Complaints
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:02/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were sold a tub to shower conversion including having the entire old shower walls ripped out and replaced. We were sold on this project as it was described to take a day and a half (it is our ONLY shower so this was important), the installers were to put drop cloths down and respect our home, all for a great price. A couple days after we signed, the owner reached out to have us moved up to the very next Monday with an 8 am arrival and they were to be done by Tuesday evening. Monday around 9:30 we get a call from the installer saying his kid has a doctors appt and will be coming by later to see what he’s working with. Never called and never came by Monday. Tuesday he showed up and was shocked that we had a tile shower. Before he even began, he tells us this project is going to take longer than expected since he wasn’t aware of our tub details. Wednesday he is to and from all day and says unfortunately he will have to come back again tomorrow and tells us “no sexy showers for you guys tonight” as it was Valentine’s Day… Thursday he shows up late once again and was here for 30 minutes before being gone for three hours to “run to the office”. Tells us he will have to come back again Friday to do more detail work. At this point it has been 4 days since my husband and I have showered. I called the owner to explain our dissatisfaction. The installer was late every single day, our 1 and 1/2 day project turned into 5 days, the installer was plugging exposed wires into my outlets which is a HUGE fire hazard, he did not rip out our tile, just put the new shower walls on top, was disrespectful to my home and damaged my belongings as our brand new vanity top is shredded from his tools, on Friday he left us a sanding block and instructed us on how to finish up the shower. The owner apologized and told us he would call us after the project was finished to talk compensation as he was baffled by the service we received. It has been an entire week and we haven’t heard a word.
Business Response
Date: 03/02/2023
We really had no idea the situation with their project was so dire. Spoke with customer Tuesday, apologized and we agreed on a partial refund. Mailed check on Wednesday.Customer Answer
Date: 03/10/2023
I accept the business's response to resolve this complaint.
Regards,
**** ******Initial Complaint
Date:02/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Easy bath Was hired in December to change a tub to a shower for my nonagenarian parents. The workmanship was shoddy. Parts are missing. The shower door does not seal properly tiles were cracked floor was not caulked, they have severed four separate electrical lines in order to make the one shower light work, and they have been playing games with me ever since about coming back and finishing the job, they do not return phone calls, and if this goes on much longer, we will be pursuing legal action. If there’s anything that the Better Business Bureau can do to remedy the situation, I would certainly appreciate it.Business Response
Date: 02/15/2023
Our service tech repaired the door and the caulk We had to order a small part for the door that does not effect them being able to use it. We still have to address the electrcal issue. I will update you when complete.Initial Complaint
Date:09/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a walk in tub, 05/2015 that is guaranteed for life. The spicket has a steady leak, and I talked to Mike G****** which is the owner, I called a couple of month's ago about this problem, and he said he would call me back, he has never called me back. I have called many times in the past couple of month's, very seldom will he answer the phone, when he decides to answer my call, it's always the same, I'll call you back and he never does. All I want is for him to send someone to fix my leak, and he has had plenty of time to respond to this. Thank-You:Business Response
Date: 09/14/2022
I just spoke with her yesterday
Not sure why she filed this complaint the same day
I will update you when her service is complete
Business Response
Date: 10/11/2022
We are expecting her parts this week
We will schedule her service as soon as we receive them
Customer Answer
Date: 10/12/2022
I accept the business's response to resolve this complaint.
I would appreciate it if you would keep this case open, just to make sure Mike sends someone out to fix my tub, when he get's the parts.Thank-You so much:
Susan Scott
Initial Complaint
Date:07/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company was hired to do a shower conversion of my main bathroom to start on July 7, 2022. My wife and I were told by Michael G****** that it would be a 2 - day job which turned into six days: July 7 - Work was supposed to start at 9am. Workers did not show so I sent a text to the owner inquiring about the time. I never received a response from him. They eventually showed up at 12:30pm. They tore out the tub and shower (about 25 minutes) and left for the day. July 8 - Friday's start time was 9am, they showed up at 10:30am and worked 2 hours. They took a 1-hour lunch and worked 1 hour when they returned. I was told they couldn't finish and would have to return Monday because his son had a baseball game on Saturday! I did not receive a call from the owner or his son about this situation. July 9 and 10 - No work, Full household with one shower July 11 - Arrived Monday at 915am. At 11am I am told parts are missing and would have to come back Tuesday. I had to leave work Tuesday to get this completed. When they so called finished up, my wife checked, and they had forgot to finish the grab bars! My wife had to call them back inside the bathroom! I sent a text to Mike G****** on July 11. He finally responded with the same COVID excuse that appears in other reviews submitted weeks ago. He didn't know what was going on?? I told him I expected to be compensated for missed work and inconvenience to my family. He stated of course compensation would occur and he would call us back. We have not heard from Mike or his son.Business Response
Date: 07/21/2022
Mailed a partial refund to her the day before she filed this complaint
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