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Business Profile

Vitamins and Supplements

Ecommerce Exploration LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered MounjaBurn 2.0 on December 12 as a gift. My total for 6 bottles was $321.20. My order #*****. There was a 100%, 60 day full refund policy. Before I even received my order, my husband told me he didn't want to try this. After searching, I finally found a phone number for customer service, which is ************. She assigned me a RA#********. She also gave me a shipping address of P.O. ******************************************************. My first attempt at calling the representative was very short and tried to get me to accept half of the refund and I could keep the product. I informed her I wanted a full refund. She told me I would have to pay for the shipping and a 10% restocking fee. She also said to get a tracking number. I received the product on Dec 28th, however, I only received 3 bottles and I ordered 6. I immediately went to *** to ship the product back. I was given a tracking number **********************. *** informed me they would send it to **** to be delivered. The cost of shipping was $20.82. I called back to get an email to send the pics of my product I received and was given 3 bogus emails. When I searched further I found that they would give 100% refund and cover shipping. They are denying everything and won't respond to emails. I have all emails plus a recorded phone call.

    Customer Answer

    Date: 01/13/2025

    They have since refunded me the money owed. So no further action needs to be taken.

    Thank you,

    ***** *********

Ecommerce Exploration LLC is NOT a BBB Accredited Business.

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