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Business Profile

Fence Contractors

B & B Fence & Decks, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid half 4/12/23 and remaining balance $2600.00 when job was completed. Took them approximately 2 months to do the job. Do not have a completed date but do have receipt paid in full. Called and spoke with **** about a board that has come loose and he said he would get someone to come check it out, that was now going on 3 weeks ago. Called and no answer.

    Business Response

    Date: 12/12/2023

    B&B Fence & Decks

    There must have been more than one board loose. I sent my son to take care of it.  He told me he found 2 loose boards and he fixed them.  If the board that that are talking about is still loose – mark it in some way to see, I will send him back out.
    Thank You

    **** ******

    Customer Answer

    Date: 12/12/2023


    Complaint: ********

    I am rejecting this response because:

    I believe I replied with photos and a request for repair or small refund to get it repaired.

    It has not been repaired.  I am attaching pictures of the board that needs repaired. (See attached)

    Sincerely,

    ****** ***

    Business Response

    Date: 01/10/2024

    The pictures were before we done the repair. 

    Customer Answer

    Date: 01/10/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ***

  • Initial Complaint

    Date:07/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I chose this fence company last year after meeting with other fencing co., because I trusted them. Ever since i put down my $4000 down payment, I have had nothing but issues with this company. I have had **** the owner to my house three times in the last eleven months for repairs, after the fence was due to be finished. The fence is still not right, on windy days the fence detaches from the corners, I have post leaning and not standing up straight,y gate continues to remain out of line. My last phone call to **** the owner of the company, the first week of July, I requested he come finish my fence, **** stated “we will come out when it’s not too hot”. The fence company had jo problem taking my money, and when in the heat when they installed it improperly last August. The fence needs to be repaired properly and to completion for me to no longer have issues with this company. As far as I see it, this is a very unprofessional and highly unreliable fence company.

    Business Response

    Date: 08/10/2022

    I'm not sure why Mr. ******* felt the need to contact the BBB as I have stayed in touch with him (Calling Him) He agreed at the time it was dangerously hot, not to worry about coming out the fix the fence. I assured him his fence would be taken care of ASAP weather permitting; also I didn't have any installers at this time. I would fix the problem myself just to bear with me. My word and my honesty is My Bond.

    Thank You

B & B Fence & Decks, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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