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Business Profile

Freight Traffic Services

Dayton Freight Lines

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hangar 6 Inc ordered a horizontal stabilizer for a Cessna A185F. Dayton Freight was selected to handle the shipping from ****************************** **************************** to ******************** in **********************************. Dayton freight arrived on site at ************ on Friday 10/07/2022. Upon inspecting the Horizontal Stabilizer it was damaged beyond repair. The stabilizer's Skin's (outermost layer) were torn and punctured. The damage resembles forks from a fork lift. The left and right canted ribs sustained damage's as well rendering them in operable. As well as bending a hinge that is pertinent to attaching the horizontal stabilizer to the elevator control surface. We were instructed to file a claim to Dayton Freight, by Dayton Freight on Monday 10/10/2022. The claim was acknowledged by Dayton Freight on Thursday 10/13/2022. Since that date, the only communication we receive is that, the claim under review. It has been 31 days since the acknowledgement of the claim. There are no other Cessna A185F Horizontal Stabilizers to replace the one that has been damaged. Were looking to resolve this issue in a timely manner, with a full refund.

Dayton Freight Lines is NOT a BBB Accredited Business.

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