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Business Profile

Exercise Equipment

Fitvids Home Gym

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase the fitvids XL750 from *******. It was delivered and I started to put the Fitvids XL 750 home gym together and it was missing the Cable 1. I am unable to put the home gym together without the part. It is completely useless without the part. I have tried to contact FitVids home gym by phone and email so I can received the part of the machine I am missing and I can't get any response. I am not looking for anything except the part to make the machine work. I have even tried to find the part online to purchase, but am unable to find it. Any help would be great so I can use what I purchased.

Fitvids Home Gym is NOT a BBB Accredited Business.

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