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Business Profile

Web Hosting

Infosaic Technologies, LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Sirs, I have hosted for 20 years my website www.mehani.com in "ASP" format. The website was converted to wordpress without notification. Consequently I lost buisiness and my code was dele*** from the web server. I reques*** technical support on March 16, 2023 and again on May 4th, 2023 with reply or notification whatsmore the password to access the domain manager was changed without informing me denying me the possibility to redirect to another server. I hope you can help me with this issue as I amm being ignored. Thank you in advance *** *****

    Business Response

    Date: 04/20/2023

    Hello,

    Thank you for contacting us. 

    However, as a hosting company we feel that the request for help is misplaced. *** seems to have an issue with website design, code or security. In case of *** we are only providing a web hosting service, and all issues related to code should be addressed to the site designer. As a webhosting company which  only recieved $60 per year from the client,  with included domain registration included in the price- we are not in a position and have never promised to any of our clients to troubleshoot their code without any additional fees. 

    I hope our response clarifies the misunderstanding. 

    We are glad to provide ay additional information upon request.

    Thank you

     

    Customer Answer

    Date: 04/21/2023

    I am rejecting this response because: My Website has been running on asp and Microsoft mdb since 2003. It is now converted to a wordpress type site. It was done without notification and files including code were deleted from the server.

    The response is  not true I have a backup of my website and could restore it if they restore the website to asp and not php type. This is a change of the conditions and terms of the contract.

    Regards,

    *** *****

Infosaic Technologies, LLC is BBB Accredited.

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