Complaints
This profile includes complaints for Buckeye Wildlife Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:11/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a formal complaint against Buckeye Wildlife Solutions. My family and I have had a deeply disappointing experience with their services.
On 10/28/24, I contacted Buckeye Wildlife Solutions to address a woodpecker issue. I spoke with a representative named *******, who quoted a price of $249 for the removal of the woodpecker and the filling of the hole.
On the day of the scheduled service(10/30) , the technician arrived late (around 1358, was scheduled between 1000-1300). Despite rescheduling my day to accommodate the late arrival, the technician proceeded to quote a significantly higher price than what was originally discussed. I called and confirmed with Kerri and she acknowledged that it was okay for me to meet the tech at 1430.
I arrived at 1430 and the technician was gone. Furthermore, the technician exhibited unprofessional and rude behavior towards my wife. He insisted on immediate payment of the inflated price, causing unnecessary stress and anxiety. Subsequently, I spoke with the manager, Hunter, who was neither apologetic nor willing to address the issue. His dismissive attitude further compounded our frustration. He did "reduce" the visit fee to $199 plus tax, however, additional cost was needed from us to actually address the root cause of the call.
Buckeye Wildlife Solutions' dishonest pricing practices and rude customer service are unacceptable. I believe that such behavior is detrimental to both consumers and businesses alike.
I urge the Better Business Bureau to investigate this matter and take appropriate action against Buckeye Wildlife Solutions. Thank you for your time and attention to this matter.
Business Response
Date: 11/27/2024
11.27.24 Business requested additional time to respond, due to holidays.Business Response
Date: 11/27/2024
We are very sorry to hear about your experience with Buckeye Wildlife Solutions. As a small, locally owned business, it is never our wish to hear of this type of experience with our company and staff members. Reading through the complaint, there was a great deal of miscommunication and misunderstanding, and it is our goal to clear this up and to provide you with an amicable solution.
We first want to address the misunderstanding of services we are able to provide for woodpeckers. We strive to make it as clear as possible that the initial service charge of $249 is for an initial inspection of the situation and for a detailed quote for deterrents and repairs. Patching of one small hole is included in this pricing structure, but this is within the technician’s discretion. In this particular situation, there were woodpeckers inside of the holes created, so the technician was unable to patch the holes with live animals inside of them. During an initial visit to a property, we are only able to offer our recommendations and a quote for woodpecker deterrents to be installed at the property. Woodpeckers are a federally protected species, so removal of woodpeckers at an initial visit is not a possibility without a permit. This permit must be obtained by the property owner from the Ohio Division of Wildlife. As a company, we always try for the deterrents to be successful first and foremost. If deterrents are unsuccessful and trapping becomes necessary, a property owner can apply for a woodpecker trapping permit; however, this has to be done by the property owner and is not something our company can legally apply for on the customer’s behalf. Typically, we do not explain the trapping process over the phone prior to the initial visit because it is our goal to deter the woodpeckers through other methods. Very rarely do we reach a situation where woodpeckers need to be trapped through the permit process.
Secondly, we want to address the concerns experienced with the technician, his schedule, and his communication with you and your wife as customers. It was the technician’s understanding that he was to arrive at the home between the hours of 11:00 am and 2:00 pm. When he arrived at 1:58 pm, he was under the impression that he was still within the promised timeframe. However, it is not uncommon in the service industry for schedules to change throughout the day since there is no “typical” day in this line of business. Traffic, mechanical issues, repairs, emergencies and services at other clients’ homes can all have an impact on the technician’s schedule throughout any given day. That being said, our company always strives to arrive at a job within the given timeframe and, should they be early or late, it is important that they communicate this to the client. We have reminded our technicians of the importance of communication with the client in these situations to prevent this type of inconvenience in the future.
Additionally, the technician that serviced your home has a very strong repertoire with his past clients. We are sorry to hear that your experience with him wasn’t a positive one. We have never received past complaints of unprofessional or rude behavior from him; however, every customer’s experience is important and must be addressed. We have reviewed your concerns with both him and our manager, as it is crucial for our business that there is respectful communication from all parties involved.
Finally, we do require payment anytime we come to a home for an inspection or any other service. It is our understanding that our manager, Hunter, lowered the initial price of $249 to $199, and this was the amount that was required to be paid on the day of service. The additional amount was a quote the technician provided for the installation of the deterrents and the patching of the multiple holes created by years of woodpecker damage. When we provide a quote to a customer, this amount is never due ahead of time. It is only due once treatment and repairs have been completed.
We are sorry for the miscommunication and overall experience you had with our company. We take pride in our work and in our employees. We have a very strong review base that can speak to our professionalism as a company. We are always open to communication and we are more than happy to provide you with a full refund for this visit. If you would like to further discuss your experience with Buckeye Wildlife or if you have any questions for us, do not hesitate to reach out.Customer Answer
Date: 12/13/2024
Good afternoon,
I sent a message back requesting a refund from the vendor, however, it is now showing that closed without customer response?
can you advise if the vendor responded ?Thank you.
Business Response
Date: 12/16/2024
22546705
We still have not received a call or response from Mr. *********** ******* the office manager tried reaching out and still has not heard back. She can be reached anytime at the following:
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**************
Thank you!
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