went since you came in so late. .FYI: your finance person also gave us the incorrect information as to who the lien holder was going to be.  No, they did not run my credit again to get a better rate either.  I showed up with insurance card that had the incorrect lien holder.  I am sure if you take a moment and review all of this you will see why I am so dissatisfied with your place of business.   I may be the only one this has ever happened to as everyone has been saying all along.  I don't believe it.  if that was the case the folks in charge should have rectified this ASAP and not say we can't do anything.  
  
  Regards,
  
  ***** ************

  Business Response

  Date: 05/16/2024

  Again, *****, my staff solved your problem and that very day you filed this complaint.  Now you are trying to expand it to other items.  The factory will be helping you from this pont on with all your remaining items.  Thank you for your business!

  Customer Answer

  Date: 05/17/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21688900
  
  I am rejecting this response because: I am not sure what you are saying.  maybe if you communicated a little better, we would not be here today.    My damaged items are still outstanding.  it also appears that since I filed this complaint you have once again changed your mind on how I am supposed to work on the warranty items.  I was initially told and have it in writing to only communicate with your dealership, my salesperson, no you are saying something totally different.   this just keeps getting worse each time you correspond back to me.   To date I still do not have the title work to get the trailer registered.  I know you keep saying this is on the bank now.  Every dealership I have every purchased from in other states always took care of this.  This is ridiculous.  I am starting to sense the irritation in your correspondence to me. Trust me I know how it feels.  What has changed that  now its ok to go thru the warranty company directly.  Is this your new policy for everyone?  
  
  Regards,
  
  ***** ************

  Customer Answer

  Date: 05/17/2024

  I am continuing to get request from this dealership to please remove my complaint.  the issues have not been resolved. how long can they continue to ask me to remove this.  I have said that once everything is resolved I will do that, but they continue to bother me on this.  what can I do and what is the normal way to handle this. 

   

  Business Response

  Date: 05/21/2024

  ***** the factory will take care of you directly.  Thank you for your business.  *****

  Customer Answer

  Date: 05/24/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21688900
  
  I am rejecting this response because: I have yet to receive anything from the factory   I have not received any deliveries.  
  
  Regards,
  
  ***** ************

  Business Response

  Date: 05/24/2024

  *****, so you are keeping a complaint open against RV Wholesalers because the factory hasn't helped you yet?  Again, your complaint was originally about a temporary tag, that you received right before you filed.  I would strongly suggest if you want to motivate a party through a BBB complaint you file it against the correct company.  In this case Forest River.  We don't run that company and cannot make them do anything.  We have done more than our part, but you know that already.

  Customer Answer

  Date: 05/28/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21688900
  
  I am rejecting this response because: my compliant was on the tag and the damaged items we received.  
  I now have the temp tag but still no resolution on the damaged items.  You are very mistaken on me needing to go thru Forest River now.  I did things as I was initially instructed.  
  Regards,
  
  ***** ************

  Customer Answer

  Date: 06/04/2024

  The items that need to be completed are attached. as you can see, they were dated the date of picking up the TT.  I have had specific instructions that I have to go thru the dealership for any repairs or replacement for defective parts.  I am sorry that the dealership feels wronged and feels that they can no longer assist and take care of what they have said needs to be done by them.  Why they changed this in mid-stream I have no idea.  probably because they were tired of dealing with me.  Below is the email saying to go thru the manufacturer.  Dated 5/17/2024.  almost 2 months later.  FYI:  still no replacement parts have been received.  The tag for sure was one of the most important parts that needed to be remedied immediately.  This has been a mess, and the company is now angry at me.  I still expect them to take care of the damaged items as they said they would.   please let me know if there is anything else you may need.  

  Friday, May 17, 2024 at 04:43:43 PM EDT, ***** Durnell <[email protected]> wrote:  
  *****,
                 We never dropped the ball in the first place. Glad you were the first customer we were able to get an emergency temporary tag for from the State of Ohio.  We worked diligently to get them to do something for you they have never down for another customer of ours.  We also appreciate how appreciative you were of our efforts to counter the lack of effort and concern on the part of the bank and provide you with an emergency temporary tag. The factory will be handling the rest of your issues from here on out.  We wish you the best.  Thank you for your business, if you need any contact information for the factory, please let us know.  We are glad to provide it.
  
  *****

  Customer Answer

  Date: 06/04/2024

  I have attached the welcome email.  as you can see the very first paragraph states to contact them for any issues.  which I did and they started the process of getting the items replaced.  Please read the email in its entirety.  the email was sent once we were approved.   6/22/24 will be three months since this started with the damaged items.  

  Hi there *****!
  Thank you for trusting us with your RV purchase and welcome to the RV Wholesaler's family!
  As one of the owners here at RV Wholesalers, I wanted to personally make you aware of a few quick 
  things so that we can best support your needs going forward and you understand better how we come 
  alongside you as an advocate.
  NOTE: Please take a few minutes to read the notes below:
  1. Your warranty is a factory warranty:
  o This means that the factory decides what is covered and not covered.
  o While we can help in a variety of ways, we cannot override the factory on what is covered or not 
  on an RV.
  o If you have an issue with your RV, please contact us immediately:
  1. Service in Ohio email: *************************
  2. Service outside of Ohio email: **************************
  
  

  Business Response

  Date: 06/05/2024

  The factory will be helping you directly from here on.  Please enjoy your evening.

  Customer Answer

  Date: 06/07/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21688900
  
  I am rejecting this response because:  The one-line answer needs an explanation since this is not their policy.  I had previously provided the email that states to go thru them directly.  l have provided it again.  As my advocate you should finish this considering that we are going on 2.5 months since the process started.   To this day I have yet to receive the replacements for the damaged items when we received the trailer.    You started this process you should be the one to follow it till its completed.  I have been patient and I continue to be as I have faith that you will stand by what your email from one of the owner's states.   

  "We are your advocate: We will fight for you and on your behalf to make sure that every repair that should be covered under warranty is covered. It is one of the things that sets us apart. You are not alone we will always be there fighting for you! In addition, we will also make sure that you do not have to pay for a covered repair and wait weeks or months for reimbursements from the factory. We make sure your bill is paid so you can get back to camping as fast as possible "

  "Normally we should know something in as little as a few weeks but again in the busy season, we might need you to be patient with us. realizing we are working for you to get the info from the factory.
  Believe me when I tell you, our team pushes the factory hard on behalf of our customers, so they hear back ASAP."

  Business Response

  Date: 06/07/2024

  We have already provided information to the customer.  We didnt want to publicly state this, but my team is no longer willing to work with her due to her verbal abuse.  Her husband has been very kind, but they say she won't contact us again and then she does.  I cannot ask my team to endure her behavior.  They have been talking to the factory.

   

  *****

  Customer Answer

  Date: 06/11/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21688900
  
  I am rejecting this response because: there has never been any verbal abuse.  99% of our communication has been via email and here.   For you to say such a thing is a lie.   You are now harassing and slandering me because you have nothing else.  I have provided all the documentation that you are responsible in handling this   You need to do what was promised verbally and in the welcome email.    You have been a nightmare to deal with.   Do the right thing and get the replacements for the damaged items.    So sold us a product that had damaged items.   
  
  Regards,
  
  ***** ************

  Customer Answer

  Date: 06/11/2024

  How long will this go on for.   This has been months now.   The business never provides any concrete information on anything.   I have provided all documentation showing they are supposed to take care of this.   Now they are pulling at whatever they can to get out of it 

  Complaint: 21688900
  
  I am rejecting this response because: there has never been any verbal abuse.  99% of our communication has been via email and here.   For you to say such a thing is a lie.   You are now harassing and slandering me because you have nothing else.  I have provided all the documentation that you are responsible in handling this   You need to do what was promised verbally and in the welcome email.    You have been a nightmare to deal with.   Do the right thing and get the replacements for the damaged items.    So sold us a product that had damaged items.   
  
  Regards,
  
  ***** ************

  Customer Answer

  Date: 06/11/2024

  I have every email with the dealership.  I will be happy to provide t hem.  Not one of them have any abusive language in the. the last correspondence thru email is dated Friday May 17th.  there is thread to it.  I have uploaded that.  that was the last correspondence via email all the rest were thru the BBB..  You can see that they said the swivel rocker was being sent, but nothing on the other items.  That list was previously provided. still have not received anything. when is this going to end.  they just need to get the items that were damaged when we picked up the travel trailer on March 23, 2024.  I don't know why this has become so difficult.  

  How long will this go on for.   This has been months now.   The business never provides any concrete information on anything.   I have provided all documentation showing they are supposed to take care of this.   Now they are pulling at whatever they can to get out of it 

  Complaint: 21688900
  
  I am rejecting this response because: there has never been any verbal abuse.  99% of our communication has been via email and here.   For you to say such a thing is a lie.   You are now harassing and slandering me because you have nothing else.  I have provided all the documentation that you are responsible in handling this   You need to do what was promised verbally and in the welcome email.    You have been a nightmare to deal with.   Do the right thing and get the replacements for the damaged items.    So sold us a product that had damaged items.   
  
  Regards,
  
  ***** ************

  Business Response

  Date: 06/12/2024

  This is one of five customers my staff has refused to assist in 26 years.  She was verbally abusive on the phone numerous times.  I will not ask them to do it again.  She is very aware of her behavior.  It was completely unacceptable.  This exchange is also unnecessary.  The factory is helping and is willing.