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Business Profile

Medical Lab and Testing

Vaxxen Labs Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

This profile includes complaints for Vaxxen Labs Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started GLP1 meds with Amble back in December. Cost of the meds is $329 per month. I was to be receiving a monthly dosage of 4 injections of 50 units of the medication per month. In December there was no issue with my order. In January when I got to my final injection it was 30 units short. I had to get the other 30 units from my February supply. Apon contacting Amble they say that the viles are machine filled and exact. They blamed me for not administering the meds properly. They are incorrect in this situation. I have been taking GLP1 meds for almost a year. I know exactly how to administer the meds.

    • Initial Complaint

      Date:01/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01.22.25, Joinamble charged my account for $334. I am not sure exactly what this is but I canceled my card as this was definitely an unauthorized purchase. I have contacted the bank and the card is no longer valid. I do apologize for the inconvenience as this transaction caused some issues with other payments.

    • Initial Complaint

      Date:10/29/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received 2 bottles of medicine for over the last 6 months. I paid for 9 months of medicine, which I only received a total of 2 months of. Now they are charging me for the 2nd bottle in which I had already paid for. Now they are saying that the first dose was of 6 months which was incorrect. I stretched it out for that long only, because after taking the medicine for the first month or so I realized what they were charging. I can not afford this! They are scamming people & adding charges to peoples credit card without their knowledge.

    • Initial Complaint

      Date:08/07/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ******* ** * ******** **** *** *** **** ********* **********! I signed up with this company on April 8, 2024, but didn't receive my medication until May 2, 2024. The signup process takes so long and they charge you $249 without medication (I believe they do this on purpose). The first round is suppose to last 12 weeks at the lowest dose but I made it clear from the very beginning that I was coming from another company’s compound Semaglutide regiment and needed a higher dose which I mentioned to customer services via email but was ignored. So I started at the higher dose like I was using at the other company because no one said anything and so I ran out of the medication faster. I received the second vile of medication 6/21/2024 missing a whole week of medication regiment, which threw off my schedule. For the second time I email customer services via email rising concerns about my medication dose and telling them I need to be at a higher dosage but was not listening to. So I ran out of medicine faster than expected, so on August 4th, 2024 I emailed them asking customer service via email to cancel my account and subscription which is usually billed on the 5th of each month. I was told NO and that they will be billing me for $249 for August and $249 for September! So I will be paying $498 without any medication, which is absolutely horrific!!! This company is VERY PREDATORY and apparently every time you reorder or they send you medicine in the mail you have to be billed for 3 month making 1 vile of medicine $747!!!!! Which it doesn't state this anywhere on the site or paperwork! So far I have paid $1,245 for 2 very small vile of medicine which I have run out of both time!!! I would like a refund for August (which I was charged) and for the month of September, which is $498. I asked for a refund and cancelation of my subscription 4 times via email and still have not received one. I believe this company to be a complete **** and very deceiving in the small print.

    • Initial Complaint

      Date:08/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June 2024 I ordered tirzepatide from minutemd.com, agreeing to and paying $450 for a monthly prescription. I never received the product, expressed this issue via email to the company, and was unable to procure lab work they requested due to extenuating circumstances. When I was once again charged $450 for the prescription, I requested a full refund and cancellation of the subscription, due to never receiving the product and inability to produce demanded lab work. Since the product was never sent from the company, despite their assertions that I "signed a contract" of the first month being "non-refundable", it seems wrong to be denied a refund in full considering I never received the paid-for product. It has been suggested this concerns "truth in lending law". However, I am a layperson and am unsure. I would like to either receive my purchase order or be reimbursed in full.

    • Initial Complaint

      Date:05/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/9/24 I entered a refill for a mediation request. I was notified on 4/9 it was processed and I would be charged $250/month for the next 3 months. Also included in their email was to expect the medication in 7-10 days. On 4/22/24 I sent a follow up email asking for a status update. No response from the business. On 4/24/24 I sent a follow up email asking for a status update with no response. On 4/27/24 and 4/28/24 I also sent an email with no response from the business. On 5/1/24 I sent another email asking for an update to now cancel my order as per their online minutemd.com FAQ section states “ “if the pharmacy had not yet processed your prescription order, we can release you from the 3 month minimum commitment as per the agreement.” I then asked for a refund and to break the commitment as nothing as been processed by the pharmacy and no medication received. I finally received a response on 5/1/24 stating I would not be eligible for refund until 6/5/24 as that is the day of the 3rd payment. I have neither received a refund nor any medication. Additionally, the first response I received since emailing for two weeks was on 5/1/24 when the original payment and refill was immediately processed on 4/9/24.

    • Initial Complaint

      Date:04/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction was February 21 2024 and March 21 2024 both in the amount of $249.00 and am due to have them take another $249.00 on April 21 2024. I had been promised a three month supply of semaglutide I only received one vial of medication of 2ml and was instructed to take 5 units once a week for four weeks and then 10 units the next four weeks and then 20 units the next four weeks after that the vial itself is almost out after taking 5 units the first four weeks. I have brought this to their attention and got an email back from them saying they sent enough medication to last me the three months. Mind you I didn’t even receive the medication until one month after the first payment. I then sent an email back stating that I would like to cancel and have sent them several emails stating that I would like to cancel and have had no response. I then logged onto my web Md account and tried to start a chat with them and the chat portal had been closed even though I have used the chat portal before to communicate with them. I feel as if I am getting money taken from me when I don’t have what I paid for. Please help me resolve this .

    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/30/24 - I am currently currently on Zepbound 5mg (Tirzepatide) And there are currently national shortages so I went to joinamble.com To get a prescription for compound Tirzepatide. I added a note that I was currently taking the medication and I was on 5 mg and included it in my medical intake as well. 4/1/24 - A provider reached out to me regarding my intake and stated in all caps that I am NOT CURRENTLY TAKING THE MEDICATION SO HE WOULD BE PRESCRIBING ME THREE MONTHS OF THE STARTING DOSE OF 2.5 MG. I immediately responded that I am currently on the medication as stated in my medical intake and then I'm on 5 mg and a response came to me from an administrator that I signed up for the starting dose and that if I didn't agree with it I could reach out to Support. I emailed Support that I wanted to cancel the prescription and my subscription with their organization because clearly they did not review my medical records and I'm not paying for medication at a lower dose that I'm currently taking. I was also charged an additional $80 for the provider even though their website clearly states that it is an all inclusive rate for the medication and the provider Review. 4/2/24 - I received an email from Support asking if I was sure I wanted to cancel and that I would be charged $100 to do so, to which I replied yes I want to cancel they clearly did not review my medical records what they are doing is unprofessional and I can't even contact them with my concerns because there is no number on for Support. I also wrote several messages on their website, this is in addition to the emails I was sending them as you will see in my attachments. 4/3/24 - I received a response that if the medication gets shipped I will have to pay for it, to which I replied that I've been asking them since 1 April to cancel the prescription and refund me. I got a text today that they shipped the medication meaning that I have to pay $299 for medication I asked to cancel.

    • Initial Complaint

      Date:03/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up with MinuteMD for semaglutide shots. I tried for 6 months then communicated to the company it was not working. Company billed me for another refill which I never received. I reached out for a refund and was told they have a no refund policy. I see through their Google reviews this is customary for this company. They also have no working customer service number where you can reach out to them.

    • Initial Complaint

      Date:12/14/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up to receive a medication form this company MinuteMD back in October. I paid $249.99 for a one month prescription. I reached out to the company and canceled the subscription. I was later billed again for $249.99 and no other medication had been sent to me. I disputed the charge with my bank and the company rejected the dispute and refuses to refund my money. This company is taking advantage of people. I reached out to the company and requested the prescription that I paid for or for my money to be refunded and they declined. I am now taking outside measures to get my money back. All I want is my product for the month that I paid or my money back!

    Vaxxen Labs Inc. is NOT a BBB Accredited Business.

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